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Xuất sắc 9,2
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từ 543 nhận xét
  • Điều kiện vệ sinh khách sạn 9,4
  • Tiện nghi 9,1
  • Vị trí 9,5
  • Tiêu chuẩn/chất lượng phòng 9,2
  • Thái độ phục vụ 9,4
  • Đáng giá tiền 9,2
  • Thức ăn/Bữa ăn 8,8
Sắp xếp theo

Joshua N.
Úc
26 Tháng Chín 2014
Top Spot in Old Quarter of Hanoi
The service from Stephen and Lavendar at reception desk; that it was at centre of action
Just loved the experience - from when met at doors off hectic street action; any matters were quickly dealt with; staff loved discussions to improve their English; that they all remembered our names and room number made a wonderful personal touch.

Peter M.
Anh (UK)
26 Tháng Chín 2014
Excellent Hotel in good area
Cleanliness, staff friendliness & Location
Thoroughly enjoyed my 3 day stay at the Essence Hotel, staff were very friendly and did everything they could to make our stay great. The hotel is in a good central area in old town and near to many attractions. Restaurant food was excellent.

Jasmine T.
Singapore
25 Tháng Chín 2014
Convenient location, great service!
Convenient location, new and clean rooms, friendly staff
The location of the hotel was perfect as all the popular F&B areas and shopping are just within short walking distances. The hotel staff are also knowledgeable, friendly, and have a good command of English so we did not have any issues communicating with them. They also did not hesitate to recommend all the food that we should try and places that we must see.

Ian T.
Anh (UK)
20 Tháng Chín 2014
Good location in the old town
Great food, location and lovely staff
A great location in the old town and very friendly - good value

Ngoc L.
Việt Nam
19 Tháng Chín 2014
Good location
Convinent,clean,friendly
Good

saroop R.
Malaysia
18 Tháng Chín 2014
little gem
staff, comfort and convenience of location
the hotel is situated in the old quarter and can be easily missed as it looks much better in the mornings as opposed to at night. room was clean and modern. Perfectly situated amidst shops. 10 minute walk to Hoan Kiem lake. the staff were super friendly. we arrived at 11.30pm after our booking at another hotel in the same area was apparently misplaced. the male receptionist and bell boy offered to make us some eggs with bread as their restaurant and all the shops in the area were already closed. the same receptionist also helped us book a day trip to Ninh Binh at 6am the next day. super friendly and efficient staff. definitely the place to stay !

Andrew J.
Anh (UK)
15 Tháng Chín 2014
Excellent stay
Room comfort food and staff
Enjoyed my stay the staff very friendly and helpful the food was of a high standard and woul stay here again. Would also recommend to friends and family

james O.
Anh (UK)
15 Tháng Chín 2014
Wouldn't stay anywhere else
Staff, food, room
The essence hanoi and the essence oriental are next door to each other and share the same restaurant. We only stayed in the hanoi but We enjoyed it so much that we returned for the last leg of our trip. The service is second to none. They give you the personal touch unlike larger hotels. The restaurant is also very good. Breakfast is always plentiful no matter whAt time you go down. I'm sure they would be embarrassed if the food had run down to a few scraps like in European hotels. First room we had didn't have a window but that didn't bother me to much as we didn't spend much time in the room but it wasn't dark and dingy like someone said on TA you just turn the lights on and hey presto it's the same as the other rooms. Price does reflect this but you get the same service. However on our return leg I didn't book a room with window and when we arrived they had very kindly upgraded us to a junior suite. It's nice to have natural light but don't expect a view, you are in an old city where space is of a premium. I can't recommend this little hotel highly enough and I would challenge anyone to not have a good stay here.

Sean L.
New Zealand
15 Tháng Chín 2014
Tidy hotel - in extremely noisy location
Convient location, tidy hotel, competent staff
This hotel was tidy and in a convenient location for tourists. The staff were friendly and helpful. The breakfast was adequate. At night the room was subject to extreme noise from partiers in the streets outside, every night. This was a because of the location of the hotel.

Yan Y.
Singapore
14 Tháng Chín 2014
Best Hotel experience EVER!
Friendly/helpful staffs, Location and beautiful rooms and bathrooms!
I was traveling with 2 of my friends and all of us agreed that we had the best hotel experience ever! Firstly, the location was wonderful. Smack right in the central of Old Quarters with popular drinking places just a few steps away. The entrance is of level grounds and therefore we are spare dragging heavy bags up flights of stair. We had an exceptional welcome from the Staff on duty, Jane and Steven. At first we were puzzled as we were brought to the restaurant instead of ding registration. Then we were pleasantly delighted to be served glasses of delicious passion fruit juice while our passports were collected for registration at the front desk. Then Jane appeared with a map of Hanoi and proceed to gave us a warm welcome and a brief but informative orientation of Hanoi. She gave us good advise as to where to eat, to visit and also importantly safety precautions. Then we reached the beautiful room with rose petals scattered on the beds - even the extra sleeper unit we requested! We had the free fruits and coffee in the room before going to the Foot-on-Food Tour arranged by the hotel - exceptional tour and a must have experience in Hanoi! Our second stay after Halong Bay was wonderful too. No registration was needed, we were addressed by name and whisked off to our room without a hitched. We also had a great experience with the SPA and with their Manager Ms Suzie. She is very helpful and recommended the wonderful Voi Tea served in the SPA. OVerall, we will surely choose Essence Hotel if we vist Hanoi again.