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CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY (SHA Extra Plus)
579, Pattayasaisong Road, Khao Phra Tam Nak, South Pattaya, Pattaya, Thailand, 20150 - See map
In addition to the standard of SHA Plus, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the South Pattaya part of Pattaya, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Walking Street Pattaya as well as Pattaya Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.
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Highlights
SHA Plus Certified
More than 70% of SHA-certified establishment employees have been vaccinated.
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Exercise area
Swimming pool [indoor]
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Facilities
Transport to airport
Valet parking
Shuttle service
Complimentary WIFi in all rooms
Check-in/out [express]
Excellent Hotel for All Travelers Near Beach”
We stayed 4 Nights with my 2 friends. The Room we booked by Online was not the one they had given us. This was very small for 3 people and brought to their attention, they had upgraded to a fantastic family room with out any extra payment. The first notable thing that we feel about this hotel is the freedom that we enjoy during our stay , no hustles, no interference from any side.... very good breakfast spread, different dishes..... only a small thing we felt in convenience that we faced during our stay is the group booking they do take from tour operates across the glob which gives us big croud in restaurants while on breakfast time.
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Dear Sreekumar, Thank you so much for your gracious and kind review and feedback on Hotel | Breakfast we will share with our staffs and Once again, thank you for your valued patronage, from us at Citrus Grande Hotel Pattaya, we look forward to welcoming you, please ask for us and we will assist you in any way to make it better stay. Yours Sincerely, Khun Ireen s (Asst.Front officer Manager) Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Great Value but Definitely not a 5 star rating by any means ”
Only stayed for one night, and was welcomed with a complimentary free drink which was a nice touch. Would recommend but don't expect the luxury that you would expect at most Compass Group hotels.
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Dear David, Thank you and appreciate your most kind review and comment on our Citrus Grande Signature Welcome touch with complimentary drink, we do our best to be the best and will continue to strive with our motto “SERVICE FROM THE HEART”, which is most important. From all of us at Citrus Grande Pattaya, we look forward to welcoming you again, please call on us and we will assist you in any way better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS
Brand new hotel”
The hotel is rather new but the room is rather small compare with similar hotels. The TV channels are a whopping 200+ showing on s Smart TV. The only chair in the room is a big hazard to any guests as it is easily toppled over due to wheel based. The hotel hand to remove them before anyone get hurts. The breakfast is mediocre and I would expect a better spread for 5 stars rated hotel.
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Dear LYE, Appreciate your comments and feedback on Rooms / TV Channels’ / Breakfast and the Room Chair, well as for rooms we do have Deluxe City View – 25sqm / Deluxe Pool View – 28sqm (as normal with other similar Hotels) and bigger rooms Premier Curve – 28sqm / Family connecting – 32sqm / Triple Day Bed – 28sqm to choose from as for the chair we will take the fix it and the same for the Breakfast we are already working on the menu spread. Once again we at CGPH thank you for comments’ and looking forward to welcome you back and please do put your request of which room you like in your next booking or reservation, please call or ask for me. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi – FOM
Great place, decent location”
The hotel itself is pretty good and housed over 6 buildings, I stayed in the main one. Had everything that I required. It is 10 - 15 min walk to one end of "walking street", but it is not the end closest to the shopping centre etc, thus you are better off getting a Tuk Tuk to there. Unfortunately as the hotel and area is visited by a LOT of Indian people, the food around there and the clubs closest to it are for them, so no real good food places close by for me. :(
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Dear Lucio Thank you so much for your gracious and kind review and feedback on the Location | Hotel | Transportation and as for the guest nationality well it is the biggest market segment with Chinese next and as such we do have to take them and also the same the local markets for eatery also caters for them. Once again we do appreciate you valued feedback, thank you for your valued patronage, from us at Citrus Grande Hotel Pattaya, we look forward to welcoming you, please ask for us and we will assist you in any way to make it better stay. Yours Sincerely, Khun Ireen s (Asst.Front officer Manager) Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Above average”
Hotel facilities are decent with big Smart TV where you can watch anything you like on internet. Rooms are cramped for space. Need to have bigger rooms options for family. Breakfast area and menu are good. Near to Pattaya airport. Staff is fine but you need to be cautious as Hotel Conceirege can take you for a big ride on cab/taxi cost and they can offer to charge you 20 times more than the transport available outside the hotel. Negotiating for every travel a big pain point in the entire Thailand anyways. I was given 2000 Bhat Innova option for 3 KM ride one way where as I got it done by Taxi on my own for 150 Bhat. Bus which is a decent option may take even less 100 Bhat
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Dear Pankaj, Appreciate your kind review and comments on the accommodations’, staffs and breakfast and as for the Concierge related issues we will personally address the related issues with staffs concern and will ensure that he will receive the necessary guidance & action taken. Once again than you for staying with us, we look forward to welcome you again, giving us another opportunity to serve you better and please ask or call on me Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi – FOM
Nice hotel but to many Indian people”
The hotel is nice for the price gym is poor swinming pool is great.. but to much Indian people staring at me and my girl friend... i dobt care but my girlfriend doesnt liked to be stared down the hole time expescialie when she is just chilling at the pool.
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Dear Evert We truly apologize for the rude behavior of the said nationality group. As for the GYM we cannot understand when you say is poor, are the equipment's of not the standards, as we have had a well known prominent Gymnasium Pro set it for us, so we would appreciate if you write to us a summary what is that you were not happy with the GYM and thank you for the comments of the Pool and the ratings Yours Sincerely, Management at Citrus Grande Hotel Pattaya by Compass Hospitality
Good”
Pro’s: - Big Pool - Airconditioned reception and hallways - ok gym Con’s: - Housekeeping wakes you up every day between 6-12 am by screaming and talking to each other from room to room - 3cm gap under every room door makes you hear small noises very loud. Even if your neighbor just closes the door - housekeeping comes into the room without knocking even though “do not disturb” was set - construction work still going on but no noises from there - I extended my room by more days and booked online on Agoda. The reception said it’s fine and updated my key cards. At 1pm every day I received a call from management why I didn’t check out. Why don’t you communicate from reception to management? - 2 bath robes are in each room. Once you use them, housekeeping will remove them and never replace with new ones unless you remind reception 5 times to do so Conclusion: Please give your staff adequate training or replace them. Staff is 0 star but hotel poses as 5 star. Housekeeping is a mess.
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Dear Fabian, Thank you for your valued feedback and taking the time to share with your experience, as a well-traveled guest, comments are most valuable in helping us to maintain a high level of service and to ensure that your expectations’ are met on each visit. We would like to sincerely apologize for the disappointing stay you had with us, we also appreciate that you have given us a opportunity to address this with the dept. & staff concerned and will ensure that he / she receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of these incidents. For all your valued feedback we have noted for our improvements, please be assured that we will coordinate the plans for these enhancement with the respective Team member. Once again, thank you for your stay with us, we look forward to welcoming you again to Citrus Grande Hotel Pattaya, giving us another opportunity to serve you better, please ask for us. Warmest Regards’ TQ Stieve Aron – DIROPTS
Good”
Pros: very near jetty. 5 to 10mins walk to walking street. Quieter part of pattaya. Swimming pool looks amazing Cons: Was a bit dirty 1st nite. Water pressure a bit low.
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Dear WOON Thank you so much for your gracious and kind review and feedback on the Pool | Location and the water pressure which we will fix immediately as due to the dry spells the water from the main municipal sometimes goes low but once again we do appreciate you valued feedback and once again, thank you for your valued patronage, from us at Citrus Grande Hotel Pattaya, we look forward to welcoming you, please ask for us and we will assist you in any way to make it better stay. Yours Sincerely, Khun Ireen s (Asst.Front officer Manager) Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Not Bad”
It's my second visit, Hotel is quite nice..Staff also good & friendly. Room have problem we hv to shift at late night 4, but it's okay. It was annoying for us but they tried to apologies with smile so, It's okay for me to ignore the matter.
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Dear from Thailand, Appreciate your most gracious comments and feedback’s of our staff which we will share with them and our hotel, we sincerely do apoloiz4e for the late change of Room and the defect in the room, which we will immediately take action to rectify, once again we thank you in highlighting the issue, from all of us at CGPH we look forward to welcome you again and serve you better. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS
Not 5 star rated or 5 star hotel ”
Hotel location was bad as the hotel is all the way near the end of south Pattaya, walking at night felt dangerous as the end of south Pattaya is filled with foreigners and red light district. Staff attitude was the worse as the staff demands for your immigration paper slip which they don’t even have rights to request from an foreigner. And claim without the slip we are unable to check in. Staff has Super poor knowledge of how the hotel works and the reception speed was Super Super slow. Even when the staff knows they are in the wrong, they won’t the least be apologetic and they won’t say thank you too. Morning breakfast doesn’t have to check your room number as it’s just for show for them. So if you wanna have a free breakfast then just head there and consume. Nobody will check on you. Remember to claim your welcome drink immediately too, if not the staff will inform you that it’s from another hotel and said that it cannot be claim here.
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Dear brander It sure is a shocker of your comments but we do take seriously all your feedbacks and as for the Immigration slip YES it is part of the check – in procedure as we need to copy all documents as we have send the Immigration Reports every day to the authorities as it is part of the rule and as for Staff related issues we will like to assure you that the dept. he or she receives the necessary guidance, unfortunately, there is no way of recreating the past or reversing the unpleasant incident stay you have experienced. However, we can assure you that we value your feedback and has been utilized to improve our services, and as for the Breakfast alas we do have a system in place to check all Guest that comes for the breakfast but as sometimes it is not applied but we thank you for bringing it to our attention and as for the welcome drink we have a welcome drink for FITs’ & VVVIPs’ and as for Drink Vouchers we do have our own and do not accept from other hotels so it does not seem
Great Place x”
Great Place..close to Walking Street.. 5 min walk Friendly great Staff.. x Clean Hotel and Beautiful Breakfast xx Definetly Recommend xx
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Dear Ivana Thank you for the Star Rating and as for the reviews on Location | Staff (which we will surely share with them) Cleanliness | Breakfast and we do thank you for the feedback and comments. Management at Citrus Grande Hotel Pattaya by Compass Hospitality
Amazing new hotel ”
Perfect hotel. Excellent location, nice rooms and great buffet breakfast.
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Dear Jeffery, Thank you for your compliment of the Hotel location, rooms and the Breakfast, thank you for your valued comments and hope to see you again. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi - FOM
Excellent!”
One of the best hotel. Staffs are so friendly and kind. Breakfast was good. Will definitely come back with my kids.
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Dear Valued Guest, We all at CGPH are delighted to read that you & Family have enjoyed your overall stay with us and wish to thank you for the gracious comments about our staff & breakfast. Once again Thank you and we all at CGPH look forward to your next planned visit so we can welcome you and the Family once again. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi - FOM
fantastic but”
1-the water for the shower not have warm....cold or hot no medium 2-i check out late 7 pm and paid half day 1000 ..and I ask the cleaners to clean my room they refused to clean my room as the said that I will check out evening and the she talk was very rude.
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Dear HASSEEB We appreciate your reviews of a well-traveled Guest as mentioned in your comments, we sincerely apologize for the issues – Water Temperature | Staff rudeness which we sincerely do not accept, we will like to assure you that the dept. he or she receives the necessary guidance, unfortunately, there is no way of recreating the past or reversing the unpleasant incident stay you have experienced. However, we can assure you that we value your feedback and has been utilized to improve our services. Once again, thank you for your valued patronage, from us at Citrus Grande Hotel Pattaya, we look forward to welcoming you, please ask for us and we will assist you in any way to make it better stay. Yours Sincerely, Khun Ireen s (Asst.Front officer Manager) Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Good stay”
Good stay and the hotel is classy. The vicinity is full of indians and very less local food you can hop for. Strategic location if you are looking for walking street party.
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Dear Vimalan, Thank you the valued check – in info and taking the time to share on your recent stay with us. We hope to see you on your next planned visit and please call on us and we will assist you in any way to make your stay better and a memorable one Yours Sincerely, Khun Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Above average”
Hotel has good potential but unfortunately we didn't have a great experience. (1 night stay only- Family of 4) 1 - I arrived a bit early to see if we could check in. I was told to wait aside for 5 minutes. 25 minutes later I had to go up to the front desk only to be told to come back in 2hrs. 2 - We arrived back after 2pm (2hrs later) and again had to wait a further 20 minutes to be checked into our room . When we arrived the room still wasn't ready as they were putting in the 2nd bed I requested online and at the front desk on my first discussion 3 - My family was assigned an ajoining room. Having a young child with us, the noise from the adjoining room was very loud and their door bell would echo through our room. This was quite distressful for my young child. The insulation between the room is not great and in future it would be nice to be told about the room type provided. 4 - I checked out and the process was also slow. Had to wait 20 + minutes just to walk out of the hotel.
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Dear Ni-On Thank you for your feedback which we received through Agoda review and the comments’ on our Front Desk services’, we are truly sorry and apologies for the unpleasant experience during your recent stay with us and for giving us the opportunity to address these concerns, we will like assure you that we will personally the related issues with concern staffs and dept., both areas have recovered with immediate effect. We hope to be able to welcome you & the Family again and have another opportunity to serve you & family better, when you plan for your next visit please send your bookings to Reservation and mention my Name or ask or call for me, I will ensure that all will be done to our best. Warmest Regards’ TQ Stieve Aron – DIROPTS
Excellent hotel from every aspect ”
Excellent hotel from all aspect. Every thing is at walking distance.
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Dear Hamza Sincerely appreciate and Thank you for the valued kind feedback and taking the time to share on your recent stay with us, we look forward again on your next planned visit, please call on us and we will assist you in any way to make your stay better and a memorable one Yours Sincerely, Khun Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Solo in Pattaya!”
Ok, check was nice and even got checked in early! So happy outlets were near the bed😄. Location is fine, short distance to Walking Sreet and too many Indian Restaurants😞. Indian outnumber Thai about 3:1😢. Bad news😢. Room Fridge kept mini bar drinks at room temp. Biggest problem was no shelf in shower and it leaks onto bathroom floor as well. I complained to night manager and he said he will report, get a new fridge or change my room. Why change if all the fridges were the same? He didn’t understand my whole problem but never heard from anyone again. In 90’s heat I prefer ice cold drinks. BTW, no ice either and suggested I go across the street to 7/11 type store😳. Big lack of English skills but I forgive that as we are in Thailand. Anyway, would not go back and this was my third hotel in Thailand and others had great fridge, and shelves to put shampoo and soap instead of keeping on shower floor.
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We appreciate your reviews of a well-traveled Guest as mentioned in your comments, we sincerely apologize for the issues – Mini Bar Fridge and staffs’ behavior which is unacceptable, we will like to assure you that the dept. he or she receives the necessary guidance, unfortunately, there is no way of recreating the past or reversing the unpleasant incident stay you have experienced. However, we can assure you that we value your feedback and has been utilized to improve our services. Once again, thank you for your valued patronage, from us at Citrus Grande Hotel Pattaya, we look forward to welcoming you, please ask for us and we will assist you in any way to make it better stay. Yours Sincerely, Khun Ireen s (Asst.Front officer Manager) Nattakant Utt (Asst.Front officer Manager) Mr. Stieve Aron (DIROFOPTS)
Good”
This hotel is not real five star.It comes with very poor customer service.Everytime I got out of gym for a break,they always shut my door and I had to go to the reception to ask it open again.In addition, when I checked out,they charged me the things I didn’t consum. Overall, it’s maybe good for value,but for the service,it needs more works.
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Very good”
Locationwise ok but can't have a clear sea view. Rooms are too small to have free movement inside the room. If you are travelling with your kids then tooms are not suitable as extra bed will completely restrict movement.
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Dear Khun Manoj, All our Rooms and Buildings have only 2 views – City View & Pool view and for Family with kids we also have rooms that big and easy movement like the Deluxe – 25sqm / Premier – 25sqm / Premier Curve – 28sqm / Family connecting – 32sqm / Triple Day Bed – 28sqm, please do request these types of rooms in your next booking & Reservation. Once again thank you so much for your comments and feedback, please call or ask for me Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi – FOM