This property is in high demand!
6 travelers have booked today.
Hard Rock Hotel Shenzhen offers bold, rock-themed luxury in Mission Hills. Enjoy exclusive music memorabilia, in-room Crosley turntables, a rooftop pool with city views, and private karaoke lounges—perfect for music lovers and leisure seekers. Hard Rock Hotel Shenzhen, located in vibrant Longhua District, offers convenience for two travelers with access to tech hubs, malls, cultural sites, and transit links. The hotel features world-class amenities, including a casino, pool, and signature gourmet dining. Each air-conditioned room provides complimentary WiFi, while select accommodations offer city or serene outdoor views, creating a distinctive, luxurious retreat for an unforgettable stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
1 kilometers to public transportation
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
Golf course
6 travelers have booked today.
Based on 9,673 verified reviews
8.9
8.8
8.8
8.6
8.5
Location rating score
Value for money | 8.8 |
Location rating | 8.6 |
Nearest airport | Shenzhen Bao'an International Airport (SZX) |
Distance to airport | 28.3 km |
What dining options are available at Hard Rock Hotel Shenzhen?
Hard Rock Hotel Shenzhen has an abundance of dining options for you to indulge in while staying at this property, which include Vegetarian restaurant, Buffet in restaurant, Chinese cuisine, Western cuisine, and Asian cuisine.
Does Hard Rock Hotel Shenzhen have a swimming pool?
While staying at Hard Rock Hotel Shenzhen, you can enjoy the swimming pool facility to get your day started the best way with a splash for a rejuvenating morning or evening.
What kinds of facilities are offered for kids at Hard Rock Hotel Shenzhen?
While on holiday retreat with your family, your children can also discover the fun in sports and recreation facilities offered at Hard Rock Hotel Shenzhen such as children's playground.
When was Hard Rock Hotel Shenzhen built?
Hard Rock Hotel Shenzhen was built in 2017.
How long do travelers usually stay at Hard Rock Hotel Shenzhen?
Verified past guests that have stayed at Hard Rock Hotel Shenzhen had an average nightly stay of 1 night at this property.
In which languages can Hard Rock Hotel Shenzhen's personnel communicate?
Hard Rock Hotel Shenzhen can communicate in 3 languages and supports popular languages such as English and Mandarin Chinese for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
What is the verified guest review consensus about Hard Rock Hotel Shenzhen's wellness amenities?
86.0% of our verified guest ratings have given a positive review and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Hard Rock Hotel Shenzhen down in the review section.
What is the average rating that past Families with older children have given to Hard Rock Hotel Shenzhen?
Past families with older children that have stayed at this property have given Hard Rock Hotel Shenzhen an average rating of 8.8. You can search for more specific customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
What is the closest airport to Hard Rock Hotel Shenzhen?
The nearest airport to Hard Rock Hotel Shenzhen is Shenzhen Bao'an International Airport, 28.0 km away.
Is breakfast offered at Hard Rock Hotel Shenzhen?
Wake up to an amazing continental and buffet breakfast at Hard Rock Hotel Shenzhen. Customers can enjoy breakfast offered with an additional charge of 158.7 CNY for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.
Experience Rock 'n' Roll Luxury at Hard Rock Hotel Shenzhen
Welcome to Hard Rock Hotel Shenzhen, a 5-star haven where rock 'n' roll meets luxury in the heart of Shenzhen, China. Built in 2017, this iconic hotel offers an unforgettable experience for music lovers and discerning travelers alike.
With 258 stylishly designed rooms, Hard Rock Hotel Shenzhen offers a range of accommodations to suit every guest's needs. Each room is thoughtfully furnished with modern amenities and features, ensuring a comfortable and enjoyable stay. Whether you're traveling for business or leisure, you'll find the perfect sanctuary to relax and unwind.
Check-in begins at 03:00 PM, allowing you to settle in and start your rock-inspired adventure. The friendly and attentive staff will be there to assist you throughout your stay, ensuring a seamless experience from the moment you arrive. When it's time to depart, check-out is until 12:00 PM, giving you ample time to savor your last moments in this vibrant city.
At Hard Rock Hotel Shenzhen, families are warmly welcomed. Children between the ages of 3 to 11 can stay free of charge, making it an ideal choice for a fun-filled family getaway. Create lasting memories together as you explore the hotel's rock-themed facilities and indulge in world-class dining options.
Experience the perfect blend of music, luxury, and entertainment at Hard Rock Hotel Shenzhen. Book your stay now and immerse yourself in the rock 'n' roll lifestyle in the heart of Shenzhen, China.
Unleash Your Inner Rockstar at Hard Rock Hotel Shenzhen's Entertainment Facilities
At Hard Rock Hotel Shenzhen, the fun never stops with an array of entertainment facilities that are sure to keep guests entertained throughout their stay. From a vibrant bar to a state-of-the-art karaoke room, there is something for everyone to enjoy.
The hotel boasts a lively bar where guests can unwind and enjoy a variety of refreshing beverages. Whether you're in the mood for a classic cocktail or a craft beer, the bar offers a wide selection of drinks to suit every taste. With its vibrant atmosphere and live music performances, it's the perfect place to socialize and let loose.
For those who love to sing their hearts out, the hotel's karaoke room is a must-visit. Equipped with top-of-the-line sound systems and a vast collection of songs, guests can channel their inner rockstar and showcase their singing skills. Whether you're a solo performer or want to duet with friends, the karaoke room provides endless hours of entertainment and laughter.
To top it off, the hotel also features a gift and souvenir shop, allowing guests to bring a piece of the Hard Rock experience home with them. From t-shirts and accessories to collectible items, the shop offers a range of merchandise that will delight any music lover.
With its vibrant bar, state-of-the-art karaoke room, and gift/souvenir shop, Hard Rock Hotel Shenzhen ensures that guests have an unforgettable and entertaining experience during their stay.
Unleash Your Inner Athlete at Hard Rock Hotel Shenzhen
At Hard Rock Hotel Shenzhen, we understand the importance of staying active and maintaining a healthy lifestyle. That's why we offer a range of state-of-the-art sports facilities to keep you in top shape during your stay. Whether you're a fitness enthusiast or simply looking to unwind with a refreshing swim, our hotel has something for everyone.
Our well-equipped fitness center is the perfect place to kickstart your day. With a wide variety of modern cardio and weight training equipment, you can customize your workout to suit your fitness goals. Our experienced trainers are also on hand to provide guidance and support, ensuring you get the most out of your exercise routine.
If you prefer to soak up the sun while staying active, our outdoor pool is the ideal spot for you. Dive into the crystal-clear waters and enjoy a few laps to get your heart rate up. After your swim, head over to our poolside bar, where you can indulge in a refreshing drink or a light snack while basking in the warm Shenzhen weather.
Best of all, access to our fitness center is complimentary for all guests, allowing you to stay on top of your fitness regime without any additional cost. So whether you're looking to break a sweat or simply relax by the pool, Hard Rock Hotel Shenzhen has everything you need to stay active and rejuvenated throughout your stay.
Convenient Facilities at Hard Rock Hotel Shenzhen
At Hard Rock Hotel Shenzhen, convenience is a top priority. With a range of facilities and services designed to make your stay hassle-free, you can relax and enjoy your time in Shenzhen. Start your day with ease knowing that 24-hour room service is available, ensuring that you can satisfy your cravings at any time. The hotel also offers laundry service and dry cleaning, taking care of your clothing needs, so you can pack light and stay fresh throughout your stay.
For added peace of mind, safety deposit boxes are provided, allowing you to securely store your valuables. The concierge is always ready to assist you with any queries or requests, ensuring that you have a smooth and enjoyable experience. Stay connected with Wi-Fi in public areas and free Wi-Fi in all rooms, allowing you to easily stay in touch with loved ones or catch up on work.
Additionally, the hotel offers a designated smoking area for guests who smoke. Express check-in/check-out and luggage storage services are available, making your arrival and departure seamless. The dedicated housekeeping team ensures that your room is kept clean and tidy, allowing you to relax and unwind in a comfortable environment. With these convenient facilities, Hard Rock Hotel Shenzhen goes above and beyond to ensure that your stay is as convenient and enjoyable as possible.
Convenient Transport Facilities at Hard Rock Hotel Shenzhen
Hard Rock Hotel Shenzhen offers a range of transport facilities to ensure a hassle-free and convenient stay for guests. For those arriving by air, the hotel provides airport transfer services, allowing you to relax and enjoy a seamless journey from the moment you touch down in Shenzhen.
Exploring the city is made easy with the hotel's tour and ticket services, which can help you plan and book your sightseeing adventures. If you prefer to have your own wheels, the hotel offers car hire services, allowing you to explore Shenzhen at your own pace.
For guests with their own vehicles, the hotel provides an onsite car park free of charge, ensuring that parking is never a concern. Additionally, the hotel offers a taxi service, making it convenient for guests to travel around the city and visit the nearby attractions. Whether you're arriving by air, planning to explore the city, or have your own vehicle, Hard Rock Hotel Shenzhen has you covered with its comprehensive transport facilities.
Indulge in a Gastronomic Journey at Hard Rock Hotel Shenzhen
Hard Rock Hotel Shenzhen offers a plethora of dining options that will satisfy even the most discerning palates. With 24-hour room service, you can enjoy a delectable meal in the comfort of your own room at any time of the day. Start your day right with a scrumptious breakfast buffet that offers a wide range of options, including a continental breakfast for those who prefer lighter fare.
For a quick pick-me-up or a casual meeting, head to the hotel's coffee shop, where you can savor a freshly brewed cup of coffee or indulge in a selection of light bites and pastries. When it comes to a memorable dining experience, look no further than the hotel's restaurant. With its vibrant atmosphere and diverse menu, it is the perfect place to enjoy a delightful meal with friends or family.
At Hard Rock Hotel Shenzhen, every dining experience is crafted to perfection, ensuring that guests are treated to a gastronomic journey that will leave a lasting impression.
Unleash Your Inner Rockstar with Hard Rock Hotel Shenzhen's Diverse Room Offerings
Experience the epitome of luxury and comfort at Hard Rock Hotel Shenzhen with their wide range of room types. From the spacious Elite Deluxe Room and the luxurious Luxury Panoramic Suite to the stylish Premier King and Premier Twin Rooms, there is a perfect accommodation option for every traveler. For those seeking a taste of the rockstar lifestyle, the Rockstar Suite offers a whopping 283 square meters of pure indulgence. With the Studio Suite Twin and Studio Suite with King Bed, you can enjoy ample space and modern amenities. And for a truly regal experience, the Superior King and Superior Twin Rooms provide a cozy and inviting atmosphere. Book your stay at Hard Rock Hotel Shenzhen on Agoda and enjoy the best prices and a hassle-free booking experience. With Agoda's user-friendly platform, you can easily find the perfect room that suits your preferences and budget. So why wait? Unleash your inner rockstar and book your stay at Hard Rock Hotel Shenzhen today!
Exploring Longhua New District: A Vibrant Hub in Shenzhen
Located in the heart of Shenzhen, China, Longhua New District is a bustling and vibrant hub that offers a unique blend of history, culture, and modernity. As one of the city's fastest-growing areas, Longhua New District is home to a myriad of attractions, making it an ideal destination for both business and leisure travelers.
One of the highlights of Longhua New District is its rich historical heritage. Visitors can explore the iconic Dapeng Fortress, a well-preserved ancient military structure that dates back to the Ming Dynasty. This fascinating fortress offers a glimpse into the region's past and provides panoramic views of the surrounding area. Additionally, Longhua Temple, one of the largest Buddhist temples in China, is a must-visit for those seeking spiritual enlightenment and tranquility.
Beyond its historical sites, Longhua New District is also a modern metropolis with a thriving business and shopping scene. The district is home to numerous commercial centers, including the popular Longhua Commercial Street, where visitors can indulge in retail therapy and savor delicious local cuisines. For those seeking entertainment, the district boasts several cinemas, theaters, and entertainment complexes, ensuring there is never a dull moment during your stay.
With its perfect blend of history, culture, and modernity, Longhua New District is a captivating destination that offers something for everyone. Whether you are interested in exploring ancient landmarks, shopping for the latest fashion trends, or immersing yourself in the local culture, this vibrant hub in Shenzhen is sure to leave a lasting impression on your visit.
Traveling from the Nearest Airports to Hard Rock Hotel Shenzhen
When it comes to traveling from the airport to Hard Rock Hotel Shenzhen, you have a few convenient options. The nearest airport to the hotel is Shenzhen Bao'an International Airport, which is approximately 30 kilometers away. From the airport, you can take a taxi or arrange for a private car transfer to reach the hotel. The journey usually takes around 40 minutes, depending on traffic conditions. Alternatively, you can also opt for public transportation. Take the Airport Shuttle Bus Line 9 to Longhua Bus Terminal, which is just a short walk away from the hotel. This option is not only cost-effective but also allows you to experience the local atmosphere as you make your way to the hotel. Another nearby airport is Hong Kong International Airport, which is approximately 50 kilometers away from Hard Rock Hotel Shenzhen. From there, you can take a cross-border bus or arrange for a private car transfer to reach the hotel. The journey usually takes around 1 hour, depending on the traffic at the border. Regardless of which airport you arrive at, getting to Hard Rock Hotel Shenzhen is a breeze, ensuring a smooth start to your stay in this vibrant city.
Explore the Vibrant Surroundings of Hard Rock Hotel Shenzhen
Nestled amidst the bustling city of Shenzhen, Hard Rock Hotel Shenzhen offers a prime location surrounded by a variety of landmarks and attractions. Just a short distance away, guests can explore the vibrant FuShiKang KeJi JiTuan J Qu ShangYe Jie, a commercial street known for its trendy shops and lively atmosphere. Indulge in some retail therapy or savor delicious local cuisine as you immerse yourself in the energy of this bustling street.
For golf enthusiasts, the renowned Mission Hills Golf Club is within easy reach of the hotel. With its world-class courses and scenic views, this golf club offers an exceptional experience for players of all skill levels. Spend a day perfecting your swing or simply enjoy the tranquil surroundings of this prestigious golf destination.
Nature lovers will appreciate the proximity to Xiagongyan Reservoir, a picturesque water body that provides a serene escape from the city's hustle and bustle. Take a leisurely stroll along the reservoir's banks, breathe in the fresh air, and marvel at the beauty of the surrounding landscape.
If you're looking for a culinary adventure, head to ShunPing BuXingJie, Huanggang Village Eat Streets, or ZhangKengJing ShangYe BuXingJie. These vibrant food streets offer a wide array of local delicacies and international cuisines, ensuring a delightful gastronomic experience.
For a dose of relaxation and tranquility, Daping Park is just a stone's throw away from the hotel. This charming park features lush greenery, peaceful walking paths, and serene ponds, providing the perfect setting for a leisurely afternoon stroll or a moment of quiet reflection.
Lastly, don't miss the opportunity to explore the lively SongYuanXia ShangYeJie (SongYuanXia SheQu DaBu XinCun Nan). This bustling commercial street is brimming with shops, boutiques, and entertainment options, offering a vibrant atmosphere that captures the essence of Shenzhen's vibrant lifestyle.
With its strategic location surrounded by these landmarks and attractions, Hard Rock Hotel Shenzhen ensures that guests can easily immerse themselves in the vibrant culture, natural beauty, and culinary delights that the city has to offer.
A Gastronomic Adventure Awaits
Hard Rock Hotel Shenzhen is surrounded by a plethora of enticing dining options that will take your taste buds on a gastronomic adventure. Indulge in the flavors of authentic Chinese cuisine at Nanyue Guangming Squab Culture Food Garden and savor the traditional Peasant-Style Xiang Wooden Bucket Meal. For a unique dining experience, head to Shuan Lao Zhu Yi and enjoy the interactive hot pot concept. Jiuluowang Liuzhou Luosifen offers a taste of the local specialty, while Xiyueli Restaurant serves up delectable Cantonese dishes. If you're craving some comfort food, don't miss the hearty Braised Ckn. Bone Meal No.2015020 at Liangtang Restaurant. For those seeking a taste of local flavors, Longmen Mutton Powder is a must-visit. Grab a quick and satisfying bite at Aqingsao Bittern Fast Food or enjoy a cup of freshly brewed coffee at U.B.C. Coffee (Min Wang Road). With such a diverse range of dining options just steps away from the hotel, your culinary journey awaits!
Shop 'til you drop at MH Mall and Haiya Mega Mall
Located in the heart of Shenzhen, Hard Rock Hotel Shenzhen offers easy access to some of the city's most popular shopping destinations. Just a stone's throw away from the hotel, you'll find MH Mall, a modern shopping complex that boasts a wide range of international and local brands. Whether you're looking for high-end fashion, electronics, or home decor, MH Mall has it all. Additionally, Haiya Mega Mall is also within walking distance, offering a vibrant shopping experience with a mix of trendy boutiques, department stores, and specialty shops. From fashion-forward clothing to unique souvenirs, you'll find everything you need and more at these bustling shopping landmarks near Hard Rock Hotel Shenzhen.
Unleash Your Inner Rockstar at Hard Rock Hotel Shenzhen
Discover the ultimate rock 'n' roll experience at Hard Rock Hotel Shenzhen, where luxury and music collide. With an average price of $146 per room, this iconic hotel offers an unforgettable stay that is worth every penny. Compared to the average price of a hotel room in Shenzhen, which is $93, Hard Rock Hotel Shenzhen offers exceptional value for money, ensuring that you can indulge in a rockstar lifestyle without breaking the bank.
Step into a world of glamour and sophistication as you enter your stylishly appointed room at Hard Rock Hotel Shenzhen. Each room is meticulously designed with rock-inspired decor, featuring memorabilia from legendary musicians. Immerse yourself in the vibrant energy of the city and enjoy top-notch amenities such as plush bedding, state-of-the-art technology, and stunning city views.
Not only does Hard Rock Hotel Shenzhen offer an unbeatable price, but it also provides a range of world-class facilities to enhance your stay. Unwind by the rooftop pool while sipping on a refreshing cocktail, or indulge in a pampering spa treatment at the Rock Spa. For those seeking a culinary adventure, the hotel boasts multiple dining options, including a signature restaurant serving delectable international cuisine.
Whether you're a music enthusiast, a business traveler, or a leisure seeker, Hard Rock Hotel Shenzhen offers an exceptional experience at a price that will leave you pleasantly surprised. Book your stay today and get ready to rock out in style!
Exceptional Service and Comfortable Rooms
Hard Rock Hotel Shenzhen has received rave reviews from its guests, with many highlighting the exceptional service provided by the friendly and attentive staff. The hotel's location is also praised, with guests noting its convenience and proximity to various attractions. The rooms are described as very nice, spacious, and clean, ensuring a comfortable stay for all guests. The breakfast at the hotel is also highly recommended, with guests impressed by the quality and variety of the food. Overall, guests have found Hard Rock Hotel Shenzhen to be a great choice, offering excellent service, delicious food, and comfortable accommodations.
A Rockin' Stay at Hard Rock Hotel Shenzhen
Welcome to Hard Rock Hotel Shenzhen, where rock 'n' roll meets luxury and exceptional service. With an impressive overall rating of 8.7, this hotel has consistently delighted its guests with its outstanding facilities, cleanliness, and value for money.
One of the standout features of Hard Rock Hotel Shenzhen is its exceptional value. With an impressive rating of 8.9 for value, guests can enjoy a rockin' stay without breaking the bank. From the moment you step into the hotel, you'll be greeted with a vibrant and energetic atmosphere that perfectly captures the spirit of rock 'n' roll. Whether you're a music enthusiast or simply looking for a unique and memorable experience, this hotel offers great value for the price.
In addition to its value, Hard Rock Hotel Shenzhen also excels in its facilities and cleanliness, with ratings of 8.5 and 8.9 respectively. The hotel boasts a range of impressive amenities, including a state-of-the-art fitness center, a refreshing outdoor pool, and a stylish rooftop bar with breathtaking views of the city. The rooms are spacious, well-appointed, and meticulously maintained, ensuring a comfortable and enjoyable stay for every guest.
Furthermore, the staff at Hard Rock Hotel Shenzhen consistently receives high praise for their exceptional performance, with a rating of 8.8. From the moment you arrive, you'll be greeted by friendly and attentive staff who go above and beyond to ensure your stay is nothing short of extraordinary. Whether you need assistance with booking tours, recommendations for local attractions, or simply a friendly chat, the staff at this hotel will make you feel like a true rock star.
Overall, Hard Rock Hotel Shenzhen has earned its stellar reputation through its outstanding facilities, exceptional value, impeccable cleanliness, convenient location, and top-notch staff performance. If you're looking for a rockin' stay in Shenzhen, this hotel is the perfect choice.
Excellent8.5
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Guests are required to wear a swim cap when using the swimming pool.
The property is located at Exit D/E of Mission Hills Station on Metro Line 4, it will take around one minute to walk.
Pets are allowed for an additional charge. Please contact hotel for details.
From June 1, 2021 onwards, in response to Shenzhen Culture, Radio, Television, Tourism and Sports Bureau announcement on new rules for [Notice about star-rated hotels not proactively providing disposable daily necessities in guest room], hotel will not proactively providing toothbrush, comb, shower cap, shaver, nail clipper and other disposable daily necessities in order to support the green environment. If you need the necessities, please contact the hotel staff for further arrangement.
Sessions Restaurant operation hours:
From Monday to Sunday: 6:30 AM - 10:00 PM
Buffet breakfast serving time: From Monday to Sunday, 6:30 AM - 10:30 AM
Buffet lunch serving time: From Wednesday to Sunday, 11:30 AM-2:30 PM
Buffet dinner serving time: From Wednesday to Sunday, 06:00 PM - 09:00 PM
Rock royalty lounge operation hours :
From Monday to Sunday: 2:00 PM -09:00 PM
Happy Hour time : 4:00 PM - 7:30 PM
All rates only include free breakfast for child under 1.2 meters, child above 1.2 meters will charge extra fee.
Provided by verified guests of
Excellent
Review summary
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The hotel is praised by multiple guests for having excellent and friendly staff. Furthermore, many guests also appreciate the hotel's great location, which is near the MTR. The rooms are spacious and clean with rock-themed decor, according to several guests. In addition, the hotel is noted for its good service, including accommodating requests. Guests also recommend the reasonably priced dinner buffet with good food.
Certain services limited due to COVID-19; hotel occupancy low as mentioned by a few reviews.
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We chose this hotel as it is walking distance to the indoor ski place, aquarium and MH Mall. The front-desk staff were constantly giving small toys to our kids which made their day. There was free ice-cream available at the lobby and even a clown who was making candy floss. There is also a mini kids club with a small mini arcade. The studio suite was a good size for a family with plenty of space for the kids to run around. Since it is Hard Rock Hotel, there is music everywhere and we borrowed the guitar and record player for the room (RMB 2500 deposit per item). The concierge team of Simon and Raymond are very helpful, as well as the front desk and cleaning staff whose names we didn't get.
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards!--- Love All Serve All
Hard Rock Hotel is at a very convenient location. It is directly above the 觀瀾湖 subway station, two minutes away from the Karoo skiing resort and opposite the mega shopping centre with horse riding and other facilities. Also, the hotel staff members are very cheerful, proactive, patient and helpful offering snacks to kids and recommendations to tourists. Our two young children enjoyed the action packed holidays in Shenzhen. They returned to hotel for quick bath or quick nap between skiing, horse riding and meals. Also, my family love the variety of delicious and yummy food at the mega shopping centre too. We strongly recommend Hard Rick Hotel for family with young children enjoying action pack short holidays in Shenzhen.
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards!--- Love All Serve All
I am writing to share my feedback regarding my recent stay at Hard Rock Hotel SZ. As a frequent guest who has stayed here twice a year since its opening, I have always appreciated the unique room design and the convenient location adjacent to the shopping mall. However, I must express my disappointment with certain aspects of my most recent visit. During my stay, I encountered several cleanliness issues that I believe need immediate attention. After changing into the hotel slippers, I requested additional items from the reception. Unfortunately, due to a language barrier, the staff member was unable to fully understand my request. When the items were delivered, only one of the six items I ordered was correct, and several were either missing or in short supply. Additionally, I noticed several cleanliness concerns in my room. There were hairs stuck to the slippers, fingerprints on the desk, dirt and dust on the towel rack, and a stain on the mirror. When I asked for room cleaning, I observed that the same cloth was used to wipe the toilet, which I found quite concerning. The glass and cup provided in the room were also unclean, showing obvious dirty marks. To add to the discomfort, I found that the sink was draining slowly, and some debris was refluxing from the sewer. Although I reported this issue to the reception the following morning, it remained unresolved by the time I returned to my room that night. I have always admired the management and cleanliness standards of Hard Rock Hotels SZ, which is why this experience is particularly disappointing. I believe that maintaining high standards of cleanliness is crucial for guest satisfaction. I hope my feedback will be taken into consideration to improve future stays for myself and other guests.
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. We are very sorry for not being able to provide you with a comfortable stay experience at our hotel, which is contrary to the service standards we always uphold. We are deeply sorry for the trouble caused to you. We will also be more detailed in the next work, and hope you can see our changes next time you come back. If you have any needs during your stay, you can ask our staff or the duty manager, and the entire hotel staff will be happy to help you. Looking forward to seeing you again!--- Love All Serve All
Excellent location just opposite to the big MH mall and near the snow works. Good variety for breakfast. Love to large bathtub and my boy played for almost an hour.
Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards!--- Love All Serve All
1 kilometers to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“A pleasant 3-night stay with young kids”
Just returned from staying at Hard Rock for 3 nights. We had two rooms - a studio suite and a 2-bed regular room. The 2-bed room has a large tub that can easily fit three people. The room itself is spacious with high ceiling. The studio suite is even more spacious but interestingly the tub is a regular-sized bath tub unlike the other room. The suite has high table and four high chairs; perfect for having a meal together as a group. Breakfast buffet that came with the room rate is decent. Good selection and comfortable dining hall. It even has a kid playing area. The only “complaint” I have is that we saw a few used candy wrapping paper on the floor in the play area. The same trash was still there the next day when we returned. This is where my 4-star for cleanliness comes from. Otherwise, housekeeping for the room and other common area is great and everywhere looks clean, including the restrooms on the lobby level. My biggest compliments would be for the conceirge staff, YiTao and Simon Kang, who provided me with services above and beyond what I’d expect. The first day I got there, I had a package to courier out from the hotel. YiTao guided me with placing the order on WeChat, arranged the pickup time, and kept the box for me until the courier came the next day to pick it up. On my last day before heading home, I prepaid over $1000 for DiDi car service but there wasn’t a driver match. I wanted to cancel the order and get my refund, but I couldn’t figure out how to do that in the app. Simon Kang patiently helped me navigate the app for a good 10-15 mins. Then he called DiDi customer service for me and eventually resolved the issues. I greatly appreciate his assistance and patience. The hotel location is great and certainly has enough to do to keep us occupied these 4 days. I would return again in the future.
Dear Rocker, Thanks for choosing Hard Rock Hotel Shenzhen and it's our honor to hear that you've enjoyed your stay with us. As the first Hard Rock Hotel in South China, we've always worked hard to create authentic music themed hospitality experience for our distinguished guests. We are happy to learn that our service have satisfied your expectation, and last but not least, we do want to invite you back next time to enjoy the real Hard Rock live experience at Hard Rock Cafe located on the 1st floor. Looking forward to seeing you soon in future at your home away from home in Hard Rock Hotel Shenzhen! --- Love All Serve All