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từ 2581 nhận xét
  • Điều kiện vệ sinh khách sạn 8,7
  • Vị trí 8,2
  • Tiêu chuẩn/chất lượng phòng 8,7
  • Thái độ phục vụ 8,7
  • Đáng giá tiền 8,7
  • Thức ăn/Bữa ăn 7,8

7,3 Sophie B.
France
02 Tháng Chín 2013
nice hotel
location, staff, price

5 Mengjia Y.
Hong Kong
29 Tháng Tám 2013
Nice staff, good service
nice staff, good location and good service
I was arranged to another hotel due to the storm the day before I arrived. The clients live in my room didn't leave as a result and I was arranged to another hotel with relationship with Rising Dragon Palance. However, I am happy with the attituade of the staff and their efforts to comfort me on the accidence.

6,3 Colin S.
United Kingdom
30 Tháng Chín 2013
mixed
receptionist, rooftop restaurant, location
Service was mixed - ranging from a very helpful receptionist to mixed service in the spa. Room was small and double bed was two twin beds pushed together. Good value however and ok as a base.

8,7 Neil B.
United Kingdom
11 Tháng Tám 2013
Pleasantly surprised
Very centrally located, very nice room and friendly helpful stak=ff
First time visitor to Han Oi. Interesting place and like many Asian cities, you're not quite sure what to expect. The place leans very heavily on the influence of the French. The hotel is on the doorstep of the market area where you can find excellent bargains, especially if you have a local to help with the negotiation. The hotel was also a very nice surprise. Booked late solely on the review score on Agoda and well worth every point. A large, clean room, very quiet. As in all Vietnam cities, keep your eyes on the cars. the mopeds will miss you providing your keep moving.

9,3 Jane G.
Canada
07 Tháng Tám 2013
Excellent staff!!
Great staff, modern/clean room, understand guests needs.
- Great welcome when we first arrived - Excellent buffet breakfast - door to door service when booking package tours (Sapa) - partner hotel in Sapa was superb! (Sunny Mountain Hotel) - Very accomodating -- Allowed early check- in from our tour and shower service before and after train. - Very friendly staff (noticed it was my birthday on my passport and surprised me with a birthday cake/card!) - consistent wifi (very high speed)

8 lynda G.
United Kingdom
04 Tháng Tám 2013
The staff couldn't have been more helpful.
the staff were very attentive. they really made us feel at home and nothing was too much effort for them.
We arrived from Halong Bay as there was a Typhone due that day as such the hotel was already full due to the current guests being unable to leave. The hotel had a sister hotel so we were transferred to that one. The staff could not make this any easier for us. They arranged a taxi and we were accompanied by one of their staff to the new hotel. This lady didn't leave us until everything was sorted. It is good to know that they cared about us. In the past I have experienced other hotels who just cancel your room and leave you to it!

8,7 Ken T.
Australia
08 Tháng Tám 2013
excellent customer service
great customer service, extremely pleasant staff, customer service
I cannot over emphasize how great the customer service was. They were always smiling and asking you how things are, although sometimes, dead tired as we were after the tours, we gave no reply. Anyway, rooms were clean and everything was good. Just that i thought the food needs improvement, it was not very good and half the time the staff did no understand what we wanted, smiling as they were.

8,3 Long D.
Vietnam
13 Tháng Tám 2013
extremely hospitable staffs
near Hoan Kiem Lake, nice and welcoming staffs, reasonable price

8,7 Sarah F.
Australia
06 Tháng Tám 2013
Great value for money
Location, comfortable bed and helpful staff
We thoroughly enjoyed our stay here. It is fantastic value for money. Comfortable bed, good breakfast and perfect location for busy Hanoi - walking distance to restaurants and tourist attractions. Only down fall is if you intend to travel to Halong Bay, best to arrange at travel agent in Hanoi so you can choose the one that suits you individually and do not just catch a bus there like we did thinking we could arrange a tour when we got to Halong Bay. it is hectic and many rip off merchants. we were not advised of this by the hotel but also a combination of our lack of knowledge. Best too book a tour/cruise as travel to and from Hanoi is included in most cruises. I would highly recommend Rising Dragon. It is basic but the standard of service is high for this cheap hotel.

8 Rosina T.
United Kingdom
25 Tháng Mười 2013
Good find in centrally quiet area
Location, staff, clean hotel
This is a good find hotel in a central location, The hotel is quiet yet accessible by foot to all the main attractions in Hanoi, Staff were helpful and attentive to needs. Breakfast buffet was basic but sufficient.