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Twinstar Hotel, a minute's walk from Taichung Railway Station, offers spacious non-smoking rooms with free WiFi. Enjoy a complimentary breakfast before exploring local attractions. Enjoy exquisite dining, impeccable housekeeping, and personalized room service at Twinstar Hotel. The luxurious rooms come equipped with air conditioning, free high-speed WiFi, a refrigerator, and invigorating showers. Take advantage of convenient tours and secure luggage storage. Located near Sunshine Plaza Outlet, Painted Animation Lane, and Taroko Mall, the hotel is the perfect base for exploring Taichung's vibrant atmosphere and trendy shopping districts. Relax and make the most of your stay in this bustling city. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Taichung
Front desk [24-hour]
Great Breakfast
Great View
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
Breakfast [buffet]
Laundry service
Room service
Tours
44 travelers have booked today.
Location rating score
Value for money | 8.2 |
Distance to city center | 0 km |
Location rating | 9.0 |
Nearest airport | Taichung Airport (RMQ) |
Distance to airport | 15.8 km |
Does Twinstar Hotel provide laundry services?
Yes! Twinstar Hotel offers laundry service at your fingertips for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.
What is the average travel time to the closest airport from Twinstar Hotel?
The average travel time to get from Twinstar Hotel to the airport is 45 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.
At what time of the year is Twinstar Hotel most popular?
Twinstar Hotel's most popular month where verified visitors have stayed the most is in April.
In which languages can Twinstar Hotel's staff members communicate?
Twinstar Hotel can converse in 3 languages and supports popular languages such as English and Mandarin Chinese for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What is the verified guest review consensus about Twinstar Hotel's view?
64.0% of our past customer reviews have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Twinstar Hotel down in the review section.
What is the verified guest review consensus about Twinstar Hotel's food?
62.0% of our past guest assessments have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Twinstar Hotel down in the review.
What is the average rating that verified Families with young children have given to Twinstar Hotel?
Verified families with young children that have stayed at this property have given Twinstar Hotel an average rating of 7.9. You can look up more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that past Families with older children have given to Twinstar Hotel?
Past families with older children that have stayed at this property have given Twinstar Hotel an average rating of 8.0. You can check out more in depth customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about Twinstar Hotel?
Verified local travelers that have stayed at this property have given Twinstar Hotel an average rating of 8.5. You can look up on more detailed customer evaluations, and feedback for this property down in the review section.
What is the closest airport to Twinstar Hotel?
The nearest airport to Twinstar Hotel is Taichung Airport, 16.0 km away.
Is breakfast offered at Twinstar Hotel?
Wake up to a fantastic buffet breakfast at Twinstar Hotel. Visitors can enjoy breakfast offered with an additional charge of 143 TWD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.
Experience Comfort and Convenience at Twinstar Hotel in Taichung
Welcome to Twinstar Hotel, a 4-star accommodation located in the heart of Taichung, Taiwan. With its prime location and excellent amenities, this hotel offers a comfortable and convenient stay for both business and leisure travelers.
Twinstar Hotel features 104 well-appointed rooms, ensuring a cozy and relaxing atmosphere for guests. Each room is tastefully designed with modern furnishings and offers a range of amenities to enhance your stay. Whether you are traveling alone, as a couple, or with family, you will find the perfect room to suit your needs.
Check-in at Twinstar Hotel begins at 03:00 PM, allowing you to settle in and start your Taichung adventure at your own pace. The hotel's friendly and professional staff will be ready to assist you throughout your stay, ensuring a smooth and hassle-free experience. If you have any special requests or require additional information, the front desk is available 24 hours a day to assist you.
When it's time to explore the city, you'll be delighted to discover that Twinstar Hotel is conveniently located in the city center, making it easy to access Taichung's popular attractions, shopping districts, and dining options. If you're looking to venture further, the hotel is just a 45-minute drive from the airport, allowing for seamless travel connections.
Families traveling with young children will appreciate Twinstar Hotel's child policy, which allows children between the ages of 0 to 3 to stay free of charge. This ensures a budget-friendly option for families while still enjoying the comfort and convenience of a 4-star hotel.
With its ideal location, comfortable rooms, and excellent amenities, Twinstar Hotel is the perfect choice for your stay in Taichung. Whether you're visiting for business or leisure, this hotel offers a welcoming and enjoyable experience that will make your trip truly memorable.
Convenience at Your Fingertips: Twinstar Hotel's Top-Notch Facilities
At Twinstar Hotel in Taichung, Taiwan, your comfort and convenience are our top priorities. With a range of exceptional facilities, we strive to ensure that your stay with us is nothing short of extraordinary. From laundry service to free Wi-Fi in all rooms, we have everything you need to make your stay hassle-free.
Leave your worries behind as our dedicated staff takes care of your laundry needs. Our convenient laundry service allows you to travel light and enjoy your trip without the burden of dirty clothes. Stay connected throughout your stay with our complimentary Wi-Fi in all rooms, ensuring that you can easily keep in touch with loved ones or catch up on work.
In addition to in-room Wi-Fi, we also offer free Wi-Fi in public areas, allowing you to stay connected wherever you go within the hotel. Need a place to store your luggage before check-in or after check-out? Our luggage storage service is at your disposal, providing you with a worry-free experience.
To ensure that your room is always clean and tidy, our dedicated housekeeping team provides daily housekeeping services. With their attention to detail and commitment to excellence, you can rest assured that your room will always be in pristine condition.
At Twinstar Hotel, we go the extra mile to provide you with convenience and comfort. Book your stay with us today and experience the exceptional facilities that set us apart.
Convenient Transport Facilities at Twinstar Hotel
At Twinstar Hotel, we understand the importance of convenient transportation options for our guests. Whether you are exploring the vibrant city of Taichung or heading to nearby attractions, our hotel offers a range of transport facilities to enhance your stay.
For those looking to embark on exciting tours and explore the city's hidden gems, our knowledgeable staff can assist you in arranging tours and providing valuable information about the best places to visit. Whether you prefer cultural tours, nature excursions, or food adventures, we have you covered.
If you are traveling with your own vehicle, rest assured that we provide a secure and spacious car park onsite. You can conveniently park your car and explore the city at your own pace. Additionally, we offer a taxi service for guests who prefer to sit back and relax while a professional driver takes them to their desired destinations.
With our excellent transport facilities, Twinstar Hotel ensures that your journey in Taichung is hassle-free and enjoyable. Whether you choose to explore the city on your own or rely on our knowledgeable staff and taxi service, we are here to make your stay as convenient and comfortable as possible.
Comfort and Convenience at Twinstar Hotel
At Twinstar Hotel, we prioritize your comfort and convenience, offering a range of top-notch room facilities. Each of our well-appointed rooms is equipped with air conditioning, ensuring a cool and pleasant stay, no matter the weather outside. You'll also find a hair dryer in your room, allowing you to effortlessly style your hair before heading out to explore the vibrant city of Taichung.
For your entertainment needs, we provide a television with satellite/cable TV channels, so you can catch up on your favorite shows or enjoy a movie night in the comfort of your room. Additionally, many of our rooms feature a balcony or terrace, providing a private outdoor space where you can relax and take in the breathtaking views of the city.
With our thoughtfully chosen room facilities, your stay at Twinstar Hotel will be nothing short of exceptional. Experience ultimate comfort and convenience as you make yourself at home in our well-equipped rooms.
Delightful Dining at Twinstar Hotel
At Twinstar Hotel, guests can indulge in a delightful culinary experience with a range of dining facilities to suit every palate. Start your day off right with a scrumptious breakfast buffet, offering a wide selection of both local and international dishes. From freshly baked pastries and bread to a variety of cereals, fruits, and hot dishes, there is something to satisfy every breakfast craving. Whether you prefer a hearty breakfast or a light and healthy option, the breakfast buffet at Twinstar Hotel has got you covered.
In addition to the breakfast buffet, Twinstar Hotel also boasts a charming on-site restaurant. Enjoy a leisurely lunch or dinner at this elegant dining venue, where you can savor a delectable array of local Taiwanese cuisine and international favorites. The skilled chefs at the restaurant use only the finest ingredients to create mouthwatering dishes that will tantalize your taste buds. With a cozy and inviting ambiance, the restaurant at Twinstar Hotel is the perfect place to unwind and indulge in a memorable dining experience.
Comfortable and Affordable Rooms at Twinstar Hotel
Twinstar Hotel in Taichung, Taiwan offers a wide range of room types to cater to every traveler's needs. From the spacious Deluxe Quadruple room, perfect for families or groups, to the cozy Standard Double Room, ideal for couples, there is a room for everyone.
If you're looking for a budget-friendly option, the Standard Room without Window is a great choice. For those traveling with a small group, the Standard Triple Room offers a comfortable stay with the option of a single or double bed. The Standard Twin room is perfect for friends or colleagues traveling together, with two single beds for added convenience.
Booking your stay at Twinstar Hotel on Agoda ensures that you get the best prices available. With Agoda's easy-to-use platform, you can easily compare room rates and find the perfect room for your needs. Enjoy a hassle-free booking experience and secure your stay at Twinstar Hotel with just a few clicks on Agoda.
Discover the Vibrant East District in Taichung
Welcome to the lively East District in Taichung, Taiwan, where modernity meets tradition in a captivating blend. This bustling neighborhood is renowned for its vibrant atmosphere, trendy shops, and mouthwatering local cuisine, making it a must-visit destination for travelers seeking an authentic Taiwanese experience.
Immerse yourself in the vibrant energy of the East District as you explore its charming streets lined with boutique stores, hip cafes, and stylish galleries. From fashionable clothing boutiques to unique handicraft shops, you'll find a treasure trove of one-of-a-kind items to take home as souvenirs or gifts. Don't miss the chance to indulge in some retail therapy at the popular SOGO Department Store, where you can shop for high-end fashion brands and enjoy a variety of dining options.
When it comes to culinary delights, the East District offers a tantalizing array of local flavors. Take a stroll through the lively night markets and savor delicious street food such as stinky tofu, oyster omelette, and bubble tea. For a more upscale dining experience, head to the renowned Fengjia Night Market, known for its diverse range of food stalls and trendy restaurants.
Beyond its vibrant shopping and dining scene, the East District is also home to a number of cultural attractions. Visit the National Museum of Natural Science, where you can explore fascinating exhibits on astronomy, ecology, and paleontology. Take a leisurely walk in the nearby Maple Garden, a beautiful park adorned with maple trees that turn vibrant shades of red and orange during autumn.
With its lively ambiance, diverse culinary offerings, and cultural attractions, the East District in Taichung is a captivating destination that promises an unforgettable experience. Whether you're a shopaholic, a food enthusiast, or a culture lover, this vibrant neighborhood has something to offer everyone. Book your stay at Twinstar Hotel and immerse yourself in the vibrant charm of the East District.
Convenient Transportation from Taichung Airport to Twinstar Hotel
Twinstar Hotel, located in the vibrant East District of Taichung, Taiwan, offers a comfortable and convenient stay for travelers visiting this bustling city. When it comes to getting to Twinstar Hotel from the nearest airport, Taichung International Airport, there are several transportation options to choose from.
One of the most convenient ways to reach Twinstar Hotel from Taichung International Airport is by taxi. Upon arrival, you can easily find a taxi stand outside the airport terminal. The journey to the hotel takes approximately 30 minutes, depending on traffic conditions. Taxis in Taiwan are known for their reliability and comfort, making this a hassle-free option for travelers with heavy luggage or those who prefer a direct and private transfer.
Another option is to take a bus from Taichung International Airport to Twinstar Hotel. The airport provides a variety of bus services that connect to different parts of the city. Look for the bus stop outside the terminal and check the schedule for buses heading towards East District. The ride to Twinstar Hotel may take around 40 minutes, but it offers a more budget-friendly alternative for those looking to save on transportation costs.
For travelers who prefer public transportation, the Taichung Metro system is an excellent choice. From the airport, take the shuttle bus to THSR Taichung Station, where you can then transfer to the metro. Take the Green Line and alight at Taichung Station. From there, you can either walk to Twinstar Hotel, which is approximately a 15-minute stroll, or take a short taxi ride for added convenience.
No matter which mode of transportation you choose, reaching Twinstar Hotel from Taichung International Airport is relatively straightforward. The hotel's prime location in the East District ensures easy access to popular attractions, shopping areas, and dining options, making it an ideal choice for both business and leisure travelers seeking a comfortable stay in Taichung, Taiwan.
Discover the Vibrant Surroundings of Twinstar Hotel
Nestled in the heart of Taichung, Twinstar Hotel offers a prime location surrounded by a myriad of landmarks and attractions. Just a stone's throw away from the hotel, you'll find the charming Dali Totoro Station, a must-visit for fans of the iconic animated character. Immerse yourself in the whimsical world of Totoro as you explore the station's unique architecture and adorable Totoro-themed decorations.
For art enthusiasts, Warehouse No 20 and Art Stock 20 are just a short stroll from Twinstar Hotel. These trendy art spaces showcase the works of local and international artists, providing a platform for creativity and cultural expression. Marvel at the diverse range of contemporary art pieces, from paintings and sculptures to installations and multimedia exhibits.
Nature lovers will appreciate the proximity of DongFong Park and Zusheng Park. Take a leisurely walk through the lush greenery, breathe in the fresh air, and admire the beautiful flora and fauna. These parks offer a peaceful retreat from the bustling city, perfect for relaxation and rejuvenation.
If you're craving some delicious fruits, look no further than the nearby fruit shop. Indulge in an array of seasonal fruits bursting with flavor and sweetness. Savor the taste of Taiwan's tropical delights and experience the country's agricultural bounty.
For a touch of spirituality, visit Nantian Temple, Lou, and LeCheng Temple. These ancient temples exude a sense of tranquility and provide a glimpse into Taiwan's rich religious heritage. Marvel at the intricate architecture, ornate decorations, and serene atmosphere as you immerse yourself in the local culture and traditions.
With its central location and close proximity to these landmarks and attractions, Twinstar Hotel is the perfect base for exploring the vibrant city of Taichung. Whether you're an art lover, nature enthusiast, or simply seeking cultural experiences, you'll find an abundance of things to see and do just moments away from the hotel.
A Culinary Adventure at Twinstar Hotel
Located in the vibrant city of Taichung, Twinstar Hotel is surrounded by a plethora of dining options that will satisfy even the most discerning palate. Just a short distance away, TAROKO MALL Taichung offers a variety of culinary delights, including Shanghai Dim Sum, known for its delectable dumplings and authentic flavors. For those craving a hearty brunch, Muni Brunch is the perfect spot, serving up mouthwatering breakfast dishes with a modern twist. If you're a seafood lover, Peng Cheng Tang Fresh Seafood is a must-visit, offering a wide array of freshly caught seafood prepared to perfection. For a taste of local cuisine, head to Jia Wei Fan Restaurant, where you can indulge in traditional Taiwanese dishes bursting with flavor. And for beer enthusiasts, Bravo Beer and 3r3h are nearby, offering a wide selection of craft beers and refreshing brews. End your culinary adventure at Chun Shui Tang, located in TAROKO MALL, where you can enjoy a cup of their famous bubble tea, a favorite among locals and tourists alike. With such a diverse range of dining options just steps away from Twinstar Hotel, you're sure to embark on a gastronomic journey like no other.
Shop till you drop at Modemall and Taroko Mall
Located in the heart of Taichung, Twinstar Hotel is surrounded by a plethora of shopping landmarks, making it the perfect destination for avid shoppers. Just a stone's throw away from the hotel, you'll find Modemall, a trendy shopping complex that offers a wide range of fashion boutiques, international brands, and local designer stores. Whether you're looking for the latest fashion trends or unique pieces to add to your wardrobe, Modemall has it all.
Another must-visit shopping destination near the hotel is Taroko Mall. This expansive shopping center is a shopaholic's paradise, with its diverse selection of shops and boutiques. From high-end luxury brands to affordable fashion outlets, Taroko Mall caters to every budget and style. Indulge in a shopping spree as you explore the mall's countless floors filled with clothing, accessories, electronics, and more.
After a day of retail therapy, unwind and relax at Twinstar Hotel, where you'll find comfortable and stylish accommodations that will rejuvenate your tired feet and prepare you for another day of shopping excitement.
Affordable Luxury: Experience Twinstar Hotel at a Fraction of the Price
Discover exceptional value and comfort at Twinstar Hotel in Taichung, Taiwan, where you can enjoy a delightful stay without breaking the bank. With an average room price of just $50, Twinstar Hotel offers an unbeatable deal compared to the average price of a hotel room in Taichung, which stands at $87. This means that you can indulge in a luxurious experience at Twinstar Hotel while saving significantly on your accommodation expenses.
At Twinstar Hotel, affordability does not compromise on quality. Each room is meticulously designed and thoughtfully furnished to provide utmost comfort and convenience. From cozy single rooms to spacious suites, every accommodation option at Twinstar Hotel is equipped with modern amenities, including plush bedding, en-suite bathrooms, flat-screen TVs, and complimentary Wi-Fi. Additionally, the hotel boasts a range of facilities such as a fitness center, a restaurant serving delectable local cuisine, and a 24-hour front desk, ensuring that your every need is met during your stay.
Whether you are visiting Taichung for business or leisure, Twinstar Hotel offers exceptional value for your money. Book your stay at Twinstar Hotel today and experience affordable luxury in the heart of Taichung.
Exceptional Staff and Great Location
At Twinstar Hotel, you can expect exceptional service from the moment you step through the doors. The hotel staff are incredibly friendly, always going above and beyond to ensure your stay is comfortable and enjoyable. They are known for their warm hospitality and are always ready to assist with any requests or inquiries you may have. From check-in to check-out, you can rely on the staff to provide a memorable and personalized experience.
Not only is the staff top-notch, but the hotel's location is also highly praised by guests. Situated in a convenient area of Taichung, you'll find yourself within easy reach of popular attractions, shopping districts, and dining options. Whether you're a leisure traveler or visiting for business purposes, the hotel's central location makes it a perfect base for exploring the city.
In addition to the outstanding service and prime location, Twinstar Hotel boasts clean and comfortable rooms. Guests rave about the cleanliness of the accommodations, ensuring a pleasant and relaxing stay. The spacious rooms are well-appointed with modern amenities, providing everything you need for a comfortable stay.
Overall, Twinstar Hotel is highly recommended by its guests due to its exceptional staff, great location, and clean rooms. Experience the warm hospitality and convenience of this hotel during your visit to Taichung.
A Haven of Exceptional Service and Prime Location
Welcome to Twinstar Hotel, where exceptional service and a prime location come together to create an unforgettable stay in Taichung, Taiwan. With an impressive overall rating of 8.2, this hotel has received high praise from satisfied guests who have experienced its outstanding value and top-notch facilities.
One of the standout features of Twinstar Hotel is its unbeatable location, earning an impressive rating of 9.0. Situated in the heart of Taichung, guests have easy access to the city's vibrant attractions, shopping districts, and dining establishments. Whether you're here for business or leisure, the hotel's convenient location ensures that you're never far from the action.
In addition to its prime location, Twinstar Hotel boasts a dedicated and friendly staff who have earned a remarkable rating of 8.7 for their exceptional performance. From the moment you step foot into the hotel, you'll be greeted with warm Taiwanese hospitality and personalized service. The staff goes above and beyond to ensure that every guest's needs are met, making your stay truly memorable.
Very good7.4
Facilities
Exceptional9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The parking space provided by the property is limited to sedan and SUV only. The parking space is on a first-come, first-served basis.
If the size of cars exceeds 2.5 meters width and 5.5 meters length, an additional charge of TWD 100 per car will be collected at the property directly.
Provided by verified guests of
Excellent
Show reviews that mention
220 meters to public transportation
Located in heart of Taichung
Free Wi-Fi in all rooms!
Daily housekeeping
Convenient accommodation across from the new Taichung train station”
Convenient accommodation across from the new Taichung train station. The room is clean and the air conditioning can be adjusted, but not temperature controlled. The breakfast is delicious and starts at 7am, which is suitable for most people's biological rhythms. However, for groups that need to leave at 7:30am, it may be a bit late. It is suitable for both business travelers and those who want to visit Fengjia Night Market. I booked a double bed, but they gave me a spacious room with two large double beds, which I am very grateful for. The room is on the 10th floor and has a great view of the new train station. There are double-layer soundproof windows and temperature control. The facilities are great. The breakfast has a variety of options, including porridge, vegetables, milk, soy milk, toast, croissants, steamed buns, coffee, and juice, so all types of customers can enjoy a satisfying meal. The shower has good water pressure and temperature. The room has green tea and oolong tea bags, but no coffee bags, which I don't mind because I brought my own. There is a desk with one outlet for charging phones and one outlet for laptops. The bed is comfortable. There are a few English and Japanese channels on the cable TV for international guests, which is thoughtful. After checking out, you can store your luggage and take the free bus to the National Museum of Natural Science, National Taichung Theater, Taichung Park, Shin Kong Mitsukoshi, Top City, Yifutang, and Fengjia Night Market. The hotel is located across from a restaurant where you can have lunch. After lunch, you can visit the Iron Deer Shopping Mall in the new Taichung station, which is also great. The station is beautiful with beautiful lights and a great atmosphere. If you want to go to Yizhong Market or take a bus to Taiwan Boulevard, make sure to exit on the left side. Now the front and back stations are connected, so you don't need to go through the train station. The Sun Star Hotel is in a prime location and the staff are very friendly. It truly lives up to the saying "A friend from afar brings delight." The room I booked was 899, but when I arrived at the hotel, they charged me 1400, so everyone must remember to book in advance. The Sun Star Hotel is truly the top choice for national tourism.
感謝您入住我們的飯店,也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)
Affordable and comfortable hotel”
Great value for money at a convenient location. Although the bed is a traditional spring mattress, the pillows are comfortable. The room is very clean. The hotel has a parking lot, but you need to take a mechanical elevator to get there. If you don't want to use the elevator, you can park at the nearby sister hotel's parking lot. The elevator can accommodate up to 190cm, but there are also flat parking spaces available for those who are afraid. The hotel's handling of the situation is commendable. I would consider staying at this hotel again if I need to stay in Taichung in the future!
感謝您给予我們好的評價,我們會努力保持並繼續努力,期待您下次的光臨。
The location is very convenient.”
Next to the hotel is the Daluoguo Department Store and Carrefour, where you can go shopping. There are also many delicious and affordable food options nearby. Once you park your car at the hotel, you don't need to drive out to find food, saving you a lot of trouble. The hotel staff provides excellent and friendly service. The cleanliness is good, and when you park your car, the staff will also guide you on how to enter the mechanical parking space. I think it's great.
感謝您的住宿回饋,您對我們的肯定,我們會以這為目標,持之以恆的保持下去,歡迎有空再來台中玩,讓我們有機會再次服務您。 敬祝 平安順心
"The price, transportation, and location are very convenient."”
My friends and I chose this place because it was cheap and suitable for a short stay. The location is close to Taichung train station and near the DaLuKou shopping mall. There are also many bubble tea shops, Watsons, and convenience stores nearby. It is also close to Lalaport and convenient to take a bus to the Hanxi Night Market without being too far away. The hotel staff were polite and respectful. Overall, I recommend this place for those who are not too picky about high-end facilities.
感謝您给予我們好的評價,我們會努力保持並繼續努力,期待您下次的光臨。
Good environment and valued”
First, I must commend the hotel staff for their courtesy and attitude. They were polite and respectful, reflecting the friendliness of Taiwanese culture. Additionally, the room's cleanliness was excellent, and the staff even upgraded me to a larger room for free. Given the price, staying in such an environment was definitely worth it. The soundproofing was also impressive, and I could see Taichung Station outside the window. The only area for improvement was the persistent sound of running water in the room, possibly from the air conditioning system. However, it didn't affect my rest.
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.