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14 travelers have booked today.
Stay at Hotel Continental Penang in Georgetown's UNESCO World Heritage buffer zone. Enjoy comfortable rooms, free WiFi, and flat-screen LED TVs. Indulge in exclusive cuisine options. Explore nearby attractions and create lasting memories. Immerse yourself in the rich cultural heritage of Georgetown, Penang, with its colonial buildings and vibrant street art scene. Enjoy 24-hour check-in, a refreshing swimming pool, and convenient room service. The well-appointed rooms offer air conditioning, complimentary WiFi, a refrigerator, and refreshing showers. Conveniently located near Prangin Mall, Chew's Jetty, and Street Art in George Town, Hotel Continental Penang is the ideal choice for two travelers seeking comfort, convenience, and exploration during their stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Located in heart of Penang
Check-in [24-hour]
Great Breakfast
Great View
Inside city center
Free Wi-Fi
Swimming pool
Front desk [24-hour]
Restaurant
Pool (kids)
Luggage storage
Breakfast
Room service
14 travelers have booked today.
Based on 9,855 verified reviews
8.2
7.3
7.2
7.2
6.8
6.6
Location rating score
Value for money | 7.2 |
Distance to city center | 8.5 km |
Location rating | 8.2 |
Nearest airport | Penang International Airport (PEN) |
Distance to airport | 15.5 km |
Is car parking available at Hotel Continental Penang?
Hotel Continental Penang provides car park charges applied for all visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What public parks are within range of Hotel Continental Penang?
While residing at Hotel Continental Penang, cherish your early morning or evening wander at nearby park which include Friendship Park, Sejarah Koh Seang Tat, and Armenian Park.
How many floors does Hotel Continental Penang have?
Hotel Continental Penang has a total of 19 floors.
How many rooms does Hotel Continental Penang have?
Hotel Continental Penang has a total of 231 rooms.
What was the average room rate for Hotel Continental Penang been in the past month?
The typical room rate for Hotel Continental Penang in the past month is 150.91 MYR, compared to city's average of 219.47 MYR.
What is the average rating that verified Solo travelers' have given to Hotel Continental Penang?
Past solo travelers that have stayed at this property have given Hotel Continental Penang an average rating of 7.3. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Business travelers' have given to Hotel Continental Penang?
Past business travelers that have stayed at this property have given Hotel Continental Penang an average rating of 7.1. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
What do local visitors think about Hotel Continental Penang?
Past local travelers that have stayed at this property have given Hotel Continental Penang an average rating of 7.7. You can look up on more specific customer reviews, and remarks for this property down in the review section.
What is the nearest train, metro, or bus station to Hotel Continental Penang?
The closest train, metro, or bus station is Komtar Bus Terminal, 987.79 m away from Hotel Continental Penang.
What time is check-in and check-out at Hotel Continental Penang?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.
Experience Comfort and Convenience at Hotel Continental Penang
Located just 8.5 km from the heart of Penang, Malaysia, Hotel Continental Penang offers a perfect blend of comfort and convenience. With its prime location, this 3-star hotel provides easy access to the city's must-see destinations, making it an ideal choice for both business and leisure travelers.
Step into the hotel and be greeted by a warm and inviting atmosphere. The friendly and attentive staff are always ready to assist you, ensuring a pleasant stay from check-in to check-out. Speaking of check-in, guests can arrive at the hotel from 03:00 PM onwards, allowing plenty of time to settle in and start exploring the vibrant city of Penang.
Hotel Continental Penang boasts 231 well-appointed rooms, each designed with your comfort in mind. The rooms are tastefully decorated and equipped with modern amenities to provide a relaxing retreat after a day of sightseeing or business meetings. Whether you choose a cozy standard room or a spacious suite, you can expect a comfortable and enjoyable stay.
Families traveling with children will appreciate the hotel's child policy. Children between the ages of 0 to 12 can stay free of charge, making it an excellent choice for a family vacation. The hotel understands the importance of creating a family-friendly environment, ensuring that everyone feels welcome and well taken care of.
In addition to its convenient location and comfortable accommodations, Hotel Continental Penang offers a range of facilities and services to enhance your stay. Take a dip in the outdoor swimming pool, work up a sweat at the fitness center, or indulge in a relaxing massage at the spa. The hotel also features a restaurant serving delicious local and international cuisine, satisfying even the most discerning palate.
With its excellent amenities, friendly staff, and convenient location, Hotel Continental Penang is the perfect choice for travelers seeking comfort, convenience, and a memorable stay in Penang. Book your stay today and experience the best of what this vibrant city has to offer.
Unwind and Stay Active at Hotel Continental Penang's Sports Facilities
Hotel Continental Penang offers a range of sports facilities to ensure that guests have a memorable and enjoyable stay. One of the highlights is the hotel's outdoor pool, where guests can take a refreshing dip or lounge by the poolside with a cool drink in hand. Surrounded by lush greenery and offering stunning views of the city, the pool provides a tranquil oasis for relaxation and leisure.
For those looking to stay active during their stay, Hotel Continental Penang also boasts a well-equipped fitness center. Whether you prefer cardio exercises or strength training, the fitness center has a variety of state-of-the-art equipment to cater to your workout needs. Stay motivated and energized as you break a sweat and achieve your fitness goals.
Additionally, the hotel also offers a tennis court for guests who enjoy a friendly game or two. Grab a racket and challenge your travel companions to a thrilling match, or simply practice your serves and backhands in a picturesque setting. The tennis court provides a great opportunity for guests to engage in some healthy competition and improve their tennis skills.
With its outdoor pool, fitness center, and tennis court, Hotel Continental Penang provides a range of sports facilities that cater to guests of all ages and interests. Whether you want to relax by the pool, stay fit and active, or engage in friendly competition, the hotel has something for everyone. So, pack your sports gear and get ready for a memorable stay at Hotel Continental Penang!
Convenience Facilities at Hotel Continental Penang
Hotel Continental Penang offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services such as laundry service and room service, guests can easily have their clothes cleaned or enjoy a delicious meal in the comfort of their own room. Additionally, the hotel provides safety deposit boxes, allowing guests to securely store their valuables during their stay.
To cater to the needs of modern travelers, Hotel Continental Penang offers Wi-Fi in public areas, making it convenient for guests to stay connected and browse the internet. For those who prefer to smoke, there is a designated smoking area available. Moreover, guests can enjoy free Wi-Fi in all rooms, ensuring that they can stay connected and productive throughout their stay.
To further enhance the convenience of guests, the hotel offers luggage storage, allowing guests to securely store their belongings before check-in or after check-out. Additionally, daily housekeeping services are provided, ensuring that the rooms are clean and well-maintained throughout the stay. With these convenience facilities, Hotel Continental Penang aims to provide a comfortable and enjoyable experience for all its guests.
Convenient Transport Facilities at Hotel Continental Penang
Hotel Continental Penang offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The hotel provides a spacious and secure car park, allowing guests to conveniently park their vehicles during their stay. Please note that car park charges are applied based on the duration of the parking. This facility is ideal for guests who prefer to explore Penang at their own pace and convenience.
In addition to the car park, Hotel Continental Penang also offers a reliable airport transfer service. This service ensures that guests can easily reach the hotel upon arrival in Penang. The hotel provides comfortable and air-conditioned vehicles, driven by experienced and professional drivers. With this service, guests can avoid the hassle of finding transportation and enjoy a seamless journey to the hotel. Whether you are traveling alone or with a group, the airport transfer service at Hotel Continental Penang is a convenient and stress-free option.
Enjoy Comfort and Convenience at Hotel Continental Penang
Hotel Continental Penang offers a range of exceptional room facilities to ensure a comfortable and convenient stay for every guest. Each room is equipped with air conditioning, allowing you to escape the tropical heat and create the perfect temperature for relaxation. Stay up to date with the latest news by enjoying a complimentary daily newspaper delivered straight to your room, keeping you informed and entertained throughout your stay.
For entertainment options, Hotel Continental Penang provides in-house movies, so you can unwind and enjoy a movie night in the comfort of your own room. The television with satellite/cable TV channels offers a wide variety of shows and programs to cater to every taste. Additionally, a refrigerator is available in each room, allowing you to store your favorite snacks and beverages for whenever you need a quick refreshment.
With these fantastic room facilities, Hotel Continental Penang ensures that your stay is not only comfortable but also enjoyable. Whether you're traveling for business or leisure, these amenities will enhance your experience and make you feel right at home.
Delicious Dining Options at Hotel Continental Penang
Hotel Continental Penang offers a delightful culinary experience with its range of dining facilities. Guests can indulge in a variety of delectable dishes at the hotel's on-site restaurant, which serves up a tantalizing menu of local and international cuisines. The restaurant provides a warm and inviting ambiance, making it the perfect place to enjoy a leisurely meal with family or friends.
For those who prefer the convenience of dining in the comfort of their own room, Hotel Continental Penang also offers room service. Guests can savor a delicious meal from the extensive room service menu, which features a selection of appetizers, mains, and desserts. Whether you're craving a late-night snack or a full-course dinner, the hotel's room service is available to cater to your culinary needs.
To start the day off right, guests can enjoy a scrumptious breakfast buffet at Hotel Continental Penang. The buffet offers a wide array of options, including fresh fruits, pastries, cereals, hot dishes, and more. With a variety of choices to suit every palate, the breakfast buffet ensures that guests have a satisfying and energizing start to their day. Additionally, the hotel's attentive staff provides daily housekeeping, ensuring that the dining facilities are always clean and well-maintained for a pleasant dining experience.
Comfort and Variety at Hotel Continental Penang
Hotel Continental Penang offers a wide range of room options to suit every traveler's needs. From the spacious Deluxe Premier Twin room featuring two comfortable single beds, to the cozy Superior Without Window room with the choice of two single beds or one double bed, there is something for everyone at this hotel. Whether you are traveling alone, with a partner, or with a group, Hotel Continental Penang has the perfect room for you.
Booking your stay at Hotel Continental Penang through Agoda ensures that you get the best prices available. Agoda offers competitive rates, ensuring that you get the most value for your money. Additionally, Agoda provides a hassle-free booking experience, allowing you to easily browse through the available room types, select your preferred dates, and make your reservation with just a few clicks. With Agoda, you can book your room at Hotel Continental Penang with confidence, knowing that you are getting the best deal and a seamless booking process.
Discover the Vibrant Charm of Georgetown
Georgetown, the capital of Penang, Malaysia, is a captivating blend of old-world charm and modern vibrancy. As you step into this historic city, you'll be greeted by a fusion of cultures, stunning colonial architecture, and mouthwatering street food.
One of the highlights of Georgetown is its UNESCO World Heritage Site status, which is a testament to its rich history and cultural significance. Take a leisurely stroll through the narrow streets and alleyways, and you'll discover beautifully preserved heritage buildings, colorful murals, and charming shophouses. The famous Clan Jetties, where traditional Chinese houses are built on stilts over the water, offer a glimpse into the city's unique past.
Georgetown is also a paradise for food lovers. From bustling hawker centers to trendy cafes and fine-dining restaurants, the culinary scene here is diverse and exciting. Indulge in local favorites like Penang laksa, char kway teow, and cendol, or savor international cuisines from around the world. After a satisfying meal, explore the vibrant street art scene, where walls and buildings are adorned with stunning murals by local and international artists.
With its rich history, cultural diversity, and tantalizing flavors, Georgetown is a must-visit destination for travelers seeking an authentic Malaysian experience. Stay at Hotel Continental Penang and immerse yourself in the vibrant charm of this enchanting city.
Convenient Transportation from Penang Airport to Hotel Continental Penang
Located in the heart of Georgetown, Penang, Hotel Continental Penang offers a convenient and comfortable stay for travelers visiting this vibrant city. Getting to the hotel from Penang International Airport is a breeze, thanks to the various transportation options available.
If you prefer a hassle-free journey, the most convenient way to reach Hotel Continental Penang is by taking a taxi or a ride-sharing service from the airport. Taxis are readily available at the designated taxi stands outside the arrivals hall. The journey to the hotel takes approximately 30 minutes, depending on the traffic conditions. Ride-sharing services such as Grab are also popular and offer a convenient and affordable alternative.
For budget-conscious travelers, public transportation is a great option. Penang International Airport is well-connected to the city center by buses. The Rapid Penang Bus 401E operates from the airport and stops near the hotel. The bus journey takes around 1 hour and offers a scenic route, allowing you to get a glimpse of the city's charm along the way.
No matter which mode of transportation you choose, the journey from Penang Airport to Hotel Continental Penang is a seamless experience, ensuring you arrive at your destination with ease and comfort.
Explore the Rich Heritage and Vibrant Culture Around Hotel Continental Penang
Nestled in the heart of Penang, Hotel Continental Penang is surrounded by a plethora of iconic landmarks and attractions that will immerse you in the rich heritage and vibrant culture of this captivating city. Just a short distance away, you will find the Pinang Peranakan Mansion, a beautifully restored heritage home that offers a glimpse into the opulent lifestyle of the Peranakan community.
For a unique experience, head to Chew's Jetty, a traditional wooden stilt village that stretches out into the azure waters of the Malacca Strait. Take a leisurely stroll along the boardwalk and admire the charming houses built on stilts, while enjoying the breathtaking views of the sea.
Another must-visit landmark is the Cheong Fatt Tze - The Blue Mansion, a UNESCO World Heritage Site. This architectural gem showcases the grandeur of 19th-century Chinese architecture and is adorned with intricate carvings, colorful tiles, and elegant courtyards.
Immerse yourself in the rich history of Penang at the Khoo Kongsi, a magnificent Chinese clanhouse that dates back to the 19th century. Marvel at the intricate woodwork, ornate carvings, and beautiful murals that adorn this architectural masterpiece.
For a glimpse into Penang's colonial past, visit the Penang Fort Cornwallis. This historical site, built by the British in the late 18th century, offers a fascinating insight into the island's military history.
Art enthusiasts will be delighted by the vibrant street art that adorns the walls of George Town. Take a leisurely stroll along Armenian Street and discover captivating murals and sculptures that tell stories of Penang's past and present.
Nature lovers can escape to the serene Penang Botanical Gardens, a lush green oasis filled with exotic flora and fauna. Take a leisurely walk, have a picnic, or simply relax amidst the tranquility of nature.
For a cultural experience, visit the Dharmikarama Burmese Temple, the oldest Burmese temple in Malaysia. Admire the stunning architecture, intricate sculptures, and colorful decorations that reflect the rich Burmese heritage.
If you're looking for a unique and fun-filled experience, head to the Upside Down Museum, where you can explore fascinating upside-down rooms and take mind-bending photos.
With its prime location surrounded by these remarkable landmarks and attractions, Hotel Continental Penang offers the perfect base to explore the rich heritage and vibrant culture of Penang.
Convenient Access to Public Transport Stations at Hotel Continental Penang
Located in the heart of Penang, Malaysia, Hotel Continental Penang offers guests easy access to several public transport stations. Just a short walk away from the hotel, you will find the Komtar Bus Terminal, a major transportation hub in the city. From here, you can catch buses to various destinations across Penang, making it a convenient option for exploring the island.
Another nearby public transport station is the Pengkalan Raja Tun Uda Bus Terminal. Situated within close proximity to the hotel, this terminal provides easy access to buses that connect to different parts of Penang and even neighboring states. Whether you're planning to visit popular attractions, explore local markets, or simply want to get around the city, the Pengkalan Raja Tun Uda Bus Terminal offers a convenient and affordable mode of transportation.
With these public transport stations located just a stone's throw away from Hotel Continental Penang, guests can easily navigate the city and explore all that Penang has to offer. Whether you're a leisure traveler or a business guest, the hotel's strategic location ensures that you can conveniently access various parts of the city and make the most of your stay in Penang.
A Culinary Adventure Awaits
Hotel Continental Penang is surrounded by a diverse range of restaurants that will satisfy even the most discerning palates. Teksen Restaurant offers authentic Chinese cuisine, while PINWHEEL RESTO CAFE is a cozy spot serving up delicious fusion dishes. Halab Penang is a must-visit for those craving Middle Eastern flavors, and Wheeler's is a popular choice for Western-style comfort food. For a taste of Penang's rich heritage, head to The Forest - Heritage, where traditional local dishes are prepared with a modern twist. Restoran Nasi Kandar Line Clear is renowned for its flavorful Indian-Muslim cuisine, while Tai Tong Restaurant is a favorite among locals for its delectable dim sum. Holy Guacamole - Love Lane is the place to go for Mexican delights, and Lagenda House & Cafe offers a charming setting to enjoy a cup of coffee or a light meal. Lastly, Sungai Pinang Food Court (Astaka Sungai Pinang) is a bustling hawker center where you can savor a variety of local street food. With such a wide array of dining options right at your doorstep, your culinary adventure in Penang begins at Hotel Continental Penang.
Shop 'til You Drop at Hotel Continental Penang
Hotel Continental Penang is located amidst a bustling shopping district, offering guests a plethora of retail therapy options. Just a stone's throw away, Fuan Wong and Hong Giap Hang are two charming shops that specialize in traditional Chinese herbs and medicines. For those looking for a one-stop shopping experience, Penang Plaza is a must-visit, with its wide range of stores offering everything from fashion and electronics to groceries. Night owls will delight in the vibrant Macallum Street Night Market, where you can browse through a variety of local street food, clothes, and accessories. For a unique shopping experience, head to Lorong Kulit Flea Market, where you can find vintage treasures and antiques. If you're in the mood for some aquatic exploration, the Chew Thean Yang Aquarium is just a short distance away. For those interested in local craftsmanship, Seang Hin Leong Rattan and Bamboo Craft is a great place to pick up beautifully handcrafted rattan and bamboo products. Siddhi Gifts & Crafts is another hidden gem where you can find unique souvenirs and handicrafts. Animal lovers can also pay a visit to Penang SPCA, where you can support a good cause by adopting a furry friend or purchasing pet supplies. Lastly, don't miss out on the vibrant Chowraster Bazaar, a bustling market where you can find a wide array of goods, from clothing and accessories to local snacks and souvenirs. With such a diverse range of shopping landmarks just a stone's throw away, Hotel Continental Penang is the perfect choice for shopaholics and explorers alike.
Affordable Luxury at Hotel Continental Penang
Looking for a luxurious stay in Penang without breaking the bank? Look no further than Hotel Continental Penang. With an average room price of just $44, this hotel offers unbeatable value for money. Compared to the average price of a hotel room in Penang, which stands at $69, Hotel Continental Penang provides an affordable option for travelers seeking comfort and convenience.
Despite its affordable rates, Hotel Continental Penang does not compromise on quality. Each room is elegantly furnished and equipped with modern amenities to ensure a comfortable stay. From cozy single rooms to spacious suites, there is a wide range of accommodation options to suit every traveler's needs.
Located in the heart of Penang, Hotel Continental Penang allows guests to explore the vibrant city without any hassle. Whether you're here for business or leisure, this hotel provides easy access to popular attractions, shopping malls, and local eateries. With its affordable pricing and prime location, Hotel Continental Penang is the perfect choice for budget-conscious travelers who don't want to compromise on quality.
Amazing Hotel with Excellent Services
Hotel Continental Penang is a truly amazing hotel that offers excellent services and a wonderful environment. The staff at this hotel are incredibly friendly and go above and beyond to ensure that guests have a memorable stay. The breakfast provided is delicious, and the staff are always ready to assist with any requests. The rooms are spacious, clean, and well-maintained, providing a comfortable and relaxing atmosphere. The hotel's location is also ideal, making it convenient for guests to explore the beautiful city of Penang. With its outstanding service, impeccable cleanliness, and great location, Hotel Continental Penang is definitely a top choice for travelers.
Exceptional Customer Ratings at Hotel Continental Penang
Hotel Continental Penang in Penang, Malaysia has received exceptional customer ratings across various categories. With an overall rating of 7.2, the hotel has consistently impressed guests with its outstanding service and amenities. The hotel's value for money rating of 7.1 indicates that guests feel they are getting a great deal for their stay, with affordable prices without compromising on quality.
One of the standout features of Hotel Continental Penang is its prime location, which has earned it a rating of 8.1. Situated in the heart of Penang, guests can easily explore the vibrant city and its numerous attractions. Whether it's visiting historical sites, sampling local cuisine, or shopping at bustling markets, guests can conveniently access all that Penang has to offer.
Another aspect that sets Hotel Continental Penang apart is its dedicated staff. With a staff performance rating of 7.2, guests have consistently praised the hotel's friendly and attentive team. From check-in to check-out, the staff goes above and beyond to ensure that guests have a comfortable and enjoyable stay. Their warm hospitality and willingness to assist with any request create a welcoming and personalized experience for every guest.
Good6.8
Facilities
Excellent8.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Parking is limited and is on a first come, first served basis.
Provided by verified guests of
Very good
Menginap sehari sebelum Chinese New Year. Lokasi okay, jalan tak sesak. Kawasan ni sering menjadi pilihan kami, berdekatan dengan pusat bandar, Sup Hameed (Mamak style), kedai serbaneka 24 jam dan sebagainya. Parking banyak dan jika musim cuti sekolah dan umum maka cepat penuh, jadi kalau keluar malam mungkin tak dapat parking kosong. Tips: Parking di luar atau tepi jalan sekalipun kena berjalan jauh sikit. Semasa cuti umum, parking bandaraya tidak dikenakan caj pada siang hari. Jika parking dalam kawasan yg private sikit dikira RM2.70 setiap jam atau RM24 seharian. Lain operator lain caj. Bilik saya adalah jenis Super Deluxe (Quad) dengan City view (nampak stesen Shell, Mercedes showroom, E&O Hotel, Me'Nate restaurant) berukuran 26 m²/280 ft² dapat 2 double beds. Kena sedia deposit RM100 semasa check in. Bilik agak luas untuk kami anak beranak 5 orang. Senang request pillow tambahan (satu sahaja). Iron board dan iron tak disediakan, kena naik tingkat lain (terlupa tingkat mana). Air panas untuk mandi sangat bagus dan cukup panas, air di sinki juga panas. Kami menginap selama 4H3M boleh minta air botol (4 botol) setiap pagi dan 4 paket minuman kopi dan teh premix. Cerek air panas dan peti sejuk mini disediakan. Siaran TV biasa sahaja, jarang tengok tv sebab nk enjoy keliling Penang. Overall, horga bilik quad (2 double beds) di sini sangat berbaloi dan boleh dikatakan murah. Mana ada hotel lain dgn 2 double beds murah tapi mempunyai ciri-ciri hotel?
Room and hotel PA are clean. Restaurant staff Indian lady was very nice and polite. Room is nice as well. However, the room toilet is a big disappointment. There is no shower curtain installed and thus the toilet gets very wet after shower. The shower head rain shower is not suitable at all to be used for a shower in the bath tub. Need to look into the toilet shower design again. Or else, install a portable shower head for convenient use. We purposely choose to book a hotel with breakfast included. However, there was no buffet as expected but we were served a la carte with no choice. Quite a disappointment. The swimming pool at 5th floor, we never found although we tried following the signage on the wall. Hotel management needs to look into improving some facilities.
Room was okay, furniture quite old but still in good condition. Need to give extra attention for pool cleanliness as there is bird 💩 everywhere and no towel provided for guest
During our check-in, the concierge staff named, Sakib told us to inform the security guard to manually lift up the boom gate before exiting the car park (as the way we entered). If T&G card was used, before exiting, all we needed to do was to notify our room number to the concierge staff, so that we would not be charged with the parking fee (as the hotel provides free parking) and that we only need to inform the security guard our room number for the lifting of the boom gate when exiting. So we did each time we exited the car park, as per the given instruction. However, we were perplexed when the security guard gave us a confused look whenever we told him our room number. On the 2nd night, there was a difficulty in entering the car park, where the T&G reader could not properly detect our T&G card and so, the boom gate did not raise. After a few tries, the security guard insisted that we use our IC instead to which we adamantly refused. The boom gate finally lifted after several attempts. On the 3rd day morning, to our surprise, our T&G card balance was only RM 11.00 as displayed on the LED screen of the boom gate (initial balance was RM 301.00), which means that the hotel had been charging us their parking fee of RM 290.00 for 2 nights. This should not happen at all as it is a FREE parking. The same issue recurred on the 3rd night during entry to the car park. So, we immediately went to the concierge for further clarification. Little did we know that we were supposed to bring our T&G card for them to validate it to waive the parking fee before exiting. Much to our dismay, we argued that the very initial staff, Sakib did NOT even mention "Please bring your T&G card for us to validate before exiting the car park". All he said was, "Okok" when we informed him for the 2 consecutive mornings, to which we thought he would do a back-end adjustment in their system for the parking fee. During the ruckus, there was this particular staff, named Raj, who was utterly ill-mannered. While we were explaining, we hereby quote his exact words to us, "You keep quiet! Let me talk! You don't make me angry!”, to which we retaliated the same. We were appalled by his impudence. As part of the hotel customer service, this is a grave mistake and a serious offence to guests. Where is the courtesy and customer centricity here?! There was not a slightest bit of professionalism in them at all. To top it all off, he sided with Sakib, lying through his teeth that Sakib did inform us on the need for the validation of the T&G card upon check-in. We were infuriated and demanded to meet the manager on duty, to which we were told that she was away for CNY. So, we requested for the contact number and was rejected. As an alternative, we told the staff to call the manager instead and let us talk personally to her. Unfortunately, that didn’t work too as they told us that the manager was uncontactable. Left with no choice and solution, we left the concierge and headed to our room. Managed to talk to the manager on duty the next day during our check-out after insisting that we see her (she was reluctant to meet us at first), raised our concern and highlighted to her about the rude staff, Raj. She was shocked and in disbelief. Nevertheless, she provided us with a solution where we were advised to email the hotel regarding the issue. Simultaneously, she would escalate the matter to the higher management and revert within a week’s time. With all these said, this is the first and the last time we ever made reservations under this hotel. Such a disappointing and unpleasant experience we ever had.
Located in heart of Penang
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Nice to stay”
Nice place. Nice location near sup hameed restaurant. Behind blue mansion house. Just walk around 500m to chowrasta, ais tingkap, line clear nasi kandar, hard rock cafe, 800m to famous breakfast at hutton lane and restaurant "makan pagi". Just bear in mind that all famous shop got so many people and so long the que😂. Facilities all good with nice swimming pool and free parking. Just have to validate your TnG card before you go out by car. Overall im satisfied!