2015
Xuất sắc 8,5
dựa trên 2584 đánh giá

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từ 2584 nhận xét
  • Điều kiện vệ sinh khách sạn 8,7
  • Vị trí 8,2
  • Tiêu chuẩn/chất lượng phòng 8,7
  • Thái độ phục vụ 8,7
  • Đáng giá tiền 8,7
  • Thức ăn/Bữa ăn 7,8
Sắp xếp theo

Peiling từ Singapore
Cặp đôi
Deluxe
Đã ở 2 đêm vào Tháng Tám 2013
Overall a nice hotel but had bad experience
Great breakfast, clean room but had a bad experience with the hotel
Overall the hotel is clean, quite comfortable and the breakfast is good. For the price of the hotel, it is absolutely very value for money. However, I wasn't that pleased with the way the hotel treated every customer. We booked a trip to Halong Bay but it was cancelled due to a storm. We wanted to extend another day but they told us the hotel is fully booked. So we had to find another hotel at the very last minute. That is fine as we understand they can't vacant a room for us at the very last minute. However, we've a booking with them the next day through agoda and when we arrived to check in the next day, they told us the hotel was fully booked because many customers extended their stay due to the Halong Bay storm and wanted to transfer us to their sister hotel (Rising Dragon Haven) which they claimed were better. But it wasn't better. The customer service for Rising Dragon Haven is very bad. They provided just one big towel and when we requested for one more big towel and 2 small towels, they forgot about our request. When we asked again, they brought 2 big towels. The hot water was unavailable halfway through my shower and it was super cold. And the room is not sound proof so you can hear all your neighbours' conversation through out the day/night. The breakfast was pathetic as well. And its location is very far away from the centre of Old Quarter. So yes, the management of Rising Dragon Palace is bad. I feel they do not treat all customers the same and I think they've no right to simply put us (with booking) to another hotel. That is very unprofessional. lastly, Rising Dragon Palace is located very near to the train station so be prepared to listen to the train at the night or early morning.
Đã nhận xét vào 12 Tháng Tám 2013

Colin từ Anh (UK)
Cặp đôi
Deluxe
Đã ở 2 đêm vào Tháng Tám 2013
Good location and attentive staff
Receptionist Linh, location and food
First impression was very favourable. Receptionist Linh took time out to explain the hotel facilities and the nearby tourist attractions. Very helpful and attentive. Food was quite good and location very convenient. Spa was mixed - one therapist was fine but another was very bad. However the hotel were keen to make amends and this exemplified their customer friendly approach.
Đã nhận xét vào 12 Tháng Tám 2013

Hoai từ Việt Nam
Đi công tác
Deluxe
Đã ở 2 đêm vào Tháng Bảy 2013
Good location
friendly staff, good location and value for money
Đã nhận xét vào 12 Tháng Tám 2013

Andri từ Nam Phi
Du lịch nhóm
Deluxe Hướng phố
Đã ở 3 đêm vào Tháng Tám 2013
The staff were exceptionally helpful and friendly.
Location, staff
The staff were incredibly helpful. We had booked a cruise and had to postpone due to bad weather, and a lady that worked at the front desk, Sinh, went out of her way to assist us and even gave us an upgrade to a family room seeing as we were three people traveling together.
Đã nhận xét vào 11 Tháng Tám 2013

Neil từ Anh (UK)
Cặp đôi
Deluxe
Đã ở 1 đêm vào Tháng Tám 2013
Pleasantly surprised
Very centrally located, very nice room and friendly helpful stak=ff
First time visitor to Han Oi. Interesting place and like many Asian cities, you're not quite sure what to expect. The place leans very heavily on the influence of the French. The hotel is on the doorstep of the market area where you can find excellent bargains, especially if you have a local to help with the negotiation. The hotel was also a very nice surprise. Booked late solely on the review score on Agoda and well worth every point. A large, clean room, very quiet. As in all Vietnam cities, keep your eyes on the cars. the mopeds will miss you providing your keep moving.
Đã nhận xét vào 11 Tháng Tám 2013

ANDRE từ Pháp
Cặp đôi
Deluxe
Đã ở 4 đêm vào Tháng Bảy 2013
very, very wet
most of the people are friendly
I did not like the room with only a very small window and no lift to the last flour
Đã nhận xét vào 09 Tháng Tám 2013

Ken từ Úc
Du lịch một mình
Deluxe
Đã ở 1 đêm vào Tháng Tám 2013
excellent customer service
great customer service, extremely pleasant staff, customer service
I cannot over emphasize how great the customer service was. They were always smiling and asking you how things are, although sometimes, dead tired as we were after the tours, we gave no reply. Anyway, rooms were clean and everything was good. Just that i thought the food needs improvement, it was not very good and half the time the staff did no understand what we wanted, smiling as they were.
Đã nhận xét vào 08 Tháng Tám 2013

Heather từ Philippines
Du lịch nhóm
Phòng Suite gia đình
Đã ở 3 đêm vào Tháng Bảy 2013
Great Staff
Staff, food, and price
Đã nhận xét vào 08 Tháng Tám 2013

Daniel từ Singapore
Cặp đôi
Deluxe
Đã ở 6 đêm vào Tháng Năm 2013
Amazing place with excellent service
The service, the fast internet access and the cheap price
It was amazing. The service was impeccable with both the front desk staff having a good command of the english language. They helped me with my problems with an errant taxi driver and they constantly called good and reliable cabs for us. The room was clean, spacious and had extremely fast internet access with almost no latency. Excellent value for money and i will definitely stay there again.
Đã nhận xét vào 07 Tháng Tám 2013

Jane từ Canada
Cặp đôi
Deluxe Hướng phố
Đã ở 3 đêm vào Tháng Tám 2013
Excellent staff!!
Great staff, modern/clean room, understand guests needs.
- Great welcome when we first arrived - Excellent buffet breakfast - door to door service when booking package tours (Sapa) - partner hotel in Sapa was superb! (Sunny Mountain Hotel) - Very accomodating -- Allowed early check- in from our tour and shower service before and after train. - Very friendly staff (noticed it was my birthday on my passport and surprised me with a birthday cake/card!) - consistent wifi (very high speed)
Đã nhận xét vào 07 Tháng Tám 2013


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