Exterior view, Comfort Inn West in Ottawa (ON)
1 Queen Bed, No-Smoking, Comfort Inn West in Ottawa (ON)
Lobby, Comfort Inn West in Ottawa (ON)
Lobby, Comfort Inn West in Ottawa (ON)
Food and beverages, Comfort Inn West in Ottawa (ON)
Coffee shop, Comfort Inn West in Ottawa (ON)
Lobby, Comfort Inn West in Ottawa (ON)

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Comfort Inn West

2.5 stars out of 5
222 Hearst Way, Kanata, Ottawa (ON), Canada, K2L 3A2 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kanata part of Ottawa (ON), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ottawa Macdonald-Cartier International Airport. Restaurant and fitness center are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Breakfast [free]

Currency exchange

Daily housekeeping

Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Golf course [on-site]

Check-in/out [express]

BBQ facilities

Your dates are popular among travelersUsers are booking a place in Ottawa (ON) every 9 minutes on Agoda.com
8.0Excellent

24 reviews

24 reviews

See map

8.2Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Kanata Civic Art Gallery
570 m
Escarpment Park (Chimo)
770 m
Blessed St. Xenia of Petersburg Church
800 m
Shearer Park
940 m
Pickford Park
1.1 km
Value for money7.7
Location rating8.2
Nearest airportOttawa Macdonald-Cartier International Airport (YOW)
Distance to airport17.7 km

Rooms available at Comfort Inn West

1 Queen Bed, No Smoking,
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
2 Queen Beds, Nonsmoking, Upgrade
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
2 Double Beds Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
1 King Bed, Nonsmoking
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Bed, Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 Double Beds, No Smoking,
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
1 King Bed, Non Smoking
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Bed, Nonsmoking, Upgrade
...
  • Room size: 23 m²/248 ft²
  • 1 king bed
Enter dates to see prices
2 Queen Beds, Nonsmoking
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
1 Queen Bed Nonsmoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices

Top things to do in Ottawa (ON)

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Comfort Inn West provide laundry services?

Yes! Comfort Inn West offers laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

Does Comfort Inn West provide an option for contactless check-in and check-out?

At Comfort Inn West, travelers can take part in contactless check-in and check-out option provided by this property for your benefit and safety.

What interesting attractions are in close proximty of Comfort Inn West that are in walking distance?

While staying at Comfort Inn West, jump start your holiday by exploring the closest point of interest in walking distance to the property such as Kanata Civic Art Gallery.

How many rooms does Comfort Inn West have?

Comfort Inn West has a total of 146 rooms.

What is the average rating that verified Solo travelers' have given to Comfort Inn West?

Verified solo travelers that have stayed at this property have given Comfort Inn West an average rating of 7.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to Comfort Inn West?

Past couple travelers that have stayed at this property have given Comfort Inn West an average rating of 7.7. You can look up on more in depth customer ratings, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Comfort Inn West?

Verified families with young children that have stayed at this property have given Comfort Inn West an average rating of 7.5. You can look up more in depth customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Comfort Inn West?

Verified families with older children that have stayed at this property have given Comfort Inn West an average rating of 7.0. You can check out more specific customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Comfort Inn West?

The closest train, metro, or bus station is Fallowfield, 12364.86 m away from Comfort Inn West.

What time is check-in and check-out at Comfort Inn West?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified periods may be charged an additional fee.

Is breakfast offered at Comfort Inn West?

Start your days right, with the buffet and continental breakfast options made available at Comfort Inn West.

More about Comfort Inn West

More about Comfort Inn West

Experience Comfort and Convenience at Comfort Inn West Ottawa

Welcome to Comfort Inn West, a charming 2.5-star hotel nestled in the heart of Ottawa, Canada. With its convenient location and comfortable accommodations, this hotel is the perfect choice for both business and leisure travelers. From its well-appointed rooms to its excellent amenities, Comfort Inn West offers a delightful stay for guests of all ages. Upon arrival, guests can check-in from 03:00 PM, allowing you to settle in and start your Ottawa adventure. The friendly and attentive staff is always ready to assist you, ensuring a smooth and hassle-free check-in process. And when it's time to bid farewell, check-out is until 11:00 AM, giving you ample time to pack up and depart at your leisure. With 104 well-designed rooms, Comfort Inn West offers a comfortable and relaxing retreat for its guests. Each room is tastefully decorated and equipped with modern amenities, ensuring a pleasant stay. Whether you're traveling alone, with a partner, or with your family, you'll find the perfect room to suit your needs.

Unwind and Socialize at Comfort Inn West's Entertainment Facilities

At Comfort Inn West in Ottawa, Canada, you'll find a range of entertainment facilities that are perfect for unwinding and socializing. Whether you're looking to relax with a drink or catch up on your favorite shows, we have you covered. Our on-site bar is the perfect place to kick back and enjoy a refreshing beverage after a long day of exploring the city. With a wide selection of drinks, including local craft beers and signature cocktails, you're sure to find something to suit your taste. The bar also offers a cozy and inviting atmosphere, making it the ideal spot to socialize with fellow guests or meet new friends. If you prefer a more laid-back setting, our shared lounge/TV area is the perfect place to unwind. Sink into one of the comfortable sofas and catch up on your favorite shows or sports events on the large flat-screen TV. Whether you're traveling alone or with a group, this communal space provides a relaxed and welcoming environment for all guests. At Comfort Inn West, we understand the importance of entertainment and relaxation during your stay. Our bar and shared lounge/TV area are designed to provide you with the perfect setting to unwind, socialize, and make lasting memories. Book your stay with us and experience the best of Ottawa's entertainment facilities.

Stay Active at Comfort Inn West's Sports Facilities

Comfort Inn West in Ottawa (ON), Canada offers a range of sports facilities to keep guests active and entertained during their stay. Whether you are a golf enthusiast, fitness fanatic, or tennis lover, this hotel has something for everyone. For golf enthusiasts, Comfort Inn West boasts an on-site golf course that provides a picturesque setting for a round of golf. Enjoy the lush green fairways, challenging holes, and stunning views while perfecting your swing. After a satisfying game, you can relax at the clubhouse and share stories of your victories with fellow golfers. Fitness enthusiasts will appreciate the well-equipped fitness center at Comfort Inn West. Whether you prefer cardio workouts, weightlifting, or group exercise classes, this facility has everything you need to stay in shape. Work up a sweat on the state-of-the-art equipment or join a yoga session to rejuvenate your mind and body. Tennis lovers can indulge in their favorite sport at the hotel's tennis courts. Grab a racket, gather your friends, and enjoy a friendly match amidst the beautiful surroundings. The well-maintained courts provide the perfect setting for a game of singles or doubles, allowing you to improve your skills or simply have fun. No matter your sport of choice, Comfort Inn West's sports facilities are designed to cater to your needs. Stay active, have fun, and make the most of your stay at this exceptional hotel in Ottawa.

Convenient Facilities at Comfort Inn West in Ottawa

Comfort Inn West in Ottawa offers a wide range of convenience facilities to make your stay comfortable and hassle-free. With services like laundry service, dry cleaning, and laundromat, you can keep your clothes fresh and clean throughout your stay. The hotel also provides room service, allowing you to indulge in delicious meals without leaving the comfort of your room. For added security, Comfort Inn West offers safety deposit boxes to store your valuables. The concierge service is available to assist you with any inquiries or arrangements you may need during your stay. Stay connected with the complimentary Wi-Fi in public areas or enjoy the convenience of free Wi-Fi in all rooms. To make your check-in and check-out process smooth and efficient, the hotel offers express check-in/check-out services. Luggage storage is available if you arrive early or have a late departure. If you're in need of a quick snack or beverage, the vending machine is at your service. Daily housekeeping ensures that your room is always clean and tidy. With these convenience facilities, Comfort Inn West ensures that your stay in Ottawa is both comfortable and convenient.

Convenient and Hassle-Free Parking at Comfort Inn West

At Comfort Inn West in Ottawa (ON), Canada, we understand the importance of convenient and hassle-free parking for our guests. That's why we provide a spacious car park onsite, ensuring that you can easily find a parking spot upon arrival. Best of all, our car park is free of charge, allowing you to save money and enjoy a stress-free stay. Whether you're traveling by car or renting one during your visit, you can rest assured knowing that your vehicle will be safely parked within our premises. Say goodbye to the hassle of searching for parking spaces and hello to a seamless experience at Comfort Inn West.





Delicious Dining Options at Comfort Inn West

Indulge in a delightful culinary experience at Comfort Inn West, where a range of dining facilities await to satisfy your cravings. Start your day off right with a delicious continental breakfast served daily, offering a variety of hot and cold options to suit every palate. Whether you prefer a hearty breakfast or a light and healthy meal, the breakfast buffet at Comfort Inn West has something for everyone. For those looking for a quick caffeine fix or a cozy spot to relax, the coffee shop is the perfect place to unwind. Enjoy a freshly brewed cup of coffee or choose from a selection of teas while catching up on some work or simply enjoying some downtime. If you prefer to dine in the comfort of your own room, room service is available, allowing you to savor a delectable meal without leaving the comfort of your cozy accommodation. For those who enjoy cooking their own meals, Comfort Inn West offers a shared kitchen equipped with modern appliances. Whip up your favorite dishes or try your hand at a new recipe using the finest ingredients. Additionally, the hotel also provides BBQ facilities, perfect for hosting a delightful outdoor gathering with friends and family. With daily housekeeping ensuring that the dining facilities are kept clean and tidy, you can rest assured that your dining experience at Comfort Inn West will be both enjoyable and hassle-free. So whether you're a food enthusiast, a coffee lover, or simply looking for a convenient dining option, Comfort Inn West has everything you need to satisfy your taste buds.

Comfort Inn West's Room Offerings: Variety and Value

At Comfort Inn West in Ottawa, Canada, you will find a wide selection of comfortable and inviting rooms to suit your needs. Whether you are traveling alone or with a companion, there is a room type for everyone. Choose from our spacious 1 King Bed rooms, perfect for solo travelers or couples seeking a little extra space. Upgrade to our 1 King Bed, Non-Smoking room for added comfort and convenience. For those traveling with a group, our 2 Double Beds room is ideal, offering ample space for a comfortable stay. Upgrade to our 2 Queen Beds room for even more space and relaxation. By booking your stay at Comfort Inn West through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse and compare different room types, making it simple to find the perfect accommodation for your stay. Book with Agoda today and experience the convenience and affordability of Comfort Inn West in Ottawa.

Discover the Vibrant Neighborhood of Kanata in Ottawa

Nestled in the charming city of Ottawa, Canada, Comfort Inn West offers a prime location in the vibrant neighborhood of Kanata. Known for its rich history, natural beauty, and thriving cultural scene, Kanata is a must-visit destination for travelers seeking an authentic Canadian experience. Immerse yourself in the fascinating history of Kanata by exploring the nearby Canadian Tire Centre, a renowned sports and entertainment venue that hosts thrilling hockey games and live concerts. For nature enthusiasts, a visit to the nearby Andrew Haydon Park is a must. This picturesque park offers stunning views of the Ottawa River, lush greenery, and a serene atmosphere perfect for picnics, walks, and bike rides. In addition to its historical and natural attractions, Kanata is also home to a thriving arts and cultural scene. Visit the Kanata Theatre and immerse yourself in the world of performing arts, or explore the Kanata Art Gallery, showcasing the works of local artists. After a day of exploring, indulge in the vibrant culinary scene of Kanata, with a wide range of restaurants offering delicious Canadian and international cuisines. Whether you're a history buff, a nature lover, or a culture enthusiast, the neighborhood of Kanata in Ottawa has something to offer for everyone. Stay at Comfort Inn West and experience the best of this vibrant neighborhood, with its rich history, natural beauty, and thriving cultural scene.

Convenient Transportation Options from Ottawa Airport to Comfort Inn West

Located in the vibrant city of Kanata, Ottawa, Comfort Inn West offers a comfortable and convenient stay for travelers visiting the area. When it comes to reaching the hotel from Ottawa (ON), Canada, there are several transportation options available. The nearest airport to Comfort Inn West is Ottawa Macdonald-Cartier International Airport, which is approximately 25 kilometers away. To get to the hotel from the airport, travelers can opt for a taxi or rideshare service, which can be easily found outside the terminal. The journey takes around 20-30 minutes, depending on traffic conditions. Another option is to take a shuttle bus service, such as the one provided by the hotel or other private operators. These shuttle services offer a convenient and cost-effective way to reach Comfort Inn West, as they pick up passengers directly from the airport and drop them off at the hotel. For those who prefer public transportation, there are also bus services available from the airport to Kanata. Travelers can take the OC Transpo bus route 97 or 61, which operate regularly and provide a direct connection to Kanata. From the bus stop, it is just a short walk to Comfort Inn West. No matter which transportation option you choose, reaching Comfort Inn West from Ottawa Airport is a breeze, allowing you to start your stay in Kanata with ease and comfort.

Conveniently Located Near Various Landmarks and Attractions

Comfort Inn West in Ottawa (ON), Canada, is situated in close proximity to several notable landmarks and attractions. Guests staying at this hotel will have easy access to Kanata Skin Clinic, Xtreme Trampoline Park, Hazeldean Medical Clinic, and Capital KidZ Medical Centre. For those looking to enjoy some outdoor activities, Comfort Inn West is conveniently located near several parks and recreational areas. Guests can visit the Wading Pool at Glen Cairn, Pickford Park, Bryanston Gate Park Ice Rink, and the Splash Pad at Haliburton Park. These parks offer a great opportunity for families to relax and have fun together. Additionally, guests who are interested in exploring the local art and culture scene can visit Kristina Kiss Park, a beautiful park known for its vibrant murals and sculptures. For those who enjoy shopping, Passholder Lot 3 is just a short distance away, offering a variety of retail outlets and dining options. With its prime location near these landmarks and attractions, Comfort Inn West provides guests with a convenient and enjoyable stay in Ottawa.





Diverse Dining Options Just Steps Away

When it comes to dining, Comfort Inn West puts you in the heart of a culinary paradise. Whether you're craving a fine dining experience or a casual meal, you'll find an array of options just steps away from the hotel. Start your day with a delicious breakfast at Perspectives Restaurant or Maple Court Dining Lounge, both located within walking distance. For a taste of authentic Italian cuisine, head to Tomaso Grilled Pizza and Panini, where you can savor mouthwatering pizzas and paninis made with the freshest ingredients. If you're in the mood for some comfort food, Willy's Pizza offers a wide selection of delicious pizzas and pasta dishes. And for those looking to indulge in some seafood delights, Lapointe's Seafood Grill is a must-visit. With so many dining choices available, you'll never run out of delicious options during your stay at Comfort Inn West.

Shop 'til you Drop

Located in the vibrant neighborhood of Kanata, Comfort Inn West is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shoppers. Just a short distance away, you'll find the Kanata Civic Art Gallery, where you can browse and purchase unique pieces of art created by local artists. For those looking for a more upscale shopping experience, Tay Gallery offers a stunning collection of contemporary art and jewelry. And if you're in the mood for some retail therapy, Tanger Outlets is just a stone's throw away, offering a wide range of designer brands at discounted prices. No matter what your shopping preferences are, Comfort Inn West's prime location ensures that you'll have access to an array of shopping options right at your doorstep.

Affordable Luxury at Comfort Inn West

When it comes to finding a comfortable and affordable place to stay in Ottawa (ON), look no further than Comfort Inn West. With an average price of just $167 per room, this hotel offers exceptional value for money compared to the city's average price of $180 per night. At Comfort Inn West, you can enjoy all the comforts of home without breaking the bank. Whether you're visiting Ottawa for business or pleasure, this hotel provides a welcoming atmosphere and top-notch amenities at a fraction of the cost. From spacious and well-appointed rooms to complimentary Wi-Fi and a delicious continental breakfast, every aspect of your stay is designed with your comfort and convenience in mind. Why spend more on accommodation when you can experience affordable luxury at Comfort Inn West? Book your stay today and discover why this hotel is the preferred choice for budget-savvy travelers seeking quality and value in Ottawa.

Excellent Service and Clean Rooms

Comfort Inn West in Ottawa (ON), Canada, is highly praised by its customers for its excellent service and clean rooms. The reception staff is described as very helpful and friendly, making guests feel welcome from the moment they arrive. The rooms are not only clean but also quiet, ensuring a peaceful and comfortable stay. One of the highlights of staying at Comfort Inn West is the delicious hot and cold breakfast included in the room rate, which is a definite plus. Guests also appreciate the staff's assistance in providing directions to local businesses and the hotel's convenient location, particularly for attending a Senator's game. With its excellent service, clean rooms, and convenient amenities like a party room, Comfort Inn West is a top choice for travelers looking for a good place to stay in Kanata.

Exceptional Customer Ratings at Comfort Inn West in Ottawa

Comfort Inn West in Ottawa, Canada, has received exceptional customer ratings across various categories. With an overall rating of 7.3, this hotel has consistently impressed guests with its outstanding value, facilities, cleanliness, location, and staff performance. One of the standout features of Comfort Inn West is its exceptional value. With a rating of 7.7 for value, guests have praised the hotel for offering affordable rates without compromising on quality. Whether you're traveling for business or leisure, this hotel provides excellent amenities and services that exceed expectations, making it a great choice for budget-conscious travelers. In addition to its value, Comfort Inn West also shines when it comes to its facilities. With a rating of 7.5, guests have been impressed by the range of amenities available at the hotel. From a well-equipped fitness center to a business center with modern facilities, Comfort Inn West ensures that guests have everything they need for a comfortable and convenient stay.

Show less

Amenities and facilities

Very good
Facilities

7.7

Most talked about facilities

Breakfast

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • French
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Golf course [on-site]
  • Outdoor recreational features
  • Tennis court
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Shared kitchen
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • Cat-friendly
  • CCTV in common areas
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Pets may not be left unattended
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Free bottled water
  • Microwave
  • Mini bar
  • Refrigerator
  • TV
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Buffet

Location

222 Hearst Way, Kanata, Ottawa (ON), Canada, K2L 3A2
Excellent
Location

8.2

Airports
  • Ottawa Macdonald-Cartier International Airport (YOW)
    17.7 km
  • Smiths Falls-Montague Airport (YSH)
    41.0 km
Public transportation
  • Fallowfield
    12.4 km
  • Bayview
    17.0 km
Hospital or clinic
  • The Kanata Denture Clinic
    1.2 km
Cash withdrawal
  • ATM
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
The property
  • Number of rooms 146

Reviews of Comfort Inn West from real guests

8.0
Service8.3
Cleanliness8.2
Location8.2
Facilities7.7
Value for money7.7
High score for Ottawa (ON)
Rating
9+ Exceptional (3)
8-9 Excellent (2)
7-8 Very Good (1)
6-7 Good (1)
<6 Below Expectation (2)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 9 verified guest comments
12
9.6
Exceptional
Shobhit from India
Family with teens
2 Double Beds Non-Smoking
Stayed 7 nights in May 2023

Clean and Comfortable Stay”

Close to Food Basics, has good fast options and is very clean. To top it all, the staff is very friendly and goes beyond to make your stay a comfortable and memorable one.

Reviewed May 18, 2023
4.4
Paul from Canada
Business traveler
Stayed 1 night in December 2020

2nd Class Customer”

I booked online, reserving a ground floor room with a Queen bed. I also noted on my reservation form that I would be bringing my dog. As I was checking in, I reminded the gentleman at the front desk that I had a dog with me. He said he wasn't aware of that. I said I included that on the submitted form, which he then re-checked and acknowledged. He then went on to say tell me that he'd have to move me to a different room due to the dog. When I got to the room, I found not only was it smaller both in terms of room size and bed size, but that there was a giant wet spot in the corner on the carpet from a leak in the window/poorly installed HVAC unit. Additionally, it appeared to be the only room on the floor that didn't have a patio door exit to the parking lot - something I wanted, as it made taking Loki out for bathroom breaks that much easier. I attempted to call the front desk to request a new room, but the phone didn't work - dead. I walked to the front desk to make my request, and was told he couldn't move me because "most" of the ground floor room were occupied or not yet cleaned. It was around 4:30pm, so I wasn't buying the not yet cleaned crap, and given it was Boxing Day during the pandemic I wasn't on board with his lie about how busy they were. The 4 cars in the parking lot on that side of the building that night bore out my belief - 4 cars, compared to 20 or so patio doors on that side of the building. If he had said "We only put customers with dogs in our worst rooms", I wouldn't have been happy about but at least he would have been honest about their policy. I was disgusted about the lies, especially given that the ground floor room with a queen bed that I had originally reserved would have clearly been vacant after he moved me. So disappointing.

Reviewed December 28, 2020
6.8
Good
Byron from Canada
Family with teens
1 Queen Bed, No-Smoking
Stayed 1 night in October 2019

Staff was very friendly, building was a little outdated but clean. ”

Location was awesome, we were in Ottawa for a soccer tournament and were 9 mins from the field. Shopping and Restaurants were a 5 min drive. My only complaint would be the lighting in the washroom, little darker then normal. All in all a good place to stay in Kanata.

Reviewed October 30, 2019
9.6
Exceptional
Brett from Canada
Couple
2 Double Beds Non-Smoking
Stayed 1 night in January 2019

Exceptional”

good location for a Senator's game. Very nice hot and cold breakfast included is a definite plus

Reviewed January 11, 2019
7.2
Very good
Todd from Canada
Family with young children
2 Double Beds Non-Smoking
Stayed 1 night in November 2018

Great Breakfes”

Partyroom is available

Reviewed November 28, 2018
12
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