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Emerald Hotel

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Branjangan 28, Ternate City Center, Ternate, Indonesia, 97722

Highlights

Excellent room comfort & quality

Semua staff ramah n kamarnya luas yg paling penting bersih.
Comfortable mattresses

Sparkling clean

Semua staff ramah n kamarnya luas yg paling penting bersih.
Ideal location

Very central location, very well located for the airport.
Professional guest services

Semua staff ramah n kamarnya luas yg paling penting bersih.

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Restaurants

Massage

Airport transfer

Luggage storage

Rooftop area

About us

Experience the best of Ternate City Center at Emerald Hotel, perfect for two travelers. Enjoy vibrant markets, historic sites, and breathtaking coastal views. The hotel offers exceptional dining options, including room service for convenient meals. Relax with soothing massage treatments after a day of exploration. Rooms feature refreshing air conditioning and complimentary Wi-Fi. Select accommodations provide stunning outdoor views for tranquil moments. Discover vibrant cultural heritage while enjoying top-notch amenities at Emerald Hotel. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Cleanliness 9.5
Service 9.4
Location 9.2
Value for money 9.2

Based on 357 verified reviews

Cleanliness score out of 10
Service score out of 10
Location score out of 10
Value for money score out of 10
Facilities score out of 10
  • "Up to date and clean rooms , wonderful staff"
  • "Very clean and staff are great"
  • "Clean spacious room and pleasant professional staff."
  • "Hotel is being cleaned on request and definitely once a day!"
  • "Personal professional and friendly."
See map

9.2Exceptional

Location rating score

Exceptional location
Parking
FREE
Closest landmarks
Kalamata Fort
2.9 km
Ngade Lake
5.0 km
Sultan Babullah Airport
5.0 km
Oesman Sadik Airport
159.2 km
Pitu Airport
174.6 km

Good to know

Value for money9.2
Distance to city center1km
Location rating9.2

Select your room

1/10

Executive Room

30 m²/323 ft²
Max 3 adults
1 king bed
Outdoor view
1/4

Superior Twin

20 m²/215 ft²
Max 2 adults
2 single beds
Preferred by Couples
Outdoor view
1/4

Standard Twin Room

18 m²/194 ft²
Max 2 adults
2 single beds
Outdoor view
1/3

Superior King Room

20 m²/215 ft²
Max 2 adults
1 king bed
Outdoor view
1/3

Deluxe Twin

25 m²/269 ft²
Max 3 adults
2 single beds
Outdoor view
1/3

Standard King Room

18 m²/194 ft²
Max 2 adults
1 king bed
Outdoor view
1/2

Deluxe King.

25 m²/269 ft²
Max 3 adults
1 king bed
Outdoor view
1/1

Large Double Room

30 m²/323 ft²
Max 2 adults
1 queen bed
1/1

Standard King Room

Max 3 adults
1 king bed
1/1

Large Double Room

30 m²/323 ft²
Max 3 adults

Frequently asked questions

Yes! Emerald Hotel offers laundry service at your fingertips for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Emerald Hotel features car park onsite for all visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Emerald Hotel only allows visitors that are above 5 years old to stay at this property. In case you're looking for child- or family-friendly properties, please navigate to property facilities filter feature and select the "family/child friendly" filter for more selections.

The average room rate for Emerald Hotel in the past month is 901383.15 IDR, compared to city's average of 443686.01 IDR.

Past guests that stayed at Emerald Hotel have given this property a rating of 9.516 for its exceptional cleanliness as the primary highlight for their stay.

100.0% of our verified visitor reviews have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Emerald Hotel down in the review section.

Verified business travelers that have stayed at this property have given Emerald Hotel an average rating of 8.2. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Emerald Hotel an average rating of 9.3. You can check out more precise customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

Wake up to an exceptional continental and buffet breakfast at Emerald Hotel. Travelers can enjoy breakfast offered with an additional charge of 100000 IDR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

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More about Emerald Hotel

More about Emerald Hotel

Discover Comfort and Convenience at Emerald Hotel in Ternate, Indonesia

Nestled just 1 kilometer from the vibrant heart of Ternate, Indonesia, the Emerald Hotel stands as a beacon of comfort and hospitality. Built in 2013 and recently renovated in 2020, this 3-star hotel seamlessly blends modern amenities with a welcoming atmosphere, making it an ideal choice for both leisure and business travelers. With a mere 20-minute drive from the airport, guests can easily transition from their flight to the comforts of their accommodation, allowing for a stress-free arrival experience. Emerald Hotel features a total of 56 well-appointed rooms designed to cater to the needs of all guests. Each room is a sanctuary of relaxation, equipped with contemporary furnishings and essential amenities to ensure a pleasant stay. Check-in is conveniently available from 2:00 PM, allowing guests ample time to settle in and unwind, while check-out is set until 1:00 PM, providing a leisurely departure. It's important to note that the hotel maintains a child policy where children are not allowed to stay free of charge, with potential extra charges applicable. This policy ensures a tranquil environment for all guests, making the Emerald Hotel a perfect retreat for adults seeking a peaceful getaway.

Convenience Facilities at Emerald Hotel: Comfort and Care at Your Fingertips

At Emerald Hotel in Ternate, Indonesia, your comfort is our top priority, and our convenience facilities are designed to enhance your stay. Enjoy the luxury of 24-hour room service, allowing you to indulge in delicious meals and snacks at any time, day or night. For those who value efficiency, our express check-in/check-out service ensures a seamless arrival and departure experience. Plus, with daily housekeeping and a laundromat on-site, you can relax knowing that your space will be maintained and your laundry needs are easily taken care of. Safety and connectivity are also paramount at Emerald Hotel. Each room is equipped with complimentary Wi-Fi, ensuring you stay connected throughout your visit, while free Wi-Fi in public areas allows you to share your experiences with friends and family. For added peace of mind, our safety deposit boxes provide a secure place for your valuables. Whether you need to store your luggage after check-out or prefer a designated smoking area, Emerald Hotel has thoughtfully considered every aspect of your convenience, making it the perfect base for your Ternate adventure.

Convenient Transport Facilities at Emerald Hotel

Emerald Hotel in Ternate, Indonesia, offers exceptional transport facilities designed to enhance your stay and ensure hassle-free travel. With a spacious car park located onsite, guests can enjoy the convenience of self-parking, allowing for easy access to their vehicles at any time. This facility is particularly beneficial for those looking to explore the beautiful surroundings of Ternate at their own pace, providing peace of mind with secure parking right at your doorstep. The onsite car park not only accommodates various vehicle sizes but also ensures that guests have a designated space to return to after a day of adventure. Whether you're visiting iconic landmarks, indulging in local cuisine, or simply soaking in the stunning views, the Emerald Hotel's transport facilities make it easy to embark on your journey. Experience the perfect blend of comfort and accessibility, making your stay in Ternate truly memorable.

Comfort and Convenience: Room Facilities at Emerald Hotel

At Emerald Hotel in Ternate, Indonesia, guests are welcomed into a sanctuary of comfort and convenience, where every detail is designed to enhance their stay. Each room is equipped with air conditioning, ensuring a refreshing escape from the tropical heat. Guests can unwind in front of the television, which features a selection of satellite and cable channels, perfect for catching up on favorite shows or enjoying movie nights. For those who appreciate a little indulgence, the mini bar is stocked with a variety of beverages, while the refrigerator keeps snacks and drinks chilled for your enjoyment. The thoughtful amenities extend to the essentials of daily comfort, including a hair dryer and complimentary toiletries, ensuring guests feel pampered throughout their stay. Each room is also equipped with a coffee/tea maker, along with complimentary instant coffee and tea, allowing for a cozy morning ritual or a relaxing afternoon break. Blackout curtains provide the perfect environment for restful sleep, while high-quality linens promise a luxurious touch. With complimentary bottled water provided, guests can stay hydrated as they explore the beautiful surroundings of Ternate.

Culinary Delights at Emerald Hotel

At Emerald Hotel in Ternate, dining is a delightful experience that caters to every palate. The on-site restaurant offers a diverse menu, showcasing both local and international cuisine, ensuring that guests can savor the rich flavors of Indonesia while also enjoying familiar favorites. Whether you are in the mood for a sumptuous breakfast buffet to kickstart your day or a leisurely continental breakfast in the comfort of your room, the dining options here are designed to satisfy your cravings at any hour. For those who prefer the convenience of dining in, the hotel provides 24-hour room service, allowing guests to indulge in delicious meals without leaving the sanctuary of their rooms. Daily housekeeping ensures that your dining experience is complemented by a clean and inviting environment, while grocery deliveries can be arranged for those who wish to prepare their own meals. At Emerald Hotel, every meal is an opportunity to enjoy exceptional cuisine in a setting that feels like home.

Discover the Comfort of Emerald Hotel's Room Offerings

At the Emerald Hotel in Ternate, Indonesia, guests can choose from a variety of thoughtfully designed rooms that cater to different preferences and needs. The Superior Twin Room, spanning 20 square meters, is perfect for friends or family traveling together, featuring two cozy single beds that promise a restful night's sleep. For those seeking a bit more space, the Deluxe Twin and Deluxe King Rooms, both 25 square meters, provide a luxurious touch with ample room to unwind, whether you opt for two single beds or a grand king bed. The Superior King Room, with its intimate 20 square meters, offers a plush king bed, ideal for couples looking for a romantic getaway. Meanwhile, the Standard King and Standard Twin Rooms, at 18 square meters, provide comfortable and practical accommodations for travelers on the go. For a truly elevated experience, the Executive Room boasts 30 square meters of refined space, featuring a king bed that invites relaxation after a day of exploration. Booking your stay at Emerald Hotel through Agoda not only ensures you access to the best prices available but also guarantees a hassle-free experience. With a user-friendly interface, Agoda allows you to easily compare room types, check availability, and secure your reservation in just a few clicks. Enjoy peace of mind knowing that your ideal room awaits you at the Emerald Hotel, where comfort and convenience come together seamlessly.

Discover the Heart of Ternate City Center

Nestled in the enchanting archipelago of North Maluku, Ternate City Center is a vibrant hub that beautifully encapsulates the rich history and culture of Indonesia. As you stroll through its bustling streets, you'll be greeted by a blend of traditional markets, modern shops, and charming cafes, making it a delightful place for both locals and visitors alike. The air is filled with the tantalizing aromas of local delicacies, and the sounds of lively conversations create an inviting atmosphere that beckons you to explore further. At the center of Ternate's allure is the iconic Fort Oranje, a historical landmark that stands as a testament to the city’s colonial past. This fort offers panoramic views of the surrounding landscape, including the majestic Mount Gamalama, which towers over the city. Nearby, the vibrant Ternate Market is a must-visit, where you can immerse yourself in the local culture by sampling fresh produce, spices, and handcrafted souvenirs. As the sun sets, the city transforms into a magical place, with street vendors coming to life, offering delicious street food that showcases the unique flavors of the region. Ternate City Center is not just a destination; it's an experience that invites you to delve into the heart of Indonesia's heritage.

Getting to Emerald Hotel from Nearest Airports in Ternate, Indonesia

Traveling to the Emerald Hotel from Ternate's Sultan Babullah Airport is a seamless experience, making it an ideal choice for travelers looking to explore the enchanting beauty of Ternate. Upon landing at the airport, which is approximately 10 kilometers away from the hotel, you have several convenient options for reaching your destination. The most straightforward method is to take a taxi directly from the airport terminal. Taxis are readily available outside the arrivals area, and the ride to Emerald Hotel typically takes around 20 minutes, allowing you to soak in the scenic views of Ternate’s lush landscapes and coastal vistas along the way. Alternatively, if you prefer a more personalized touch, consider arranging an airport transfer through the Emerald Hotel. This option not only guarantees a smooth journey but also provides you with the opportunity to receive a warm welcome from the hotel staff. The transfer service can be pre-booked, ensuring that a driver will be waiting for you upon your arrival, ready to assist you with your luggage and provide insights about the local area as you make your way to the hotel. Whether you choose a taxi or the hotel’s transfer service, your journey to Emerald Hotel will be a delightful start to your stay in the captivating city of Ternate.

Affordable Comfort at Emerald Hotel: A Smart Choice in Ternate

When it comes to finding the perfect accommodation in Ternate, the Emerald Hotel stands out as an exceptional choice, particularly when considering its pricing. With an average room rate ranging from $26 to $50, guests can enjoy a blend of comfort, convenience, and quality service that is hard to beat. In comparison, the average price for a hotel room in Ternate hovers around $0 to $25, which may appeal to budget travelers but often falls short in terms of amenities and overall experience. Emerald Hotel offers a compelling value proposition for those looking to elevate their stay without breaking the bank. While other options in the city might save you a few dollars, the additional investment in a room at Emerald Hotel ensures a more enjoyable and memorable experience. Guests can indulge in well-appointed accommodations, access to modern facilities, and the warm hospitality that the hotel prides itself on. For travelers seeking both affordability and quality, Emerald Hotel is undoubtedly the smart choice in Ternate.

Exceptional Experience at Emerald Hotel: A Guest Favorite in Ternate

Emerald Hotel in Ternate, Indonesia, stands out as a premier destination for travelers seeking comfort and quality. With an impressive overall rating of 9.2, guests consistently highlight the remarkable value they receive during their stay. The hotel's commitment to providing an outstanding experience is evident in every aspect, from its pristine cleanliness, rated at an exceptional 9.5, to its well-maintained facilities that earn a solid 8.9. Each room reflects a dedication to comfort, ensuring that visitors feel right at home amidst the beauty of Ternate. The location of Emerald Hotel adds to its allure, boasting a commendable score of 9.1. Nestled in a prime area, it offers easy access to local attractions while providing a peaceful retreat for relaxation. However, it is the staff performance that truly elevates the guest experience, receiving an outstanding rating of 9.5. The warm and attentive service provided by the team makes every visitor feel valued and cared for, creating memories that last long after their departure. For those seeking a harmonious blend of value, cleanliness, and exceptional hospitality, Emerald Hotel is undoubtedly a top choice in Ternate.

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Amenities and facilities

Excellent8.9

Facilities

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Breakfast service
  • Grocery delivery
  • Halal breakfast
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Projector/LED display
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Rooftop area
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
Available in all rooms
  • Accessible by elevator
  • Accessible by stairs
  • Air conditioning
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • Electric kettle
  • Fire extinguisher
  • First aid kit
  • Free bottled water
  • Free instant coffee
  • Ground floor available
  • Hair dryer
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Mobile hotspot device
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Window
  • Wooden/parqueted flooring

Location

Jl. Branjangan 28, Ternate City Center, Ternate, Indonesia, 97722

Exceptional9.2

Location

Property policies

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until13:00
  • Reception open until23:00
  • Check-out from06:00
  • Check-in until23:00
Getting around
  • Distance from city center1km
  • Travel time to airport (minutes)20
  • Airport transfer fee100000 IDR
Extras
  • Breakfast charge (unless included in room price)100000 IDR
The property
  • Year property opened2013
  • Number of floors3
  • Room voltage220
  • Number of rooms 56
  • Most recent renovation2020
  • Non-smoking rooms/floorsyes
  • Number of restaurants1
  • License Id / Local Tax ID/ Entity Name0220006212585

Reviews of Emerald Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.1

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 7.6
  • 9.6
  • 9.2
  • 9.2
  • 9.2
  • 8.0
  • 8.8
  • 5.2
  • 9.6
  • 8.0

Most recent

From 357 reviews

  • Cleanliness score 9.5 out of 10 and is a high score in Ternate
  • Service score 9.4 out of 10 and is a high score in Ternate
  • Location score 9.2 out of 10 and is a high score in Ternate
  • Value for money score 9.2 out of 10 and is a high score in Ternate
  • Facilities score 8.9 out of 10 and is a high score in Ternate
Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 16 reviews
sentiment-positive-indicator
87% Positive
sentiment-negative-indicator
12% Unfavourable

Cleanliness

Mentioned in 13 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 10 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
10% Unfavourable

Breakfast

Mentioned in 9 reviews
sentiment-positive-indicator
55% Positive
sentiment-negative-indicator
44% Unfavourable

Room comfort

Mentioned in 6 reviews
sentiment-positive-indicator
83% Positive
sentiment-negative-indicator
16% Unfavourable

Room size

Mentioned in 6 reviews
sentiment-positive-indicator
83% Positive
sentiment-negative-indicator
16% Unfavourable

Airport access

Mentioned in 5 reviews
sentiment-positive-indicator
60% Positive
sentiment-negative-indicator
40% Unfavourable

Bathroom

Mentioned in 4 reviews
sentiment-positive-indicator
75% Positive
sentiment-negative-indicator
25% Unfavourable

Bedding

Mentioned in 3 reviews
sentiment-positive-indicator
100% Positive
Changed to review page 1
  1. 9.6Exceptional

    Ansel from Indonesia
    Solo traveler
    Superior Twin
    Stayed 3 nights in July 2026

    “Comfortable and trustworthy”

    The hotel staff is very helpful and friendly. The quality of the rooms is good. I have stayed here often for various activities in North Maluku.

    Reviewed July 21, 2026
    Auto-translated through generative A.I.
  2. 9.2Exceptional

    Mike from Indonesia
    Couple
    Superior Twin
    Stayed 2 nights in April 2026

    “Great staycation ”

    Up to date and clean rooms , wonderful staff Compared with other places in Ternate this is top notch although I wished they had a swimming pool.

    Reviewed April 07, 2026
  3. 9.2Exceptional

    Andrew from United States
    Group
    Standard Twin Room
    Stayed 2 nights in November 2025

    “Great service”

    We stayed here for over a week and the staff was very helpful. The rooms were very clean and I especially loved that there was lots of hot water for showers!

    Reviewed November 17, 2025
  4. 8.8Excellent

    Muhammad from Indonesia
    Couple
    Standard Twin Room
    Stayed 1 night in January 2025

    “staying one night at the emerald hotel”

    the hotel is clean, centrally located and not far from the airport

    Reviewed January 30, 2025
    Auto-translated through generative A.I.
  5. 8.4Excellent

    Irma from Indonesia
    Couple
    Superior Twin
    Stayed 1 night in March 2025

    “A good stay”

    The cleanest hotel in Ternate so far. Thank you for your hospitality, but the food was just nice.

    Reviewed March 18, 2025
    Auto-translated through generative A.I.
Changed to review page 1

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