Hotel Pullman Zhangjiajie

4.5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

NO. 188 GAOYUN ROAD WULINGYUAN, ZHANGJIAJIE, Wulingyuan, Zhangjiajie, China, 427400

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Currency exchange

Blackout curtains

Facilities

Free Wi-Fi

Swimming pool

Free parking

Foot bath

Front desk [24-hour]

Fitness center

Restaurant

Massage

Your dates are popular among travelersUsers are booking a place in Zhangjiajie every 41 minutes on Agoda.com
Location 8.9
Cleanliness 8.8
Service 8.6
Value for money 8.4

Based on 1,939 verified reviews

Location

8.9

Cleanliness

8.8

Service

8.6

Value for money

8.4

Facilities

8.3

Room comfort and qua...

8.3

See map

8.9Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Dayong City
740 m
Zhangjiajie Zixia Temple
1.8 km
Suoxiyu Nature Reserve
1.8 km
Wulingyuan Scenic Area
5.8 km
Zhangjiajie National Forest Park
6.1 km

Good to know

Value for money8.4
Location rating8.9

Rooms available at Hotel Pullman Zhangjiajie

Excellent
Room comfort & quality

8.3

Executive Deluxe Twin Bed
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  • Room size: 42 m²/452 ft²
  • Nature view
  • 2 semi double beds
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Deluxe Executive King Bed, Guest room, King
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed
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Superior Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
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Deluxe 2 Single Beds
...
  • Room size: 38 m²/409 ft²
  • 2 single beds
  • 2 single beds
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Superior Room - 2 Single Beds
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 2 semi double beds
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Deluxe Room 1 King Bed
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  • Room size: 38 m²/409 ft²
  • 1 king bed
  • 1 king bed
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Family Friendly Room (Double bed)
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  • Room size: 38 m²/409 ft²
  • 1 king bed
  • 1 king bed
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Family Friendly Room (2 beds)
...
  • Room size: 38 m²/409 ft²
  • 2 double beds
  • 2 double beds
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Special Offer - Superior Double Room
...
    Enter dates to see prices
    Cozy Double Room
    ...
    • Room size: 36 m²/388 ft²
    • 1 king bed
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Hotel Pullman Zhangjiajie presents a variety of entertainment facilities which includes karaoke and billiards for your enjoyment while staying here.

    Yes! Hotel Pullman Zhangjiajie offers laundry service at your disposal for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

    Hotel Pullman Zhangjiajie has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Absolutely! The benefits of staying at Hotel Pullman Zhangjiajie include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

    Verified past guests that have stayed at Hotel Pullman Zhangjiajie had an average nightly stay of 3 nights at this property.

    Hotel Pullman Zhangjiajie accepts up to 7, with payment card selections consisting of Visa, MasterCard, UnionPay, and Cash.

    Verified guests that stayed at Hotel Pullman Zhangjiajie have given this property a rating of 8.883 for its excellent location as the main highlight for their stay.

    100.0% of our past guest ratings have given a positive appraisal and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Hotel Pullman Zhangjiajie down in the review section.

    Verified families with older children that have stayed at this property have given Hotel Pullman Zhangjiajie an average rating of 8.7. You can look into more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated hours may be charged an additional fee.

    More about Hotel Pullman Zhangjiajie

    More about Hotel Pullman Zhangjiajie

    Experience Comfort and Elegance at Hotel Pullman Zhangjiajie

    Nestled in the breathtaking landscapes of Zhangjiajie, China, Hotel Pullman Zhangjiajie offers a perfect blend of modern luxury and natural beauty. Established in 2007 and thoughtfully renovated in 2017, this hotel provides a welcoming retreat for travelers seeking both comfort and style. With 456 well-appointed rooms, guests can enjoy spacious accommodations equipped with contemporary amenities, ensuring a restful stay after exploring the stunning surrounding scenery. Guests can check in from 2:00 PM and enjoy a flexible check-out time until 12:00 PM, making it convenient for both early risers and late sleepers. The hotel warmly welcomes families, allowing children aged 3 to 11 to stay free of charge, making it an ideal destination for family adventures. Whether you're visiting for leisure or business, Hotel Pullman Zhangjiajie promises a memorable experience amidst one of China's most captivating landscapes.

    Unwind and Indulge in Hotel Pullman Zhangjiajie's Entertainment Facilities

    Hotel Pullman Zhangjiajie offers a range of entertainment facilities that are sure to enhance your stay in Zhangjiajie, China. Whether you're looking for a bit of retail therapy, a soothing massage, or a fun-filled evening of karaoke, this hotel has it all. Step into the hotel's shops and discover a variety of souvenirs, local crafts, and essentials. From unique trinkets to stylish clothing, you'll find something to suit every taste. After a long day of exploring Zhangjiajie's breathtaking landscapes, treat yourself to a rejuvenating massage at the hotel's spa. Unwind as skilled therapists work their magic, relieving any tension and leaving you feeling refreshed and revitalized. For those seeking a lively evening, head to the hotel's karaoke lounge. Sing your heart out to your favorite tunes in a private room equipped with state-of-the-art sound systems. Whether you're a seasoned performer or simply looking to have some fun with friends, the karaoke facilities at Hotel Pullman Zhangjiajie will ensure a memorable and entertaining experience. In addition to these fantastic entertainment options, the hotel also boasts a beautiful garden where you can take a leisurely stroll and immerse yourself in nature's tranquility. With its well-appointed entertainment facilities, Hotel Pullman Zhangjiajie ensures that every guest has a delightful and enjoyable stay.

    Stay Active at Hotel Pullman Zhangjiajie's Sports Facilities

    Hotel Pullman Zhangjiajie offers a range of sports facilities to ensure guests can stay active and energized during their stay. Whether you prefer a workout session or a refreshing swim, this hotel has it all. Start your day by hitting the well-equipped fitness center, where you can find state-of-the-art equipment to cater to all your exercise needs. From cardio machines to weightlifting equipment, you'll have everything you need for a satisfying workout. Best of all, the fitness center is complimentary for all guests, allowing you to maintain your fitness routine without any additional costs. After an intense workout, take a dip in the hotel's outdoor pool. Surrounded by lush greenery and offering stunning views of the surrounding landscape, the pool provides the perfect setting for relaxation and rejuvenation. Whether you want to swim a few laps or simply lounge by the poolside, the outdoor pool is a great spot to unwind and soak up the sun. If you're in the mood for some friendly competition, head over to the hotel's table tennis area. Challenge your friends or fellow guests to a thrilling game of ping pong and showcase your skills. The table tennis facility is a fun and engaging way to bond with others and enjoy some lighthearted competition. At Hotel Pullman Zhangjiajie, you'll have access to a range of sports facilities that cater to your active lifestyle. Whether you prefer a workout session at the fitness center, a refreshing swim in the outdoor pool, or a game of table tennis, this hotel has something for everyone. Stay active and make the most of your stay at Hotel Pullman Zhangjiajie.

    Convenience Facilities at Hotel Pullman Zhangjiajie

    Hotel Pullman Zhangjiajie offers a comprehensive range of convenience facilities designed to enhance your stay. Guests can enjoy the ease of express check-in and check-out, ensuring a smooth and hassle-free arrival and departure. For added convenience, luggage storage and dry cleaning services are available, allowing you to travel light and maintain a polished appearance throughout your visit. The hotel also provides safety deposit boxes for your valuables, offering peace of mind during your stay. Stay connected and comfortable with free Wi-Fi available in all rooms and public areas, including the executive lounge, where you can relax and work in a sophisticated setting. The hotel features a designated smoking area for guests who wish to smoke, and a convenience store on-site for any last-minute essentials. Additionally, guests can indulge in room service or visit the on-site laundry and dry cleaning services for added convenience. The attentive concierge team is always ready to assist with your needs, making your stay at Pullman Zhangjiajie both enjoyable and effortless.

    Convenient Transport Facilities at Hotel Pullman Zhangjiajie

    Hotel Pullman Zhangjiajie offers a range of transport services designed to make your stay seamless and enjoyable. Guests can take advantage of the convenient onsite car park, which is free of charge, providing hassle-free parking options right at the hotel. For those looking to explore the stunning surroundings, the hotel offers a reliable taxi service, ensuring easy and comfortable transportation to nearby attractions. Additionally, the hotel provides a ticket service, making it simple for guests to plan their excursions without the stress of navigating ticket purchases. Whether you're embarking on a tour or heading out for sightseeing, these transport facilities are tailored to enhance your travel experience, giving you more time to enjoy the breathtaking scenery of Zhangjiajie.

    Luxurious Room Facilities at Hotel Pullman Zhangjiajie

    Indulge in a world of luxury and comfort at Hotel Pullman Zhangjiajie, where every detail has been carefully curated to ensure an unforgettable stay. Our rooms are equipped with top-notch amenities, designed to cater to the needs of discerning travelers. Step into your room and feel the cool breeze of the air conditioning, creating the perfect ambiance for relaxation. Wrap yourself in the plush bathrobes provided, adding a touch of elegance to your stay. Stay up-to-date with the latest news by browsing through the daily newspaper, keeping you informed and entertained throughout your stay. Get ready for a day of exploration with the convenience of a hair dryer, ensuring you can style your hair effortlessly. Unwind in front of the television, offering a wide range of channels to choose from, ensuring there is something for everyone. Quench your thirst or enjoy a late-night snack with the well-stocked mini bar, providing a selection of beverages and snacks. Step out onto your private balcony or terrace and soak in the breathtaking views of the surrounding Zhangjiajie landscape. Sit back and relax as you watch your favorite shows on the satellite/cable TV, offering a plethora of entertainment options. At Hotel Pullman Zhangjiajie, we strive to provide the utmost comfort and convenience to our guests. Our room facilities are designed to exceed your expectations, ensuring a memorable stay in Zhangjiajie, China.

    Exquisite Dining Experience at Hotel Pullman Zhangjiajie

    Indulge in a diverse array of culinary delights at the hotel’s elegant restaurant, where expertly crafted dishes cater to a variety of tastes and preferences. Whether you're craving local flavors or international cuisine, the restaurant offers a sophisticated setting to enjoy your meals in comfort and style. For added convenience, guests can also take advantage of the hotel’s prompt and discreet room service, delivering delicious options right to your door, perfect for a relaxed breakfast in bed or a late-night snack. Start your day with a hearty and sumptuous breakfast buffet, featuring an extensive selection of fresh, high-quality ingredients. From savory classics to sweet treats, the buffet is designed to energize your morning and set the tone for a memorable day of exploring Zhangjiajie’s stunning scenery. With its inviting atmosphere and diverse culinary offerings, Hotel Pullman Zhangjiajie ensures that every meal is a delightful experience.

    Luxurious and Spacious Rooms at Hotel Pullman Zhangjiajie

    Indulge in comfort and style at Hotel Pullman Zhangjiajie, where a range of exquisite rooms awaits you. With options like the Deluxe 2 Single Beds, Deluxe Executive King Bed, and Deluxe Room 1 King Bed, you can find the perfect accommodation to suit your needs. These rooms offer generous space, ranging from 38 to 42 square meters, ensuring that you have ample room to relax and unwind. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, guaranteeing that you get the most value for your money. With a simple and user-friendly booking process, you can easily secure your preferred room at Hotel Pullman Zhangjiajie without any hassle. So why wait? Book your stay now and experience the utmost comfort and convenience at Hotel Pullman Zhangjiajie.

    Explore the Enchanting Wulingyuan in Zhangjiajie

    Nestled in the heart of Zhangjiajie, China, Hotel Pullman Zhangjiajie offers an ideal base for exploring the captivating beauty of Wulingyuan. Wulingyuan is a UNESCO World Heritage Site renowned for its breathtaking natural landscapes and unique geological formations. With its towering sandstone pillars, lush forests, and serene waterfalls, this scenic area is often referred to as the 'Avatar Mountains' due to its resemblance to the floating mountains in the movie 'Avatar'. Visitors to Wulingyuan can embark on exhilarating adventures, such as hiking along the numerous trails that wind through the forested mountains. The most famous trail is the Golden Whip Stream, where you can marvel at the crystal-clear water flowing through the valley, surrounded by towering cliffs and verdant vegetation. For a bird's-eye view of the entire area, take a thrilling cable car ride up to Tianzi Mountain, where you'll be rewarded with panoramic vistas of the stunning landscape below. Aside from its natural wonders, Wulingyuan is also home to the charming Tianzi Ancient Town, where you can immerse yourself in the local culture and explore traditional architecture. Stroll through the narrow streets lined with shops selling local handicrafts, sample authentic Chinese cuisine at quaint restaurants, and visit ancient temples that offer a glimpse into the region's rich history. Whether you're an adventure seeker or a culture enthusiast, Wulingyuan has something to offer everyone, and Hotel Pullman Zhangjiajie is the perfect place to start your unforgettable journey.

    Convenient Transportation from Zhangjiajie Airport to Hotel Pullman Zhangjiajie

    Hotel Pullman Zhangjiajie, located in the breathtaking Wulingyuan area of Zhangjiajie, China, offers a seamless travel experience for guests arriving at the nearby airports. The most convenient airport to reach the hotel is Zhangjiajie Hehua Airport, which is approximately 35 kilometers away. Upon arrival at Zhangjiajie Hehua Airport, travelers have several transportation options to reach Hotel Pullman Zhangjiajie. The most popular choice is to take a taxi directly from the airport to the hotel. Taxis are readily available outside the airport terminal, and the journey takes around 40 minutes, depending on traffic conditions. The scenic drive through the picturesque landscapes of Zhangjiajie adds to the excitement of the journey. Alternatively, for those looking for a more budget-friendly option, public buses are also available from Zhangjiajie Hehua Airport to Wulingyuan. Passengers can take bus line 4, which operates from the airport to Wulingyuan Bus Station. From there, it is a short taxi ride to Hotel Pullman Zhangjiajie. The bus journey takes approximately 1 hour and offers an opportunity to enjoy the local scenery. Hotel Pullman Zhangjiajie's prime location in Wulingyuan, combined with the convenient transportation options, makes it an ideal choice for travelers looking to explore the natural wonders of Zhangjiajie. Whether you choose to take a taxi or experience the local bus transport, the journey to Hotel Pullman Zhangjiajie is sure to be a memorable one.

    Discover the Natural Wonders near Hotel Pullman Zhangjiajie

    Nestled in the breathtaking city of Zhangjiajie, Hotel Pullman Zhangjiajie offers easy access to a plethora of captivating landmarks and attractions. Immerse yourself in the awe-inspiring beauty of Tianzi Mountain, where towering sandstone pillars pierce the sky, creating a surreal landscape straight out of a painting. For nature enthusiasts, the Suoxiyu Nature Reserve is a must-visit, boasting lush forests, cascading waterfalls, and an abundance of wildlife. For a taste of history and spirituality, a visit to Zhangjiajie Zixia Temple is highly recommended. This ancient Buddhist temple is known for its serene atmosphere and intricate architecture, providing a tranquil escape from the bustling city. Thrill-seekers will be delighted by the Zhangjiajie Glass Bridge, the world's longest and highest glass-bottomed bridge, offering panoramic views of the surrounding mountains and valleys. Huangshi Village, located within the Wulingyuan Scenic Area, is another remarkable destination. Here, you can wander through ancient streets lined with traditional buildings and immerse yourself in the rich cultural heritage of the region. Nature lovers should not miss the opportunity to explore Huanglong Cave, a vast underground wonderland adorned with stunning stalactites and stalagmites. Other notable landmarks and attractions near Hotel Pullman Zhangjiajie include the Daguan Platform, offering breathtaking views of the city, and the fascinating Yellow Dragon Cave, known for its impressive underground river and majestic rock formations. With such a diverse range of natural wonders and cultural gems, Hotel Pullman Zhangjiajie is the perfect base for an unforgettable exploration of Zhangjiajie's surrounding landmarks and attractions.













    Affordable Luxury at Hotel Pullman Zhangjiajie

    Hotel Pullman Zhangjiajie offers an exceptional stay at an average price of just $80 per room. Compared to the average price of a hotel room in Zhangjiajie, which stands at $76, this luxurious hotel provides excellent value for money. With its modern amenities, elegant decor, and top-notch service, Hotel Pullman Zhangjiajie is the perfect choice for travelers seeking comfort and convenience without breaking the bank. At Hotel Pullman Zhangjiajie, guests can indulge in spacious and well-appointed rooms that are designed to provide a relaxing retreat after a day of exploring the breathtaking Zhangjiajie National Forest Park. The hotel's competitive pricing ensures that guests can enjoy a premium experience without compromising on quality. Whether you're traveling for business or leisure, Hotel Pullman Zhangjiajie offers an affordable luxury that is hard to match in the city.

    Excellent Stay with Friendly Staff and Great Facilities

    Hotel Pullman Zhangjiajie has received rave reviews from its customers. The staffs are described as friendly and helpful, making guests feel welcome throughout their stay. The hotel's swimming pool is also highlighted as a big and nice facility, perfect for relaxation. The rooms are spacious and comfortable, with a clean and well-maintained environment. One guest even mentioned the guest manager, Bob, who provided warm hospitality and valuable advice. The hotel is praised for its 5-star standard, offering big, spacious, and clean rooms. The breakfast spread is also highly appreciated, especially for vegetarians. Additionally, the hotel's location is considered great, making it convenient for guests to explore the surrounding area.

    A Luxurious Retreat with Excellent Customer Ratings

    Hotel Pullman Zhangjiajie in Zhangjiajie, China, is a luxurious retreat that has garnered exceptional customer ratings. With an impressive overall rating of 8.5, this hotel offers an unforgettable experience to its guests. The positive feedback highlights the hotel's excellent value for money, with a rating of 8.3, making it an attractive choice for travelers seeking both quality and affordability. The hotel's facilities have also received high praise, scoring an impressive 8.0. Guests can enjoy a range of amenities, including a fitness center, swimming pool, and spa, ensuring a relaxing and rejuvenating stay. The well-maintained and spotlessly clean environment is reflected in the outstanding cleanliness rating of 8.9, guaranteeing a comfortable and hygienic experience for all guests. Situated in a prime location, Hotel Pullman Zhangjiajie boasts an excellent rating of 8.8 for its convenient and accessible location. Guests can easily explore the breathtaking natural wonders of Zhangjiajie, including the famous Zhangjiajie National Forest Park and Tianmen Mountain. The hotel's comfortable accommodations have also been highly praised, with a rating of 8.5, ensuring a restful and enjoyable stay for all visitors. Lastly, the friendly and attentive staff at Hotel Pullman Zhangjiajie have been commended for their exceptional performance, earning a rating of 8.4, guaranteeing that guests are well taken care of throughout their stay.

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    Amenities and facilities

    Excellent8.3

    Facilities

    Most talked about facilities

    Languages spoken
    • English
    • Chinese [Mandarin]
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Billiards
    • Fitness center
    • Foot bath
    • Garden
    • Gym/fitness
    • Karaoke
    • Massage
    • Swimming pool
    • Swimming pool [outdoor]
    • Table tennis
    • Ticket services
    • Tours
    Cleanliness and safety
    • Breakfast takeaway service
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Room sanitization opt-out available
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    Dining, drinking, and snacking
    • Breakfast [buffet]
    • Restaurants
    • Room service
    Services and conveniences
    • Air conditioning in public area
    • Business facilities
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Heating in public area
    • Ironing service
    • Laundry service
    • Lockers
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Kids meal
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed unavailable
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Car park [free of charge]
    • Car park [on-site]
    • Taxi service
    Available in all rooms
    • Air conditioning
    • Baby cot (upon request)
    • Bathrobes
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Cleaning products
    • Closet
    • Clothes rack
    • Coffee/tea maker
    • Desk
    • Electric kettle
    • Fitness club privileges
    • Fold-up bed
    • Free bottled water
    • Hair dryer
    • Heating
    • In-room safe box
    • Ironing facilities
    • Locker
    • Non-smoking
    • Private bathroom
    • Safety/security feature
    • Satellite/cable channels
    • Seating area
    • Shower
    • Slippers
    • Smoke detector
    • Smoking allowed
    • Sofa
    • Soundproofing
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]
    • Window

    Food and dining

    Breakfast options
    • Buffet
    Restaurants on site
    味美面馆
    • Cuisine: Asian, Chinese, Local, Cantonese
    V CAFE
    • Cuisine: Asian, International
    • Menu: Buffet, A-la-carte
    聚峰阁
    • Cuisine: Asian, Chinese, Local, Cantonese

    Location

    NO. 188 GAOYUN ROAD WULINGYUAN, ZHANGJIAJIE, Wulingyuan, Zhangjiajie, China, 427400

    Excellent8.9

    Location

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Extras
    • Breakfast charge (unless included in room price)130 CNY
    The property
    • Year property opened2007
    • Number of floors7
    • Room voltage220
    • Number of rooms 456
    • Most recent renovation2017
    • Non-smoking rooms/floorsYes
    • Number of restaurants3
    • Number of bars/lounges1

    Property announcements

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    The hotel is upgrading some functions of the executive lounge, so the executive lounge is temporarily closed. For more details, please call the hotel front desk: 0744 8888 888.

    Reviews of Hotel Pullman Zhangjiajie from real guests

    tooltip

    All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

    Provided by verified guests of

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    8.5

    Excellent

    Recent ratings trend

    10 most recent verified ratings received by the property

    • 8.0
    • 10
    • 4.8
    • 10
    • 8.0
    • 7.2
    • 10
    • 10
    • 10
    • 8.4

    Most recent

    • Location score 8.9 out of 10 and is a high score in Zhangjiajie
      Location8.9
    • Cleanliness score 8.8 out of 10 and is a high score in Zhangjiajie
      Cleanliness8.8
    • Service score 8.6 out of 10 and is a high score in Zhangjiajie
      Service8.6
    • Value for money score 8.4 out of 10 and is a high score in Zhangjiajie
      Value for money8.4
    • Facilities score 8.3 out of 10 and is a high score in Zhangjiajie
      Facilities8.3
    • Room comfort and quality score 8.3 out of 10 and is a high score in Zhangjiajie
      Room comfort and quality8.3
    High score for Zhangjiajie

    Rating

    9+ Exceptional (61)
    8-9 Excellent (33)
    7-8 Very Good (29)
    6-7 Good (11)
    <6 Below Expectation (6)
    Guest Type
    Room Type
    Language

    Show reviews that mention 

    Showing 140 verified guest comments
    Changed to review page 1
    1. 9.2
      Exceptional
      Jennifer from Australia
      Solo traveler
      Superior Room - 2 Single Beds
      Stayed 2 nights in August 2025

      “Exceptional”

      Great location and great facilities. The standout was the service though. When I arrived, the staff (Mark) assisted me with booking the tickets. He went above and beyond and even typed out an entire initerary for me which I followed to a tee. The directions were easy to understand and as a solo traveller with fairly minimal Chinese speaking skills, I was able to follow and navigate the parks extremely easily. Otherwise, the only other comment is that the shower was not as clean as I would have liked. There was still hair left in there from the previous guests, however this was promptly cleaned on my second night.

      Reviewed August 28, 2025

      Dear guest, It was a pleasure to know your kind words on our welcoming and attentive team . I am delighted to hear that you enjoyed your stay with us and appreciated our convenient location, great facilities and hotel service of Mark.We have share the feedback to the room department, they will try their best to do it better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

      Responded August 29, 2025
      Hotel Pullman Zhangjiajie
    2. 8.4
      Excellent
      David from Norway
      Couple
      Deluxe Room 1 King Bed
      Stayed 3 nights in July 2025

      “Close to the national parkl entrance”

      Excellent short walking distance to the park entrance. The room was decent but nothing special, especially for the price and name of Pullman. Breakfast was plentiful and had some variety each day. Pool was OK, clean and refreshing after a long and very hot day in the national park. Biggest draw was the staff. Very helpful with local information, welcoming on arrival even late at night, and really helped us out with alternative plans when we got stranded due to the typhoon. Made the stay definitely worthwhile.

      Reviewed October 05, 2025

      Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, plentiful breakfast,beautiful swimming pool,hotel helpful service. Our hotel is near the East gate of the National Forest Park, it will just take you about 15 minutes to walk there. We strive to provide a superior service experience for every customer. Thank you again for your wonderful feedback, it is a great encouragement and helping us to go further and higher. We are looking forward to welcoming you back again.

      Responded October 06, 2025
      Hotel Pullman Zhangjiajie
    3. 10.0
      Exceptional
      Marina from Norway
      Family with teens
      Superior Room 1 King Bed
      Stayed 3 nights in July 2025

      “Enjoyable stay, fantastic pool”

      Huge pool, good breakfast. We came to eat 10-15 min before breakfast closed, and all plates were full of food. Good coffee. Spacious rooms with giant bed, very comfortable. Taxi 6 yuan to the park gate.

      Reviewed July 18, 2025

      Dear Marina, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our swimming pool , breakfast,rooms and location. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon

      Responded July 19, 2025
      Hotel Pullman Zhangjiajie
    4. 10.0
      Exceptional
      Fangqi from Singapore
      Group
      Superior Room - 2 Single Beds
      Stayed 5 nights in September 2025

      “Excellent service, great place to stay”

      Hotel service was fantastic. Special thanks to Mark, who reviewed our pre-planned itinerary and gave us suggestions so that we could have a full Zhang Jia Jie experience. Thankful to be able to see the Tianmenshan clearly on cloudy and rainy week with his suggestion. Tickets could be booked with the help of the hotel concierge as well, so no worries if you go to ZJJ unplanned if you are staying at Pullman.

      Reviewed September 29, 2025

      Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated the helpful service of Mark. Our hotel is near the East gate of the National Forest Park, it will just take you about 15 minutes to walk there. We strive to provide a superior service experience for every customer. Thank you again for your wonderful feedback, it is a great encouragement and helping us to go further and higher. We are looking forward to welcoming you back again.

      Responded October 05, 2025
      Hotel Pullman Zhangjiajie
    5. 8.0
      Excellent
      Soon from Australia
      Couple
      Superior Room 1 King Bed
      Stayed 4 nights in September 2025

      “Okay Stay ”

      The hotel has maintenance issues and room does looks dated. I would not rate it a 5 star standard. We were first provided a room with air conditioning issue, then another room with water leaking in the cupboard. Suspected to be from the air conditioning above. The staff did not show much initiative to reduce the inconvenience of room change. It is disrupting our holiday schedules waiting for them to resolve the problem. If I did not request for room change, they would have made me wait in the room for them to repair the issue. The shower looks run down too. Grouting need to be attended to.

      Reviewed September 06, 2025

      Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

      Responded September 07, 2025
      Hotel Pullman Zhangjiajie
    Changed to review page 1

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