Chatrium Niseko

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Shiki Niseko,1-jo 3-chome 2-3, Niseko Hirafu, Kutchan, Niseko, Japan, 044-0080

Highlights

Excellent room comfort & quality

- Two-bedroom suites and apartments offer spacious living rooms, comfort...

Beautiful rooms with full amenities and nice kitchen.
Ideal location

- Central location within walking distance of Grand Hirafu gondolas, Nis...

Room is big, location is nice and worth the price you paid !
Accessible kitchen

- Apartments include full kitchens or stoves with cutlery and utensils,...

Beautiful rooms with full amenities and nice kitchen.
Professional guest services

- Reception and front desk staff help promptly, handle forgotten items p...

Friendly staff who are always welcoming and happy to help.
Top property facilities

- Many guests state a clear intention to return or recommend Chatrium Ni...

Has everything that you would need.

Facilities

Free Wi-Fi

Car park

Fitness center

Restaurants

Bar

Golf course (within 3 km)

Airport transfer

Family room

About us

Chatrium Niseko places two travelers in the heart of Kutchan with easy access to Mount Annupuri and world-class powder skiing. Spacious, modern apartments in upper Hirafu feature fully equipped kitchens, heated ski-gear drying lockers, air conditioning, free Wi‑Fi and private balconies—select rooms offer mountain or town views. On-site café/restaurant and stylish bar provide coffee, casual dining and après options; curated local tours can be arranged. Complimentary shuttles run to Grand Hirafu and nearby ski facilities, making this a practical base for active winter escapes. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersUsers are booking a place in Niseko every 7 minutes on Agoda.com
  • Also upgraded us because the bigger rooms were not booked
    Kai
    Singapore
  • Beautiful rooms with full amenities and nice kitchen.
    Artit
    Thailand
  • SUITE ROOM IS COMPLETE WITH KITCHENETTE, ROOM VIEW IS GREAT.
    Theresa
    Philippines
  • Friendly staff who are always welcoming and happy to help.
    Ko Z.
    Singapore
  • Loved the room also as we were allowed to cook!
    Shamane
    Philippines
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Nearest transportation options

Hirafu Train Station is within 1.87 km

See map

9.3Exceptional

Location rating score

Exceptional location
Exceptional for walking
More details on walking
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There are 93 places in walking distance!

Parking
Available
Walkable places
NOASC Adventure Tours
150 m
Boot Solutions Niseko
230 m
Alpen Ridge
300 m
NAC NISEKO ADVENTURE CENTRE
300 m
Ace Family Pair
360 m
Closest landmarks
Niseko Physio
140 m
Bar Gyu+
370 m
Asia Physio
490 m
Go Sno Ski School
570 m
Hirafu Gondola
600 m

Good to know

Value for money8.9
Distance to city center0.5 km
Location rating9.3
Nearest airportOkadama Airport (OKD)
Distance to airport61.7 km

Rooms available at Chatrium Niseko

2 Bedroom Suite
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed & 2 single beds
2-Bedroom Suite with Twin Bed
...
  • Room size: 81 m²/872 ft²
  • City view
  • 2 single beds & 2 single be...
3 Bedroom Suite Mt Yotei View
...
  • Room size: 146 m²/1572 ft²
  • Mountain view
  • 1 king bed & 2 single beds ...
3-Bedroom Suite, Annupuri View (Standard, Other, Non-smoking)
...
  • Room size: 146 m²/1572 ft²
  • Mountain view
  • 2 single beds
3-Bedroom Yotei Mountain View Room
...
  • Room size: 146 m²/1572 ft²
  • Mountain view
  • 2 single beds
2-Bedroom Yotei Mountain View King Suite
...
  • Room size: 77 m²/829 ft²
  • Mountain view
  • 1 king bed & 2 single beds
3-Bedroom Annupuri Mountain View Room
...
  • Room size: 146 m²/1572 ft²
  • Mountain view
  • 2 single beds
2-Bedroom Annupuri Mountain View Room
...
  • Room size: 78 m²/840 ft²
  • Mountain view
  • 1 king bed & 2 single beds
2 Bedroom Penthouse Yotei Mountain View
...
  • Room size: 118 m²/1270 ft²
  • Mountain view
  • 1 king bed & 2 single beds
3 Bedroom Penthouse Yotei Mountain View
...
  • Room size: 173 m²/1862 ft²
  • Mountain view
  • 1 king bed & 1 king bed & 2...

Frequently asked questions

Chatrium Niseko offers a list of non-water sport and outdoor activities such as bicycle rental, hiking trails, and skiing for sport lovers to enjoy while staying here.

Chatrium Niseko features free 24-hour fitness center that is suitably located at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

While staying at Chatrium Niseko, start off your getaway by discovering the nearest points of interest that are within walking distance to the property which include NOASC Adventure Tours, Boot Solutions Niseko, and Alpen Ridge.

While remaining at Chatrium Niseko, enjoy your evening or night out at Bar Gyu? or Blo*Blo Gyoza Bar to make the most out of your nightlife.

Past guests that stayed at Chatrium Niseko have given this property a rating of 9.4 for its exceptional cleanliness as the main highlight for their stay.

100.0% of our verified visitor testimonials have given a positive appraisal and remarks about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Chatrium Niseko down in the review section.

Verified solo travelers that have stayed at this property have given Chatrium Niseko an average rating of 8.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Past business travelers that have stayed at this property have given Chatrium Niseko an average rating of 8.6. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

Past couple travelers that have stayed at this property have given Chatrium Niseko an average rating of 9.0. You can look up on more detailed customer ratings, and responses by filtering for a specific type of verified guest travelers down in the review section.

Past local visitors that have stayed at this property have given Chatrium Niseko an average rating of 9.4. You can look up on more in depth customer reviews, and responses for this property down in the review section.

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More about Chatrium Niseko

More about Chatrium Niseko

Experience Luxury at Chatrium Niseko: A Premier 5-Star Retreat in Japan

Nestled in the breathtaking landscapes of Niseko, Japan, Chatrium Niseko stands as a beacon of luxury and comfort. Just 0.5 km from the vibrant city center, this 5-star hotel offers guests the perfect blend of serene mountain views and easy access to local attractions. Built in 2012 and recently renovated in 2020, Chatrium Niseko boasts modern amenities and elegant design, making it the ideal destination for travelers seeking a memorable getaway. With 78 beautifully appointed rooms, each designed to provide a peaceful retreat after a day of exploring the stunning surroundings, guests can indulge in the ultimate relaxation. The hotel welcomes families with open arms, offering a child policy that allows children aged 6 to 11 to stay free of charge, ensuring that every member of the family can enjoy the luxury of this exquisite hotel. Check-in is conveniently available from 3:00 PM, while check-out is until 10:00 AM, allowing for a leisurely start to your day. Whether you're here for the world-renowned skiing or to explore the natural beauty of the area, Chatrium Niseko promises an unforgettable experience.

Unwind and Indulge in Chatrium Niseko's Entertainment Facilities

At Chatrium Niseko, guests can enjoy a plethora of entertainment facilities that are designed to enhance their stay and create unforgettable memories. The hotel boasts an array of shops, including a gift and souvenir shop, where guests can browse and purchase unique local crafts, clothing, and mementos to take home as a reminder of their time in Niseko. Whether you are looking for a special gift for a loved one or simply want to treat yourself, the shop at Chatrium Niseko offers a delightful selection of items to choose from. After a day of exploring the beautiful surroundings, guests can unwind and socialize at the hotel's bar, which provides a cozy and inviting atmosphere. The bar offers a wide range of beverages, including signature cocktails, fine wines, and refreshing beers, ensuring that there is something to satisfy every palate. Whether you prefer to relax with a drink in hand or engage in lively conversations with fellow travelers, the bar at Chatrium Niseko is the perfect spot to unwind and enjoy the evening. With its diverse entertainment facilities, Chatrium Niseko goes above and beyond to ensure that guests have a memorable and enjoyable stay. From the charming gift shop to the inviting bar, this hotel offers a range of options to suit every interest and preference. Whether you are seeking a unique souvenir or a place to relax and socialize, Chatrium Niseko has you covered.

Unleash Your Inner Athlete at Chatrium Niseko's Premier Sports Facilities

At Chatrium Niseko, your active lifestyle is fully catered to with an impressive range of sports facilities. Whether you're a golf enthusiast, fitness fanatic, fishing aficionado, or a winter sports lover, this hotel has something for everyone. For golf enthusiasts, the hotel boasts a stunning on-site golf course, where you can enjoy a challenging round of golf while surrounded by breathtaking mountain views. The well-maintained fairways and greens provide the perfect setting for a memorable game. Fitness enthusiasts will be delighted to discover not one, but two fitness centers at Chatrium Niseko. The free fitness center is open 24 hours a day, allowing you to work out at your convenience. Additionally, the hotel offers ski equipment rentals and ski lessons, perfect for those looking to hit the slopes during the winter season. If you prefer outdoor activities, Chatrium Niseko has you covered as well. From fishing in nearby lakes to exploring scenic hiking trails, there's no shortage of adventure to be had. You can also try your hand at canoeing, a thrilling water sport that allows you to navigate the stunning waterways of Niseko. No matter your sporting preference, Chatrium Niseko ensures that you have access to top-notch facilities and activities to keep you entertained and active throughout your stay. So, pack your gear and get ready to embark on an unforgettable sports-filled getaway at Chatrium Niseko in Niseko, Japan.

Convenience at its Finest: Chatrium Niseko's Top-Notch Facilities

At Chatrium Niseko, convenience is a top priority. The hotel offers a range of facilities to ensure a hassle-free and enjoyable stay for all guests. With services like a laundry service and laundromat, you can keep your wardrobe fresh and clean throughout your stay. Safety deposit boxes are available to store your valuable belongings securely, giving you peace of mind during your travels. The dedicated concierge team is always ready to assist with any requests or inquiries you may have, ensuring that you have a seamless experience during your stay. Stay connected with complimentary Wi-Fi in public areas and in all rooms, allowing you to easily stay in touch with loved ones or catch up on work. For smokers, there is a designated smoking area available. Additionally, Chatrium Niseko offers luggage storage facilities, making it convenient for guests who arrive early or have late departures. Whether you want to explore the local area or relax in the hotel's surroundings, these facilities ensure that your belongings are safely stored. With Chatrium Niseko's commitment to convenience, you can truly relax and enjoy your stay without any worries.

Convenient Transport Facilities at Chatrium Niseko

At Chatrium Niseko, we understand the importance of seamless travel experiences. That's why we offer a range of transport facilities to ensure your journey is as convenient as possible. Our airport transfer service allows you to arrive at the hotel hassle-free, with our friendly and professional staff ready to greet you upon arrival. For those traveling by car, we provide a car park onsite, so you can easily park your vehicle and explore the scenic surroundings of Niseko at your own pace. Best of all, our car park is free of charge, saving you the hassle of finding parking elsewhere. Additionally, if you prefer to travel by taxi, our dedicated taxi service is available to assist you with your transportation needs. Whether you choose to drive yourself or rely on our transport services, Chatrium Niseko ensures a stress-free and enjoyable stay.

Exquisite Dining at Chatrium Niseko

Indulge in a culinary journey at Chatrium Niseko, where an array of dining facilities awaits to tantalize your taste buds. Start your day with a visit to the cozy coffee shop, where the aroma of freshly brewed coffee fills the air. Savor a selection of gourmet pastries and light bites, perfect for a quick breakfast or a mid-day pick-me-up. The coffee shop also offers a range of specialty coffees and teas, ensuring that every sip is a delight to the senses. For a more formal dining experience, head to the elegant restaurant at Chatrium Niseko. This sophisticated venue offers a diverse menu inspired by both local and international cuisines. Feast on delectable dishes crafted with the finest ingredients, expertly prepared by the talented chefs. Whether you're in the mood for a succulent steak, a flavorful seafood dish, or a vegetarian delight, the restaurant has something to satisfy every palate. The elegant ambiance and impeccable service further enhance your dining experience, making it a truly memorable occasion.

Luxurious Room Options at Chatrium Niseko for Every Stay

Discover a variety of spacious and elegantly designed accommodations at Chatrium Niseko, perfect for families, couples, or groups seeking comfort and style. Choose from the cozy Studio King Room, offering 30 square meters of comfort with a plush King Bed, or indulge in the expansive 3-Bedroom Penthouse Yotei Mountain View, covering an impressive 173 square meters with multiple King and Single Beds to accommodate larger groups. For those looking for a balance of space and intimacy, the 1-Bedroom King Suite and 2-Bedroom Suites provide generous living areas, with options that include stunning mountain views and flexible bedding arrangements to suit your needs. Each room type is thoughtfully designed to offer a memorable stay, whether you're seeking a romantic getaway or a family vacation.

Discover the Charming Town of Kutchan in Niseko

Nestled in the heart of Niseko, Japan, Chatrium Niseko offers guests the perfect opportunity to explore the charming town of Kutchan. Known for its picturesque landscapes and world-class skiing, Kutchan is a haven for outdoor enthusiasts and nature lovers. With its close proximity to Mount Yotei, often referred to as the 'Mount Fuji of Hokkaido,' visitors can enjoy breathtaking views and thrilling adventures throughout the year. In addition to its natural beauty, Kutchan also boasts a vibrant culinary scene. Food enthusiasts will be delighted by the town's array of dining options, ranging from traditional Japanese cuisine to international flavors. Whether you're craving fresh seafood, hearty ramen, or mouthwatering sushi, Kutchan has something to satisfy every palate. Don't forget to explore the local markets and sample some of the region's famous produce, such as Hokkaido potatoes and corn. Beyond its natural and culinary attractions, Kutchan also offers a glimpse into Japanese culture and history. Take a stroll through the town's streets and discover charming shops selling traditional crafts and souvenirs. Visit the local museums to learn about the area's rich heritage and immerse yourself in the fascinating stories of the past. With its warm and welcoming atmosphere, Kutchan is the perfect destination for those seeking a blend of adventure, culture, and relaxation.

Traveling to Chatrium Niseko: A Seamless Journey from the Airport

Nestled amidst the picturesque landscapes of Niseko, Japan, Chatrium Niseko offers a tranquil retreat for travelers seeking a perfect blend of luxury and natural beauty. Getting to this enchanting destination is a breeze, thanks to its convenient proximity to several airports. For international travelers, the most common airport to fly into is New Chitose Airport (CTS) in Sapporo, which is approximately 110 kilometers away from Chatrium Niseko. From the airport, you have several options to reach the hotel. The most convenient and hassle-free way is to book a private transfer in advance. This ensures a seamless journey, with a professional driver waiting to whisk you away to the hotel in a comfortable vehicle. Alternatively, for those looking for a more budget-friendly option, public transportation is readily available. From New Chitose Airport, you can take a direct bus to Niseko, which usually takes around 2 to 3 hours, depending on traffic conditions. Once you arrive at the Niseko Bus Terminal, Chatrium Niseko is just a short taxi ride away. Another option is to take a train from New Chitose Airport to Kutchan Station, which is the nearest train station to Chatrium Niseko. The train journey offers scenic views of the Hokkaido countryside and takes approximately 2 hours. From Kutchan Station, you can easily catch a taxi or arrange for a hotel pick-up to reach Chatrium Niseko. No matter which route you choose, the journey to Chatrium Niseko promises to be a delightful experience, allowing you to soak in the beauty of Niseko's landscapes along the way. So sit back, relax, and get ready to embark on an unforgettable adventure at Chatrium Niseko.

Discover the Natural Beauty and Exciting Adventures near Chatrium Niseko

Nestled in the picturesque town of Niseko, Japan, Chatrium Niseko offers a prime location surrounded by stunning natural landmarks and thrilling attractions. Just a short distance away, you'll find Hangetsu Lake, a serene and tranquil spot perfect for a leisurely stroll or a peaceful picnic. Immerse yourself in the breathtaking beauty of the lake's crystal-clear waters and the surrounding lush greenery. For adventure seekers, Niseko Mountain Resort Grand Hirafu Ski Area is a must-visit attraction. Just a stone's throw away from the hotel, this renowned ski resort offers an array of exhilarating winter activities. From skiing and snowboarding to snowshoeing and snowmobiling, there's something for everyone to enjoy. Feel the rush of adrenaline as you glide down the powdery slopes and take in the breathtaking views of the snow-capped mountains. After a day of exploring, head over to Kutchan Natural History Museum to delve into the rich cultural and natural history of the region. Learn about the indigenous flora and fauna, as well as the fascinating geological formations that make Niseko a unique destination. Additionally, the nearby Good Sports Niseko Shop and Vacation Niseko provide convenient options for renting equipment and organizing outdoor excursions. Whether you're seeking tranquility amidst nature or thrilling adventures on the slopes, Chatrium Niseko's surrounding landmarks and attractions offer an unforgettable experience for all guests.

Convenient Public Transport Stations near Chatrium Niseko

Chatrium Niseko is ideally located near two major public transport stations, making it a convenient choice for travelers looking to explore the beautiful Niseko region. The first station, Hirafu Train Station, is just a short distance away from the hotel. This train station provides easy access to various destinations in Hokkaido, allowing guests to conveniently explore nearby cities and towns. Whether you're planning a day trip to Sapporo or want to visit the charming town of Otaru, the Hirafu Train Station is the perfect starting point for your adventures. Another nearby public transport station is Kutchan Station, located just a few minutes away from Chatrium Niseko. This station serves as a hub for buses and trains, providing excellent connectivity to different parts of Niseko and beyond. From Kutchan Station, guests can easily access popular ski resorts, hot springs, and other attractions in the area. Whether you're a ski enthusiast looking to hit the slopes or want to immerse yourself in the relaxing atmosphere of a traditional Japanese onsen, Kutchan Station offers convenient transportation options to fulfill your travel desires. With the Hirafu Train Station and Kutchan Station in close proximity, guests at Chatrium Niseko can enjoy seamless travel experiences and explore the stunning surroundings of Niseko with ease. Whether you're planning to visit nearby cities, indulge in outdoor activities, or simply soak in the natural beauty of the region, these public transport stations provide the perfect starting point for your Niseko adventures.

Gastronomic Delights at Chatrium Niseko

Indulge in a culinary adventure right at your doorstep with an array of fantastic dining options near Chatrium Niseko. Start your day with a traditional Japanese breakfast at Teuchi-Soba Ichimura, where you can savor freshly made soba noodles. For a cozy evening, head to Bar Gyu+, a stylish bar that offers a wide selection of cocktails and premium whiskeys. Craving some authentic Japanese cuisine? Nokanosobaya Yoteizan is the perfect spot, serving up delectable dishes like tempura and sushi. Pizza lovers will be delighted by the mouthwatering creations at Niseko Pizza, while ramen enthusiasts can satisfy their cravings at Sapporo ramen Daishin Niseko branch or Tozanken Ramen. For a taste of Swiss cuisine, Graubunden offers a menu filled with hearty dishes like fondue and raclette. Tsubaratsubara is a must-visit for those seeking traditional Japanese izakaya fare, while Green Farm Deli Cafe serves up healthy and organic dishes made with locally sourced ingredients. Seafood lovers shouldn't miss Ezo Seafoods FRESH, a seafood market and restaurant that offers the freshest catches of the day. With such a diverse range of dining options, Chatrium Niseko ensures that every palate is catered to, making your stay a truly gastronomic experience.

Shop 'til You Drop at Chatrium Niseko

Located in the heart of Niseko, Chatrium Niseko offers easy access to a variety of shopping landmarks. Just a short stroll away, you'll find Boot Solutions Niseko, a haven for ski and snowboard enthusiasts. Here, you can browse through a wide range of top-quality boots, bindings, and accessories, ensuring you're fully equipped for your snow adventures. Whether you're a seasoned pro or a beginner, the knowledgeable staff at Boot Solutions Niseko will help you find the perfect gear to enhance your skiing or snowboarding experience. After a day on the slopes, head over to Ruhiel, a trendy boutique that showcases a curated selection of stylish winter wear. From cozy sweaters and jackets to fashionable accessories, Ruhiel has everything you need to stay warm and look fabulous during your stay in Niseko. With these fantastic shopping landmarks just steps away from Chatrium Niseko, you can indulge in retail therapy and bring home some unique souvenirs to remember your unforgettable winter getaway.

Affordable Luxury at Chatrium Niseko

Escape to the enchanting winter wonderland of Niseko, Japan, without breaking the bank at Chatrium Niseko. With an average room price of just $210, this luxurious hotel offers exceptional value for money compared to the average price of $220 for a hotel room in Niseko. At Chatrium Niseko, guests can indulge in the perfect blend of comfort, style, and affordability. Each thoughtfully designed room features modern amenities and breathtaking views of the surrounding snow-capped mountains. Whether you're a ski enthusiast or simply seeking a tranquil retreat, Chatrium Niseko provides an ideal base for your Niseko adventure. Experience the warmth of Japanese hospitality without compromising on quality or price. Book your stay at Chatrium Niseko today and discover why it's the preferred choice for savvy travelers seeking affordable luxury in Niseko.

Excellent Staff and Spacious Rooms with Great Views

Chatrium Niseko in Niseko, Japan has garnered rave reviews from its guests, with many praising the excellent staff and spacious rooms with great views. The friendly and accommodating staff go above and beyond to ensure a comfortable and enjoyable stay, making guests feel welcome from the moment they arrive. The rooms are new, spacious, and offer stunning views of the snow-covered fields outdoors, creating a serene and picturesque atmosphere. Whether you're a solo traveler or a couple, this hotel is highly recommended for its warm hospitality and cozy accommodations.

Exceptional Customer Ratings at Chatrium Niseko

Chatrium Niseko in Niseko, Japan, has consistently received outstanding customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall rating of 9.1, it is evident that guests have been thoroughly satisfied with their experience at this hotel. One aspect that stands out in the customer reviews is the exceptional value provided by Chatrium Niseko. With a rating of 8.8 for value, guests have praised the hotel for offering affordable rates without compromising on quality. Whether it is the spacious and well-appointed rooms, the range of amenities, or the attentive service, guests feel that they get excellent value for their money at this hotel. Additionally, Chatrium Niseko has received high ratings for its facilities and cleanliness, with scores of 8.7 and 9.2 respectively. Guests have raved about the modern and well-maintained facilities available, including a fitness center, spa, and on-site dining options. The hotel's commitment to cleanliness has also been highly appreciated, with guests noting the spotless condition of their rooms and common areas. The hotel's prime location in Niseko has garnered a remarkable rating of 9.4. Situated in the heart of this renowned ski resort, guests have easy access to the slopes, as well as a range of dining, shopping, and entertainment options. The staff performance at Chatrium Niseko has also been consistently praised, with a rating of 9.2. Guests have commended the friendly and professional staff who go above and beyond to ensure a memorable stay. With exceptional customer ratings across the board, Chatrium Niseko is a hotel that truly exceeds expectations. From its outstanding value and top-notch facilities to its pristine cleanliness and excellent location, this hotel offers a truly exceptional experience for travelers visiting Niseko, Japan.

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Amenities and facilities

Excellent8.9

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
  • Thai
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Fishing
  • Fitness center
  • Gym/fitness
  • Hiking
  • Public bath
  • Skiing
  • Ski lessons
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Bar
  • Bottle of water
  • Coffee shop
  • Kitchen
  • Kitchenette
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Lockers
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Ski service
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
Sports equipment rental
  • Bicycle rental
  • Ski equipment rentals
Available in all rooms
  • Bathrobes
  • Coffee/tea maker
  • Free bottled water unavailable
  • Hair dryer
  • Heating
  • In-room safe box
  • Microwave
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers

Location

Shiki Niseko,1-jo 3-chome 2-3, Niseko Hirafu, Kutchan, Niseko, Japan, 044-0080

Exceptional9.3

Location

Airports
  • Okadama Airport (OKD)
    61.7 km
  • New Chitose Airport (CTS)
    80.7 km
Public transportation
  • Hirafu Train Station
    1.9 km
  • Niseko Station
    6.0 km
Hospital or clinic
  • Niseko Physio
    140 m
Convenience store
  • Seicomart
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • Child policy
    - Child under 11 years old; Free. Sharing parent or guardian’s room with existing bedding (a complimentary baby cot available upon request. No meal is included)
    - Child under 11 years old; JPY 5,880 net/person/night, sharing parent or guardian’s room with one extra bed. (Available upon request. No meal is included)
    - Child aged 12 years & above; JPY 11,760 net/person/night, sharing parent or guardian’s room with one extra bed (Available upon request. No meal is included)
  • Starting April 1, 2026, guests will be required to pay the Hokkaido Prefectural Tax and the Municipal Accommodation Taxes at the revised rates directly to the property at the time of check-in. The taxes are charged on a per person, per night basis, calculated from the room rate as follows:

    •Hokkaido Prefecture
    If the room rate is less than JPY 20,000: JPY 100
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
    If the room rate is JPY 50,000 or more: JPY 500

    •Sapporo City
    If the room rate is less than JPY 50,000: JPY 200
    If the room rate is JPY 50,000 or more: JPY 500

    •Hakodate City
    If the room rate is less than JPY 20,000: JPY 100
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
    If the room rate is JPY 50,000 or more and less than JPY 100,000: JPY 500
    If the room rate is JPY 100,000 or more: JPY 2,000

    •Furano City
    If the room rate is less than JPY 20,000: JPY 200
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 300
    If the room rate is JPY 50,000 or more: JPY 500

    •Toyako Town
    If the room rate is less than JPY 20,000: JPY 200
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 500
    If the room rate is JPY 50,000 or more: JPY 1,000

    •Niseko Town
    If the room rate is JPY 5,000 or less: JPY 100
    If the room rate is JPY 5,001 or more and less than JPY 20,000: JPY 200
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 500
    If the room rate is JPY 50,000 or more and less than JPY 100,000: JPY 1,000
    If the room rate is JPY 100,000 or more: JPY 2,000

    •Shintoku Town
    If the room rate is less than JPY 5,000: JPY 50
    If the room rate is JPY 5,000 or more and less than JPY 20,000: JPY 100
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
    If the room rate is JPY 50,000 or more: JPY 500

  • Akaigawa Village
    If the room rate is JPY 8,000 or more and less than JPY 20,000: JPY 200
    If the room rate is JPY 20,000 or more: JPY 500

    •Shimukkapu Village
    If the room rate is less than JPY 20,000: JPY 100
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
    If the room rate is JPY 50,000 or more: JPY 500

    •Rusutsu Village
    If the room rate is less than JPY 20,000: JPY 100
    If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
    If the room rate is JPY 50,000 or more: JPY 500

    •Otaru City / Asahikawa City / Kushiro City / Obihiro City / Kitami City / Abashiri City / Otofuke Town / Koshimizu Town
    Flat rate: JPY 200

    •Kutchan Town
    Flat rate: 3% (The 3% includes the Hokkaido Prefectural Tax)
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
  • Reception open until23:00
  • Check-out from07:00
  • Check-in until22:30
Getting around
  • Distance from city center0.5 km
  • Travel time to airport (minutes)115
  • Airport transfer fee35000 JPY
Extras
  • Breakfast charge (unless included in room price)2480 JPY
The property
  • Year property opened2012
  • Number of floors6
  • Room voltage100
  • Number of rooms 78
  • Most recent renovation2020
  • Non-smoking rooms/floorsno
  • License Id / Local Tax ID/ Entity Name6010403017329
Parking
  • Daily parking fee3000 JPY

Reviews of Chatrium Niseko from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.0

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.2
  • 9.6
  • 7.6
  • 8.8
  • 7.6
  • 10
  • 10
  • 10
  • 8.0
  • 9.6

Most recent

From 562 reviews

  • Cleanliness score 9.4 out of 10 and is a high score in Niseko
  • Facilities score 8.9 out of 10 and is a high score in Niseko
  • Location score 9.3 out of 10 and is a high score in Niseko
  • Service score 9.3 out of 10 and is a high score in Niseko
  • Value for money score 8.9 out of 10 and is a high score in Niseko

Review summary

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This hotel has exceptional and friendly staff who ensure a comfortable stay. It is located in upper Hirafu near restaurants and ski rental shops. The apartments are spacious and modern, with fully equipped kitchens, great amenities and free laundry services. The hotel is conveniently located near the free shuttle bus stop, skiing facilities, and bars. The in-house café and restaurant offer delicious breakfast and lunch, along with excellent coffee. Guests appreciate the free shuttle service to and from the hotel to the ski hill and welcome center, and to Grand Hirafu.

No negative points mentioned.

Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 22 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 19 reviews
sentiment-positive-indicator
100% Positive

Cleanliness

Mentioned in 18 reviews
sentiment-positive-indicator
88% Positive
sentiment-negative-indicator
11% Unfavourable

Room size

Mentioned in 16 reviews
sentiment-positive-indicator
100% Positive

In room amenities

Mentioned in 11 reviews
sentiment-positive-indicator
72% Positive
sentiment-negative-indicator
27% Unfavourable

Room comfort

Mentioned in 11 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
9% Unfavourable

Kitchen

Mentioned in 9 reviews
sentiment-positive-indicator
100% Positive

Parking

Mentioned in 8 reviews
sentiment-positive-indicator
62% Positive
sentiment-negative-indicator
37% Unfavourable

Room view

Mentioned in 6 reviews
sentiment-positive-indicator
100% Positive
Changed to review page 1
  1. 9.6Exceptional

    KAZUO from Japan
    Couple
    Studio King Room
    Stayed 3 nights in July 2026

    “Initial confusion, followed by satisfaction.”

    The reception counter is difficult to find. I parked my car on the road, went up the stairs, and walked straight into the building quite a bit, and when I asked at a counter that looked like a library's, that was the reception. The entrance from the underground parking is also small and hard to recognize. The room doesn't have a bathtub or a balcony, but I could enjoy a magnificent view from the large window, and I was satisfied with the ample free pre-cooked food and drinks.

    Reviewed July 12, 2026
    Auto-translated through generative A.I.

    Dear Mr. Kazuo, この度はご宿泊いただき、また貴重なご感想をお寄せいただきありがとうございます。 受付カウンターや館内入口が分かりづらく、ご到着の際にご不便をおかけしましたことをお詫び申し上げます。いただいたご意見は真摯に受け止め、より分かりやすいご案内やサイン表示の改善を検討してまいります。 そのような中でも、お部屋からの景色や、無料でご用意している調理前食品やお飲み物にご満足いただけたとのお言葉を頂戴し、大変嬉しく思います。 今後も皆様に快適にお過ごしいただける施設を目指し、サービス向上に努めてまいります。またお迎えできる日をスタッフ一同、心よりお待ちしております。 Remarkable yours, Rujira Janthachiwakul (Earn) ジャンタシワク ルジラ Front Office Manager

    Responded July 17, 2026
    Chatrium Niseko
  2. 9.6Exceptional

    Tardif from Japan
    Family with young children
    Studio
    Stayed 1 night in July 2026

    “A stay that was very satisfying in terms of location and staff.”

    I stayed to participate in the Niseko Jazz Festival. It was within walking distance to the venue, had very good access, and was conveniently located near a convenience store. The staff were friendly and attentive, making my stay very pleasant.

    Reviewed July 20, 2026
    Auto-translated through generative A.I.

    お客様へ この度は当館をご利用いただき、また素敵なご感想をお寄せいただき誠にありがとうございます。 ニセコジャズフェスティバルでのご滞在に当館をお選びいただき、大変嬉しく存じます。会場へのアクセスや周辺環境の利便性についてご満足いただけたようで安心いたしました。 また、スタッフの対応につきまして温かいお言葉をいただき、スタッフ一同大変励みになっております。お客様に快適で心地よい時間をお過ごしいただけるよう、これからも丁寧なおもてなしを心がけてまいります。 またニセコへお越しの際には、ぜひ当館をご利用いただけますと幸いです。 またのお越しを心よりお待ちしております。 敬具 ルジラ・ジャンタシワク(Earn) フロントオフィスマネージャー

    Responded July 21, 2026
    Chatrium Niseko
  3. 10.0Exceptional

    Marie from Philippines
    Family with young children
    2-Bedroom Suite with Twin Bed
    Stayed 4 nights in April 2026

    “Exceptional”

    Chatrium Niseko is a wonderful place to stay, especially for families and groups. The rooms are spacious, clean, and very comfortable, with a cozy home-like feel. Its location is convenient, with easy access to restaurants, shops, and ski areas. We also appreciated the filled-up refrigerator, which made our stay even more convenient and enjoyable. The staff were friendly and helpful, making it a great choice for a relaxing Niseko getaway.

    Reviewed July 04, 2026

    Dear Ms. Maria, Thank you for taking the time to share your experience at Chatrium Niseko. We're so pleased to hear that you found our apartments spacious, clean, and comfortable, and that our central location made it easy to enjoy everything Niseko has to offer. We're also glad you appreciated the stocked refrigerator—it's one of the little touches we hope helps our guests feel right at home. Your kind comments about our team are truly appreciated, and we'll be sure to pass them along. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Niseko. Remarkable yours, Rujira Janthachiwakul Front Office Manager

    Responded July 05, 2026
    Chatrium Niseko
  4. 10.0Exceptional

    달구 from South Korea
    Solo traveler
    Studio King Room
    Stayed 29 nights in July 2024

    “A place I want to come back to with my family!”

    I am very satisfied with the hotel location, facilities, and room condition! The breakfast is excellent in American style, and the staff's service is the best. I recommend it and will definitely return with my family next time.

    Reviewed August 21, 2024
    Auto-translated through generative A.I.

    Dear 달구, Thank you so much for your wonderful review! We’re thrilled to hear that you were extremely satisfied with our hotel’s location, facilities, and room conditions. It’s great to know that you enjoyed our American-style breakfast and found our staff’s service to be top-notch. We truly appreciate your recommendation and look forward to welcoming you and your family back on your next visit. Best regards, Sahapol Ladda General Manager

    Responded August 21, 2024
    Chatrium Niseko
  5. 9.6Exceptional

    Mutsuko from Japan
    Group
    2-Bedroom Suite with Twin Bed
    Stayed 1 night in September 2024

    “Luxury feel and comprehensive service.”

    The parking lot was hard to find, but the room was wonderful, rivaling that of a luxury apartment. I was a bit worried because there were foreigners at the front desk, but there were also Japanese staff, which made me feel at ease. There were four types of free drinks in the refrigerator, providing excellent service. If I had to make a suggestion, it would be nice to have a public bath or a bath in the room. There was a shower available.

    Reviewed September 16, 2024
    Auto-translated through generative A.I.

    睦子様 素晴らしいレビューをいただき、当ホテルにご宿泊いただきありがとうございます。2ベッドルームスイートの贅沢な雰囲気をお楽しみいただき、当ホテルのサービスが格別だったとお聞きし、大変嬉しく思っております。駐車場に関してご不便をおかけしたことをお詫び申し上げます。この件に関するご意見に感謝いたします。 外国人スタッフと日本人スタッフの両方がお客様に快適に過ごしていただき、ご理解いただけたことを嬉しく思います。冷蔵庫の無料ドリンクをお楽しみいただけたことを嬉しく思います。大きなバスタブまたは客室内バスタブの追加に関するご提案は承り、今後の改善のために検討させていただきます。 またの思い出に残るご滞在をお楽しみいただけるよう、またお越しいただけることを楽しみにしております。 よろしくお願いいたします。 サハポル ラダ ゼネラルマネージャー

    Responded September 16, 2024
    Chatrium Niseko
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