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Xuất sắc 9,2
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từ 536 nhận xét
  • Điều kiện vệ sinh khách sạn 9,4
  • Tiện nghi 8,9
  • Vị trí 9,5
  • Tiêu chuẩn/chất lượng phòng 9,2
  • Thái độ phục vụ 9,4
  • Đáng giá tiền 9,2
  • Thức ăn/Bữa ăn 8,8

Mengxi W.
Trung Quốc
31 Tháng Ba 2014
very centrally located
great location
the Hotel is right in the centre of the night pub/bar area. The room is nice and clean although it is not the biggest. The wall between the other room is bit thin so that at 1am we can hear the neighbour's TV quite clearly. But otherwise, all things are perfect!

Neil F.
Anh (UK)
31 Tháng Ba 2014
Great Choice in Hanoi!
Location, Staff, Room Comfort.
We really enjoyed our stay at the Essence. We couldn't have asked for anything more from the staff or the hotel. It was perfect to explore the old quarter, which incidentally great for walking, shopping and some fine street food to be had.

Michelle M.
Úc
30 Tháng Ba 2014
An excellent choice
Best three things were the friendly helpful, professional staff, the central location in the heart of cultural and historical activities, and the excellent value of this boutique hotel.
Our stay was excellent. From the moment we arrived we were happy with all aspects of the hotel. The rooms were comfortable and very clean. Nice pillows and beds. The staff were very professional but friendly and went out of their way to help us transfer to another hotel with no extra charge and promptly. They also arranged a private car and driver to Halong Bay with no problems. I would recommend a stay at Hanoi Essence and thought the price of the hotel was so cheap and does not reflect the five star service. Essence also used their own bathroom toiletries in beautiful stoneware bottles as part of an environmentally friendly approach - they are way ahead of the rest of Vietnam. Thanks for the stay!

Neil F.
Anh (UK)
28 Tháng Ba 2014
Great choice of Hotel!
Staff, Location, Restaurant.
We had a wonderful time at the Essence hotel. We loved every minute of Hanoi. The staff were exceptional, always trying to help and make your stay comfortable. If ever we are in Hanoi again we will definitely stay here again!

Ian F.
Anh (UK)
11 Tháng Ba 2014
Great hotel with outstanding customer service
Staff, room, food
Very comfortable and one of the nicest hotels We came across in Hanoi.

Katarzyna M.
Ba Lan
09 Tháng Ba 2014
Excellent value in Hanoi
design, comfort, staff
We have stayed in this hotel for 5 night - 4 in deluxe room and 1 in superior. Although both are nice, very well equiped, one should be aware that superior room is without a window and has only double bed. Rooms are brand new, have nice furniture, laptop computer, good TV with HBO, safe, nice bathroom with "lady friendly" hair dryer. Delux rooms face interior and are very quiet. Staff in the hotel is excellent, restaurant - one of the best in Hanoi.

Lynette O.
Úc
25 Tháng Hai 2014
convenient location in the old town
location, staff. front desk

Fui C.
Singapore
15 Tháng Hai 2014
helpful staff, cosy
cleaniness,
we enjoy stayed at Essence, staffs are friendly. Will stay with them again next trip.

Martina O.
Đức
28 Tháng Giêng 2014
Rightly amongst the top ranking hotels in Hanoi
Nice and comfortable room. Great location. Fantastic staff.
Our room was very comfortable, pleasantly designed, and very clean. A great place to get back and relax from the hooting and tooting on Hanoi's streets. We found it worth spending the extra money on a junior suite as compared to the deluxe room. Breakfast options are excellent, and are best described by 'a bit of everything', with Vietnamese and European dishes, wide range of fruit, homemade yoghurt and crème caramel, ... What really makes the difference is the staff. From reception to restaurant and housekeeping they are all very professional. Attentive, helpful and ready to go out of their way to make your stay a pleasant one. And not only in situations were all goes well - we had booked one excursion through the hotel, where we encountered some problems. Management and staff handled the situation with great professionalism, and eager to make sure we would leave with good memories/a nice end of our vacation. The location is central and convenient. Absolutely recommended!

Luke B.
Úc
20 Tháng Giêng 2014
Great location
Location, Staff, Food
The staff at the Essence Hanoi Hotel were fantastic - some of the best we experienced in Vietnam. The hotel was a great restaurant with lots of great food options. We chose to eat there mostly during our stay. The room was dark and stuffy as there was only a very small window that only looked out onto other walls of the hotel. However this wasn't much of an issue as we didn't spend very much time in the room and the room was comfortable, modern and clean. The location of hotel is great - in very close walking distance to most attractions.